Primavera
Tânia Sengo
Internal Audit
Maputo,MPM
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Invoice Dunning Process Assistent
Mcel
Maputo, Maputo
01.2007 - 01.2012
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Liaised with accounting team for seamless workflow.
- Compiled and submitted weekly and monthly reports to management for review.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Processed invoices and payments in line with company policies and procedures.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Suggested process improvements to invoice procedures to streamline workflow.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Maintained accurate records of customer payments.
- Collaborated with customers to resolve disputes.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Utilized various software programs to process customer payments.
- Responded to customer concerns and questions on daily basis.
Call Center Agent
Mcel
Maputo, Maputo
01.2003 - 01.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
Credit Analyst
Novo Banco
Maputo, Maputo
01.2002 - 12.2002
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Made decisions and recommendations about extending lines of credit.
- Assessed credit risk and analyzed financial statements.
- Participated in loan committee meetings to provide input on lending processes.
- Conducted presentations to upper management and executive teams for loan recommendations.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Negotiated payment plans and loan terms with delinquent customers.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Complied with internal controls and government regulations.
Internal Auditor
Mcel
Maputo, Maputo
01.2012 - 11.2019
- Developed auditing program to address risks and evaluate regulatory requirements.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Created and delivered risk management presentations to key decision-makers.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Documented recommendations to improve internal controls.
- Reported audit findings, covering compliance issues related to International Financial Reporting Standards (IFRS) and corporate regulations.
- Prepared audit programs and documentation in alignment with Generally Accepted Auditing Standards (GAAS).
- Documented auditing information utilizing corporate system.
- Investigated discrepancies discovered during auditing process.
- Coordinated with external auditors and documented process reviews.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Identified and reported audit issues.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Planned annual audits, evaluating controls across national and international offices.
- Produced audit reports.
- Performed strategic planning, execution and finalization of audits using data analytics and critical thinking skills.
Commercial Manager
F&L
Maputo, Maputo
01.2020 - 01.2021
- Devised pricing methodologies and industry strategies through economic and business analysis.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated product quality and market comparisons by creating sales presentations.
- Implemented systems and procedures to increase sales.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Supermarket Manager
Multicoisas, Lda
Matola, Maputo
01.2021 - 05.2022
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Graduation - Mandarim
Eduardo Mondlane University
Maputo 03.2021 - Current
Middle Level - Accounting, Auditing And Taxation
Institute of Management Education
Maputo 08.1998 - 03.2001
Basic Level - Accounting
Maputo Business School(Escola.Comercial De Maputo)
Maputo 02.1993 - 12.1996
Non - Accounting
Somimo Institute
Maputo 02.1997 - 12.1997
Skills
Negotiation
undefinedSoftware
BSCS IX
Remedy
Accpac
Dotcom ERP
Windows( Exel, word, outlook, power point)
Certification
[Internal Audit ] - [Conducting an audit from cradle to grave- 23-27 July 2012
Interests
Event decoration
Morivational speech
Read Books
Gardening
Timeline
Graduation - Mandarim
Eduardo Mondlane University
03.2021 - Current
Supermarket Manager
Multicoisas, Lda
01.2021 - 05.2022
Commercial Manager
F&L
01.2020 - 01.2021
Internal Auditor
Mcel
01.2012 - 11.2019
Invoice Dunning Process Assistent
Mcel
01.2007 - 01.2012
Call Center Agent
Mcel
01.2003 - 01.2007
Credit Analyst
Novo Banco
01.2002 - 12.2002
Middle Level - Accounting, Auditing And Taxation
Institute of Management Education
08.1998 - 03.2001
Non - Accounting
Somimo Institute
02.1997 - 12.1997
Basic Level - Accounting
Maputo Business School(Escola.Comercial De Maputo)
02.1993 - 12.1996
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