Vânia Mpfumo Penicela
Marketing And Commerce Assistant
Maputo
Summary
Results-driven professional, with a degree in Linguistics from Eduardo Mondlane University. Diligent with ten years' experience in secretarial, administrative, commercial and customer customer service. She has a spirit of self-motivation, creativity and initiative. initiative; open to overcoming new challenges in any area.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Marketing and Commerce Assistant
High Commission of India
01.2020 - Current
- Support in the selection and monitoring of projects and programs funded by the Mission
- Provide support for the reception of business delegations and their participation in events
- Support the Chargé d'Affaires in organising meetings with ministries and public and private institutions
- Collaborate in the preparation of monthly, quarterly and annual commercial reports
- Liaise with chambers of commerce, the CTA and other local organisations for Indian and local trade fairs
- Translate official documents from English to Portuguese or vice versa when required
- Track public tenders advertised in newspapers and other media in favor of Indian companies and upload them to the trade portal
- Support in the management of trade disputes or commercial complaints received from Indian and Mozambican companies
- Assist with visa applications, renewals and extensions for diplomats and officials
- Handling residence permit applications
- Assist with monitoring visa expiry dates diligently and accurately, taking appropriate action when necessary
- Collaborate in IRPS, INSS and VAT refund processes
- Coordinate with the Education wing on the selection of candidates for scholarships and capacity-building programmes
- Request and process ticket payments for scholarship beneficiaries and partners
- Others, as required
Consular Assistant & Receptionist
High Commission of India
12.2014 - 12.2019
- Receive and process applications for visas, passports, emergency certificates and other consular services
- Organise and archive documents in physical and digital format for easy access
- Assist the Indian community whenever necessary with state institutions such as Migration, the Ministry of Foreign Affairs, among others
- Participate in the preparation of residence permit applications for the foreign officials
- Issue receipts for payment of services provided by the embassy
- Accompany the consular officer on trips to Swaziland and some Mozambican provinces
- Prepare daily and monthly reports on consular services and visa applications
- Conduct interviews with applicants to assess eligibility for visas, maintaining professionalism and objectivity throughout the process
- Received and forward incoming letters, phone calls, emails to appropriate staff
- Resolve customer problems and complaints
- Review files, records and other documents to obtain information to respond to requests
- Maintain the reception area well-organized with updated materials, contributing to a welcoming environment for visitors
- Others, as required.
Trainee Administrative Assistant and Receptionist
Embassy of Ireland
04.2014 - 09.2014
- Receive, register, classify and distribute correspondence
- Schedule meetings and keep the administrator's diary up to date
- Receive and forward of national and international telephone calls
- Support and maintenance of documentation files, photocopying of documents and delivery of urgent documents and confidential treatment
- Order purchase and control office supplies and record a weekly inventory of all consumables for future purchases
- Others, as required
Human Resources Secretary
CRBC
06.2013 - 08.2013
- Management of the office
- Support in calculating overtime and drafting contracts
- Organise regular meetings between employers and workers
- Facilitate communication among staff members by organizing regular meetings and distributing relevant information
- Manage confidential personnel file
- Identify and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Conduct interviews for hiring truck drivers, cleaning staff and all casual workers
- Assist in conflict resolution efforts by conducting impartial investigations into reported incidents within the organization
Education
Degree - Linguistics
Eduardo Mondlane University
01.2010 - 01.2014
Grade 12 - undefined
Francisco Manyanga Secondary School
01.2007 - 01.2008
Skills
Word, Outlook, Power Point, Excel and social media
File management
Time management
Computer skills
Fast learner
Problem-solving
Team collaboration
Administrative support
Meeting support
Additional Abilities
Executive Secretary and Psychopedagogy Courses
Accounting skills
Timeline
Marketing and Commerce Assistant
High Commission of India
01.2020 - Current
Consular Assistant & Receptionist
High Commission of India
12.2014 - 12.2019
Trainee Administrative Assistant and Receptionist
Embassy of Ireland
04.2014 - 09.2014
Human Resources Secretary
CRBC
06.2013 - 08.2013
Degree - Linguistics
Eduardo Mondlane University
01.2010 - 01.2014
Grade 12 - undefined
Francisco Manyanga Secondary School
01.2007 - 01.2008
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