Sonil Luis Cumba

• Managed scheduling and travel arrangements, optimizing time management and ensuring seamless coordination for daily operations.
• Assisted in preparing reports and presentations, enhancing communication efficacy and supporting informed decision-making processes.
• Streamlined office processes by implementing organizational systems, resulting in improved efficiency and reduced administrative delays.
• Coordinated meetings and events, ensuring logistical details were meticulously handled to facilitate productive collaboration.

• Based on the job title of Virtual Assistant and the employer Brightline Global Solutions, here are 8 resume experience statements that align with the criteria provided:
• Supported daily operational tasks by managing scheduling, communication, and administrative duties to ensure smooth workflows.
• Assisted in data entry and document management, contributing to organized information retrieval and improved team efficiency.
• Coordinated virtual meetings by preparing agendas and taking minutes, enhancing collaboration among team members.

Serving VIP customers via chat and email to resolve any issues that arise. Also creating tickets using Jira Software. Worked with Notion to train the
team. Also acted as a team coach when updates occurred in the
work process.

•Monitoring and managing Affiliate program activity including new Affiliate recruitment.
• Identifing areas of improvement (creative, promotions, etc.)
• Researches new affiliates.
• Identifies new content and paid media placement opportunities.
• Develops a strong knowledge of each affiliates KPIs and works with media to optimize
traffic and drive performance.
• keeping CRM and KPI
• Responds to affiliates requests in a timely and professional manner.
• Provides weekly and monthly reports

-Communicate with clients from a warm database , through calls
-Marketing the company’s products
-Initiate contact with clients through diverse channels (WhatsApp/Phone/Email) to
-effectively promote and sell our products;
-Working one of three shifts to provide comprehensive coverage
-Provide prompt and helpful responses in the web chat during your shift.

-calling of customers (cold colds)
-dealing with calls in a highly professional manner.
-handling complaints in a professinal way.
-accurately updating customer records with information.
-quickly understanding a callers point of view and to empathise with them.
-able to respond and adapt.