Victor Mateus da Encarnação Mabeia
Maputo
Summary
I am a management professional with considerable experience in the banking and financial services sectors, as well as in Organizational Development and Change. Throughout my extensive experience as a banker in Mozambique, Portugal, and the USA, and as a Business Consultant in the United States, I had the opportunity to engage in numerous business projects and initiatives across various sectors. Currently, I am advancing my career in the consulting industry with the aim of promoting the growth of organizations and their respective businesses in order to achieve better results, leveraging the reach and market knowledge provided by MainStreet Consulting LLC.
Overview
27
27
years of professional experience
Work History
Director of the Office of Strategic and Institutional Development
Municipal Council of Maputo
- In this role, my responsibilities include:
- Coordinating the strategic planning of the Municipality of Maputo;
- Monitoring, evaluating, and reporting on the implementation of the Municipal Development Plan;
- Assessing and proposing improvement measures in the implementation of sectoral development plans of the Municipality;
- Promoting and proposing the implementation of institutional reform initiatives;
- Developing and coordinating change management plans resulting from the implementation of institutional reforms and macro management processes at the municipal level;
- Advise the President of the Municipal Council and the Municipal Council on issues related to strategic and institutional development and the promotion of Good Municipal Governance;
- Produce regular analyses on the evolution of the socio-economic situation and the level of satisfaction of the residents of Maputo;
- Ensure the production and publication of the municipality's statistical profile;
- Propose and coordinate the conduct of studies to improve the provision of municipal services and the performance of municipal bodies and services;
- Coordinate the design of proposals for new municipal development projects;
- Monitor - or coordinate monitoring, as applicable - the implementation of externally funded projects;
- Ensure the management of institutional relationships with various development partners of the municipality.
Coordinator of the Urban Transformation Project
Municipal Council of Maputo
07.2020 - Current
- The main functions involve facilitating intrainstitutional coordination between the various departments and units of CMM to ensure integration and synergies in the design of components and implementation of activities under the responsibility of each Department; the establishment of coordination mechanisms for the Project Office and the institutional mechanisms of the Municipality (e.g. Municipal Council and Assembly) to enable interinstitutional coordination and articulation, a place to establish consensual decisions, and, in general, support for the coordination and operational implementation of the project; support for CMM in organizing and functioning of the Project Forum to ensure coordination and synergies between the Project and relevant public institutions (e.g. Ministries, public companies), private sector, academia, and non-governmental organizations for the success of the project; ensuring that PTUM be prepared, implemented, and completed in accordance with the Legal Agreement, PAD, as well as with the fiduciary policies and safeguard standards of the World Bank, ensuring an objective, transparent, and efficient dialogue with the World Bank team.
- Municipal Council of Maputo, from December 2022 to date
Senior Management Consultant - Manager
MainStreet Consulting LLC
10.2016 - Current
- Responsible for managing and administrating all operational and business activities through the implementation of strategies leading to effective operations for the firm, while simultaneously ensuring the efficient achievement of the outlined plans and objectives. MainStreet Consulting is committed to supporting companies in building their capacity to adapt to change and achieve greater effectiveness, including better financial performance, customer satisfaction, and increased employee engagement. As a Senior Manager, I am responsible for ensuring that our interventions are focused on building skills within organizations to assess their operational capacity and achieve organizational goals in an efficient and constructive manner. Our approach is based on an adaptive process of planning and implementing change, while diagnosing problems and promoting their solutions.
Senior Client Manager
Banco Bilbao Vizcaya Argentaria (BBVA)
06.2019 - 06.2020
- Provide financial products and services to individuals and businesses based on their specific needs through personalized assistance, aiming to serve them appropriately while achieving the Bank's objectives;
- Promote negotiation techniques and active selling mechanisms to provide appropriate banking solutions to clients and potential clients; responsible for opening new accounts, cross-selling as well as referring other financial products to various Bank departments;
- Identify sales and service opportunities using the internally established sales processes;
- Provide clients with financial solutions that are suitable for the growth of their assets in order to add value to their relationship.
- To the growth of its assets in order to add value to its relationship with the Bank;
- Strengthen relationships with clients through cross-selling and upselling to maximize client retention and revenue generation;
- Ensure that all documents related to bank accounts, loans, and investments comply with current banking regulations, policies, and legislation.
Senior Business Analyst
Global Resources LLC
07.2016 - 09.2016
- This position involved tasks that required extensive knowledge in management techniques, financial planning, operations management, and general consulting. The main activities were summarized as follows:
- Responsible for conducting business analysis based on the quantitative and qualitative review of current business practices, aiming to diagnose problems with negative impacts on profitability, through the application of "cost-benefit" that establishes an estimate of costs in terms of lost benefits;
- Provide recommendations to the Company Managers regarding necessary corrective actions for business improvement and on which they may conduct a "cost-benefit" analysis of a decision to move to the next phase of implementing the improvement process, which consists of hiring consulting services aimed at implementing the suggested recommendations;
- Focus the analysis on management systems critical to maximizing benefits while diagnosing problems in business management practices that lead to profit loss.
Senior Client Manager
Bank of America
01.2016 - 06.2016
- Primary responsible for promoting financial products and services and principal consultant in the Business Center, with emphasis on the following activities:
- Promoting sales efforts to customers with high business potential.
- Business potential, according to the principle of segmentation;
- Proactive sales development that includes contacts with companies, high-net-worth individuals, participation in promotional and other events;
- Use of consulting knowledge and the consultative process of Bank of America to expand the client portfolio and its business relationship with a view to increasing business volume;
- High focus on conducting meetings with clients to understand their needs and provide financial advice through the development of financial plans and the establishment of business partnerships based on mutual trust;
- Coordination of activities with other business partners in the Bank in order to achieve the defined business objectives;
- Opening, maintaining, and managing client accounts, referring them to the appropriate partners (Mortgage Credit, Private Banking, companies);
- Leading the change process at the Business Center and advocacy for customer service strategy.
Financial Services Professional
New York Life Insurance Company
03.2015 - 08.2015
- Responsible for the allocation of services to clients in need of Life, Health, and Disability Insurance, while providing financial products and services to assist them in protecting their assets;
- Development of a long-term database through referrals obtained from various sources and compilation of lists of potential clients for future contact;
- Promotion of public meetings with communities and interest groups aimed at discussing actions leading to their financial well-being;
- Assessment of the particular needs of each client and their financial situation through targeted surveys, determining the extent of current coverage and investments and defining financial goals.
- And investments and defining long-term financial objectives;
- Development of coordinated protection plans through calculation and quotation of rates for immediate coverage and taking action to implement long-term strategies;
- Obtaining approvals for underwriting through the proper filling out of coverage forms;
- Finalizing the enrollment process through the delivery of the insurance policy, planning of future actions, and assessment of needs;
- Providing additional services required by clients based on possible changes in policies, market conditions, and other eventualities.
Deputy Director of "Corporate and Investment Banking"
Barclays Bank Mozambique
01.2007 - 01.2011
- Responsible for managing the corporate banking team with excellent results in growing the Bank's business portfolio, notably:
- Remarkable success in the increase of bank assets from $500,000 to $200 million over a period of 4 years;
- Creation of a solid and competent team of client managers in the Corporate Banking Department aimed at achieving business objectives through increased sales and revenues;
- Provision of high-quality financial services, resulting in the Bank's market share expansion of over 10%;
- Establishment of excellent business relationships with Corporate clients operating in the national market with the objective of attracting business to the Bank;
- Active member of the Operations Committee and the Bank's Assets and Liabilities Committee.
Commercial Director of Corporate Banking
Millennium BIM Bank
01.1999 - 01.2007
- Responsible for a team of Corporate client managers and their respective sales assistants, successfully leading the team in growing the client portfolio by over 15%:
- Coordinated work with the teams from the Trading Floor, Leasing, Foreign Services, and others to promote sales and implement complex financial services and products;
- Interaction with Risk Management and Assessment teams, Audit and others to define the quality, pricing, and type of relationship to negotiate with clients;
- Preparation and training of the management team for better and more efficient customer service;
- Review of the credit proposals prepared by Client Managers in terms of their structure, pricing, and appropriateness aiming at recommending credit facilities;
- Recruitment and training of members for the Corporate Banking team;
- Constant updates on the entire economic situation impacting the banking industry, with reports to the rest of the team on relevant developments affecting the Bank's position in the market.
- Corporate Client Manager (1999 – 2005)
- Responsible for contributing to the growth of the client portfolio and the Bank's business volume, with an emphasis on developing activities aimed at capturing increasing opportunities. The main responsibilities included:
- Managing a client portfolio valued at over $100 million, by providing financial consulting services aimed at meeting their needs and expanding the business relationship with the Bank;
- Supporting the growth of the Unit and its profitability through the effective development of new business, allocating 75% of the time to prospecting clients and identifying business opportunities;
- Ensuring control of risk and the quality of the managed business relationships by identifying, classifying, and monitoring credit in compliance with the internal credit review policy;
- Conducting two client visits daily according to the weekly visitation plan;
- Collaboration with the Credit Recovery Department in an attempt to correct accounts of defaulting clients, including the renegotiation of debt restructuring plans.
Education
PhD - Management, Specialization in Organizational Development and Change
Colorado Technical University
Colorado Springs, Colorado06.2016
Master - Business Administration (MBA)
Hult International Business School
San Francisco, California08.2012
Master - International Banking and Finance (MSc)
Heriot-Watt University
Edinburgh, Scotland11.2006
Bachelor - Management
Eduardo Mondlane University
08.2001
Skills
- Microsoft Office (Excel, Word, PowerPoint, Access);
- IBM SPSS Stat
Languages
Fluent in English and Portuguese
Timeline
Coordinator of the Urban Transformation Project
Municipal Council of Maputo
07.2020 - Current
Senior Client Manager
Banco Bilbao Vizcaya Argentaria (BBVA)
06.2019 - 06.2020
Senior Management Consultant - Manager
MainStreet Consulting LLC
10.2016 - Current
Senior Business Analyst
Global Resources LLC
07.2016 - 09.2016
Senior Client Manager
Bank of America
01.2016 - 06.2016
Financial Services Professional
New York Life Insurance Company
03.2015 - 08.2015
Deputy Director of "Corporate and Investment Banking"
Barclays Bank Mozambique
01.2007 - 01.2011
Commercial Director of Corporate Banking
Millennium BIM Bank
01.1999 - 01.2007
Director of the Office of Strategic and Institutional Development
Municipal Council of Maputo
Master - Business Administration (MBA)
Hult International Business School
Master - International Banking and Finance (MSc)
Heriot-Watt University
Bachelor - Management
Eduardo Mondlane University
PhD - Management, Specialization in Organizational Development and Change
Colorado Technical University
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