Stelio Tonica
Technology Manager
Matola
Summary
Experienced Digital Technology Manager with over 15 years of expertise in diverse IT roles within the mining and smelting sector. Committed to delivering high-quality technology services that drive business performance and enhance user experience. Demonstrated success in managing critical technology infrastructure supporting production processes, leading implementation of key infrastructure and systems projects, and overseeing IT operations. Strong background in Technology Risk Management, including Cyber Security, ensuring compliance, resilience, and protection of business-critical systems.
Overview
17
17
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Manager Technology Mozambique
Mozal, South32
12.2020 - Current
- Manage and mentor a team of 4 direct employees and 19 indirect employees responsible of delivery of technology services.
- Manage all Technology Services which included but not limited to: Technology Infrastructure that supports IT and OT services, End User Computing, Technology Systems and Service Delivery.
- Develop and Implement Technology Project Portfolio and roadmap both for IT and OT for the organization. This included implementation(scoping, procurement and execution) of critical infrastructure refresh projects(Network, Firewalls, Server, Storage, Backup, Enterprise Voice, Access Control, etc) of Capex budget up to $4 M and implementation of systems (MES System, Visual Performance Management, ERP Integration Upgrades, Tier 2 Historian Implementation, Document Management System, etc).
- Manage Technology Service providers, ensure the services are provided in quality, time, within the agreed Service Level Agreements and that there is a good stakeholder relationship between the organization and the service provider. Represented the African Region on procurement of global service providers.
- Plan and manage Technology budget while always seeking for opportunities for cost optimization and or savings through contract renegotiation, investigating and implementing cost effective solutions and eliminating waste. Achieved above 20% cost reduction through review and renegotiation of critical contracts, replacement of connectivity solution with one with better bandwidth, better redundancy and more cost effective.
- Lead the design and implementation of the Africa Region Data strategy in collaboration with the Head of Data for the South32 group.
- Drive the implementation of the digital transformation program inline with the organizational business plan and objectives. This program aimed the implementation of technology solutions that minimise costs, improve operational efficiency, end user experience and contribute to the reduction of health and safety incidents within the operation.
- Manage Technology Risks risks(including cyber security risk) to ensure availability of critical production systems. Reduced Risk Rating by implementing strategic proactive and reactive controls. Drive the implementation of IT and OT Cyber Security Improvement program.
- Provide direction and support to the organization in how technology can support the operation to overcome business challenges, specifically during COVID19 and Civil Unrest, I played a key role on ensuring that with the use of technology the operation could continue by providing technology solutions for pre-screening tailored for the Mozambican reality, solutions for remote work, communication and entertainment.
Infrastructure And Service Delivery Specialist
Mozal, South32
07.2018 - 11.2020
- Managed the IT Services( Service Desk, IT Operations Management) and ensured an average of above 8.4/10 NPS score, 97 % SLA.
- Managed IT Infrastructure( Data centers, Servers, Backup, Storage and Network Infrastructure) and ensured 99.9 % critical infrastructure availability.
- Ensure Compliance to Technology Standards within the Technology Infrastructure Application and services
- IT Business Continuity Management.
- Management of Technology Service Providers and ensure they deliver services with quality on agreed Service Level Agreements.
- Planing and Execution of Technology Projects (Capex and Opex) from scoping, tender process and execution.
- Technology Budget Planing and control.
Mining Application And Solutions Specialist
South32
09.2015 - 06.2018
- Application Business analysis, specification and documentation.
- Implementation of IT Governance Risk and Compliance Strategy within Mining Operations
- Responsible for ensuring Business & Services Continuity, Disaster Recovery
- Application Asset Management
- Management of Application projects.
- Data Base Management.
- Manage Contracts of Suppliers providing solutions to South32.
- Ensure delivery of Application Solutions to the End Users within the Service Level Agreement
Business Application Specialist
Bhp Billiton, Mozal SA
06.2013 - 05.2015
- Application Business Analysis, specification and documentation.
- Management of application development and Upgrade projects.
- Data Base Management.
- End user support for Business Applications.
- Administration of Business Applications.
- Software Asset Management.
- Management of IT Application Contracts.
IT Customer Engineer (Server Administrator) For Mozal
Business Connexion
11.2012 - 06.2013
- Monitor Availability of Services and Servers.
- Management of Active Directory Objects: Users, Computers, Groups including Management of permissions.
- Windows Deployment Server Administration.
- Responsible for backup and storage, including automatic backup routines, replacement of tapes, monitoring of backups.
- Managing Servers(Print Server, File Server, and other application servers).
IT Customer Engineer (Desktop Support Engineer) For Mozal
Business Connexion
06.2009 - 11.2012
- Install configure and maintain Printers, Laptops and Desktops.
- Build and deploy via WSUS Standard Operating System Environment to the Desktop and Laptop Users.
- End User support for Hardware, Operating System and Applications.
- Management of Active Directory Objects: Users, Computers, Groups including Management of permissions.
Education
Master of Science - Artificial Intelligence
University of Liverpool
Liverpool, England 04.2001 -
Bachelor of Science - Computer Science
Universidade Eduardo Mondlane
Maputo 04.2001 -
Skills
Leadership
Certification
PRINCE2 Practitioner in Project Management
Trainings
Certified Information Systems Security Professional (CISSP), isc2
Certified Information Security Manager (CISM), Check Point Software Technologies
CheckPoint Certified Security Administrator (CCSA) , Check Point Software Technologies
Data Science and Data Engineering, Data Science Dojo
Power BI Data Analyst, Torque IT - South Africa
Develop AI solutions in Azure, Torque IT - South Africa
Design and Manage Analytics Solutions Using Power BI, Torque IT - South Africa
VMware vSphere: Install, Configure, Manage, Torque IT - South Africa
Implementing HPE MSA Storage Solutions, HPE Education Services
Introduction to HPE ProLiant and Apollo Servers, HPE Education Services
Managing HPE Nimble Storage, HPE Education Services
HPE Synergy Administration with OneView, HPE Education Services
PRINCE2 Practitioner, Torque IT - South Africa
Scrum Master, Torque IT - South Africa
ITIL Foundation, Torque IT - South Africa
Programming With Microsoft Visual Basic .NET, New Horizons Computer Learning Centers - South Africa
Server Infrastructure Administration: Windows, Exchange And Lynk, Microsoft
Linux System Administration, CENFOSS - Maputo
Microsoft Certified IT Professional, ISolve Business Solutions - Maputo
Kyocera Printers Maintenance, Kyocera Mita SA. - South Africa
Timeline
Manager Technology Mozambique
Mozal, South32
12.2020 - Current
PRINCE2 Practitioner in Project Management
02-2019
Scrum Master
01-2019
Infrastructure And Service Delivery Specialist
Mozal, South32
07.2018 - 11.2020
ITIL Foundation
10-2017
Mining Application And Solutions Specialist
South32
09.2015 - 06.2018
Business Application Specialist
Bhp Billiton, Mozal SA
06.2013 - 05.2015
MCSA: Microsoft Certified Solutions Associate Windows Server® 2012
02-2013
IT Customer Engineer (Server Administrator) For Mozal
Business Connexion
11.2012 - 06.2013
MCITP: Server Administrator on Windows Server® 2008
10-2012
MCITP: Enterprise Desktop Administrator on Windows® 7
06-2012
CompTIA A+ IT Technician Certified
04-2010
IT Customer Engineer (Desktop Support Engineer) For Mozal
Business Connexion
06.2009 - 11.2012
Master of Science - Artificial Intelligence
University of Liverpool
04.2001 -
Bachelor of Science - Computer Science
Universidade Eduardo Mondlane
04.2001 -