Tamires Manjate

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Seek out and identify potential clients who may benefit from insurance products, such as individuals or businesses.
• Analyze the insurance market to understand customer needs and industry trends, adapting the insurance company's offerings as necessary.

Mediation

• Help ensure that the terms of contracts with hospitals, pharmacies, and other healthcare providers are clear, fair, and comply with the insurance company's regulations. This includes payment terms, coverage, service deadlines.
• Tailor contracts according to the needs of each institution (hospital, clinic, pharmacy), considering the specifics of the services provided and the insurance company's requirements.
• Analyze the market and identify hospitals, pharmacies, or medical centers that could be good partners for the insurance company based on factors such as quality of care, geographic coverage, and compatibility with the health plans offered by the company.
• Facilitate the negotiation of partnerships, such as medical service agreements or medication distribution contracts, that benefit both the insurer and healthcare providers.

• Created customer support strategies to increase customer retention.
• Made customers aware of current and new programs and services.
• Managed customer relations on ongoing basis to maximize customer retention.
• Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
• Managed a team of customer service representatives, providing coaching and guidance for improved performance.
• Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.
• Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Coached employees through day-to-day work and complex problems.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
• Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
• Prepared reports to evaluate workflow and production output to identify areas for targeted improvement;
• Maintained employee schedules to cover weekday, evening and weekend shifts;
• Managed onboarding tasks to support smooth adjustment and complete training for new hires;
• Platform management;
• Approval of digital platforms.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
• Informed clients of policies and procedures;
• De-escalated and resolved customer complaints with punctual, polite and professional service;
• Complaints management;
• Customer assistance in the experience with digital platforms;
• Cancellation and issuance of means of payment.