STELA ZIVANE
FINANCE MANAGER
Maputo,Mozambique
Summary
Developed exceptional customer service and cash handling skills in financial environment. Demonstrated ability to manage transactions accurately and efficiently while maintaining positive client interactions. Seeking to transition into new field where these skills can drive customer satisfaction and operational excellence.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Bank Teller
Letshego Bank
Maputo, Cidade de Maputo
05.2024 - Current
- Processed customer transactions promptly, minimizing wait times.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Customer Relationship Officer
Letshego Bank
Maputo, Cidade de Maputo
01.2020 - 04.2024
- Sell products from the Bank, through the use and maximization of service opportunities at the Counter.
- Identify customer needs, and business opportunities for the Bank.
- Analysis of requests for financial solutions and ensure supply in accordance with internal standards and regulations of the sector.
- Ensure compliance with the rules of banking secrecy and money laundering in accordance with the internal regulations and legal instruments in force.
- Process loan applications ensuring compliance with procedures.
- Constant monitoring and follow-up of orders placed by Customers.
- Interpret financial projections, balance sheets and cash flows to determine the financial health of companies.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted customers with opening accounts and signing up for new services.
- Increased customer loyalty through the development of personalized relationships with clients.
- Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
Education
DEGREE - Management And Finance
ISUTC- HIGHER INSTITUTE OF TRANSPORT AND COMMUNICATIONS
Maputo, Mozambique 03.2016 - Current
Skills
Microsoft Office Proficiency
Transaction Processing Expertise
Customer relationship management
Data Entry
Detail-Oriented Approach
Understanding Banking Regulations
Multitasking and organization
Risk Assessment
Money management
Banking product sales
Certification
Credit Risk Management: Frameworks and Strategies
Timeline
The Language and Tools of Financial Analysis
07-2025
Credit Risk Management: Frameworks and Strategies
10-2024
Introduction to Risk Management
07-2024
Bank Teller
Letshego Bank
05.2024 - Current
Customer Relationship Officer
Letshego Bank
01.2020 - 04.2024
DEGREE - Management And Finance
ISUTC- HIGHER INSTITUTE OF TRANSPORT AND COMMUNICATIONS
03.2016 - Current