Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
Timeline
Generic
Tania Josafat Dos Encantos Zandamela

Tania Josafat Dos Encantos Zandamela

Maputo

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking and reliable , with strong abilities. Highly organized, proactive and punctual with team-oriented mentality.

Overview

5
5
years of professional experience

Work History

General Manager

Ekaya Eventos & lounge
Maputo
02.2020 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.

Administrative Assistant

KE Marketing
Pretoria
04.2019 - 11.2019
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Created travel arrangements for senior managers according to their requirements.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Scheduled appointments between clients and customers and internal staff members.

Education

High School Diploma -

Isteg Secondary School
Maputo
11-2011

Some College (No Degree) - Business Management

CTI Education Group
Pretoria

BBA - Business Administration

Pearson Institute of Higher Education
Midrand

Skills

  • Great Time Management
  • Motivated
  • Great Performance
  • Willingness To Learn
  • Great Self-Presentation
  • Great Communication Skills
  • Deadline-Oriented
  • Bilingual
  • Ability to Perform Analysis and report facts without continuous monitoring
  • Team Player
  • Proficient in [Software]
  • Dedicated
  • High Sense of Responsibility
  • Availability

Affiliations

  • Participated in Social Church outreach programs , feeding and teaching the less fortunate to read and basic maths

Languages

Portuguese
First Language
English
Advanced (C1)
C1

Timeline

General Manager

Ekaya Eventos & lounge
02.2020 - Current

Administrative Assistant

KE Marketing
04.2019 - 11.2019

High School Diploma -

Isteg Secondary School

Some College (No Degree) - Business Management

CTI Education Group

BBA - Business Administration

Pearson Institute of Higher Education

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Tania Josafat Dos Encantos Zandamela