Rui-Gabriel Muianga
IT. Corporate Applications Manager
Maputo
Summary
Experienced IT. Corporate Applications Professional with over 10 years of experience in the IT and Telecommunications industry. Well known for Engaging customers, assessing , reviewing reported problems, improving customer satisfaction, and driving overall operational effectiveness. Focus on frequent and iterative feedback from stakeholders to ensure alignment on offered services and monitor improvement opportunities. .
Overview
11
11
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Manager: Corporate, Contact Center Applications & Databases
Vodacom Mozambique
Maputo
2015.07 - Current
- Ensure deployment of IT services that are in alignment with Companies global IT road map.
- Played the role of Technical lead in the Local Market as the point of contact for the migration of a portion of our ERP functions to the Global Solution in place.
- Ensuring that systems in our portfolio adhere to the set IT security and IT Governance best practices by developing and implementing an assessment plan and participation in yearly audits - yielding positive results.
- Oversaw the migration from our Legacy PABX solution to Lync2013 which saw reduced operational costs and an increase stakeholder collaboration as a result of the new technology.
- People leader and coaching of direct reports.
- Working with internal clients/stakeholders to identify, review and improve obsolete processes and couple these with technology in order to increase operational efficiency.
- Collaborate with respective stakeholders to ensure Business continuity strategies are aligned and agreed to.
- Vendor Management and solution assessment for FIT.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Developed and maintained relationships with customers and suppliers through account development
- Maximized performance by monitoring daily activities and mentoring team members
- Cross-trained existing employees to maximize team agility and performance
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Controlled costs to keep business operating within budget and increase profits
- Managed and motivated employees to be productive and engaged in work
- Approved and terminated customer contracts upon request
- Sought out extra training opportunities to enhance customer relationship management abilities
- Planned and budgeted accurately to provide business with resources needed to operate smoothly
- Participated and collaborated in multiple company RFP's aimed at replacing End of Life systems - in alignment with the Company's Technology roadmap and Digital Transformation
- Supported in Various Local implementations of group led initiatives
Senior Specialist: IT Applications And Databases
Vodacom Mozambique
Maputo
2014.06 - 2015.03
- Ensuring the services we offer under our portfolio maintained the agreed upon up times for normal business operations. 99.9%.
- Improving and optimizing our Databases' performance. Constantly reviewing and applying approved database administration techniques.
- Champion the version upgrades of EOL/EOS solutions implemented in our portfolio.
- Train new team members and develop a succession plan for the portfolio.
- Facilitator in the Local Market to implement Group technologies in the affiliate Market. from concept to take on.
- Working with internal stakeholders gathering requirements, reviewing these improvement requests and providing technical assessments for implementations.
- Supported department leadership in implementing new policies, procedures and controls
- Assisted with developing effective company policy to improve operations and align with the digital transformation roadmap.
Specialist : IT Applications
Vodacom Mozambique
Mapuuto
2012.12 - 2014.05
- Developing and Maintaining Daily IT Performance checklists for the IT Services and infrastructure in our portfolio.
- Ensuring day to day queries are attended to within the agreed service levels.
- Maintaining the agreed upon System up time. 99.9%
- Gathering user requirements for identified improvement opportunities and work with OEM vendors to ensure successful implementations.
- Involved in the support of migrating our services to Virtual platforms from physical servers.
Education
MBA - Business Administration And Management
USTM - Universidade De Sao Tomas
Maputo, MPM 2023.10 - 2025.10
Bachelor of Science - Bsc. Informatics
Midrand Graduate Institute
Republic of South Africa 2005.02 - 2008.12
High School Diploma - undefined
Nelspruit Private College
Republic of South Africa 2003.04 - 2004.12
Skills
SQL Server Administrationundefined
Software
BMC Remedy
Sage X3
DocuSign
Red hat Linux
Amazon Web Services
Qtrack - Queueing System
Collab One Contact Centre Suite
Jira Service Management
Freshdesk
Interests
Study Business Models
People, processes and Technology
Recreational Sports
Leadership
Entrepreneurship
Transformation Management
Timeline
MBA - Business Administration And Management
USTM - Universidade De Sao Tomas
2023.10 - 2025.10
Manager: Corporate, Contact Center Applications & Databases
Vodacom Mozambique
2015.07 - Current
Senior Specialist: IT Applications And Databases
Vodacom Mozambique
2014.06 - 2015.03
Specialist : IT Applications
Vodacom Mozambique
2012.12 - 2014.05
Bachelor of Science - Bsc. Informatics
Midrand Graduate Institute
2005.02 - 2008.12
High School Diploma - undefined
Nelspruit Private College
2003.04 - 2004.12
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