Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Serafina Meigos

Serafina Meigos

Senior Operations And Compliance Officer
Maputo

Summary

Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 17 years of working experience in NGO's and Private sector. Detail-driven focused on maximizing company compliance with applicable laws and standards. Knowledgeable about internal controls, process evaluations and procedural reviews. Proficient in MS Word,Excel and Powerpoint. Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. Fantastic problem-solving ,verifying Procurement,Compliance and Operational information. Proficient in field examinations and configuring driving simulators. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure entry-level Operations and Compliance Manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience
3
3
Certificates

Work History

Senior Operations and Compliance Officer

IDE Mozambique
07.2022 - Current
  • Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organization.
  • Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
  • Assisted in negotiating contracts with external partners, ensuring adherence to relevant regulatory requirements throughout the partnership lifecycle.
  • Advised senior management on strategic planning initiatives, incorporating compliance considerations into decision-making processes.
  • Championed ethical business practices, instilling sense of corporate social responsibility across all departments.
  • Designed risk assessment frameworks to evaluate organizational vulnerabilities and prioritize areas requiring attention.
  • Spearheaded investigations into potential violations, promptly addressing issues to maintain company reputation and avoid sanctions.
  • Promoted culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
  • Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
  • Demonstrated adaptability in response to evolving industry standards, maintaining best practices in dynamic regulatory environment.
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
  • Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
  • Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization.
  • Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
  • Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Oversaw and monitored violation tracking system for accuracy, reducing risk issues.
  • Monitored and assessed compliance risks associated with operational processes and procedures.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Investigated and documented all violations of compliance regulations to determine necessary improvements.
  • Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Collaborated with internal and external audits to confirm compliance with applicable laws and regulations.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
  • Directed activities of workers searching records and provided technical guidance as necessary.
  • Developed risk assessment models to identify potential compliance risks.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.

Office and Procurement Manager

SKM Engineering Lda
03.2021 - 06.2022
  • Conducted thorough supplier evaluations, selecting vendors based on quality, price, reliability, and commitment to sustainability initiatives.
  • Managed team of procurement professionals, fostering collaboration and teamwork to achieve organizational goals.
  • Spearheaded change management initiatives within procurement department, leading to improved agility and responsiveness in meeting business needs.
  • Streamlined procurement processes for increased efficiency and cost savings through implementation of digital tools and automation.
  • Oversaw contract administration activities, including drafting agreements, negotiating terms, managing renewals, and addressing disputes or discrepancies as needed.
  • Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
  • Enhanced supplier diversity by expanding vendor selection criteria to include minority-owned businesses.
  • Implemented category management strategies to optimize purchasing decisions across various product lines and business units.
  • Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
  • Led cross-functional teams in development of procurement strategies for major projects, ensuring alignment with business objectives.
  • Analyzed market trends to identify new suppliers and emerging technologies that could enhance company operations or reduce costs.
  • Collaborated with internal stakeholders to understand departmental needs, developing tailored procurement solutions that met their requirements while minimizing costs.
  • Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
  • Led sourcing process for new vendors to get quality products and services and mitigate risk.
  • Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
  • Created and maintained portfolio of qualified vendors to expand options.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Conducted spend analysis to identify cost-saving opportunities.
  • Utilized market intelligence to identify opportunities for savings and cost reduction.
  • Analyzed supplier contracts to confirm compliance with company policies and procedures.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Enhanced supplier diversity by expanding vendor selection criteria to include minority-owned businesses
  • Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules
  • Improved inventory management by implementing demand forecasting techniques and optimizing reorder points for critical items


Senior Procurement Officer

Creative Associates International, Inc.
10.2018 - 12.2020
  • Enhanced procurement efficiency by streamlining processes and implementing cost-saving measures.
  • Standardized procurement procedures across multiple departments, enhancing operational consistency and efficiency.
  • Implemented strategic sourcing initiatives, reducing overall purchasing costs and improving supplier performance.
  • Improved internal stakeholder satisfaction through effective communication of procurement goals, timelines, and expectations.
  • Conducted comprehensive market research to identify potential suppliers and evaluate their capabilities.
  • Ensured timely delivery of products by closely monitoring order progress and addressing any logistical issues as they arose.
  • Spearheaded vendor management programs to strengthen relationships with key partners while reducing dependency on single-source suppliers.
  • Negotiated favorable contracts with suppliers, resulting in substantial cost savings.
  • Managed supplier relationships for improved contract terms and reduced lead times.
  • Established performance metrics for suppliers, leading to continuous improvement in product quality and service delivery.
  • Streamlined procurement processes through automation, contributing to increased productivity and reduced cycle times.
  • Prioritized cost reduction efforts by analyzing spend data and identifying areas for negotiation or consolidation of purchases.
  • Analyzed supplier contracts to confirm compliance with company policies and procedures.
  • Monitored and managed procurement budget to control costs.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Utilized market intelligence to identify opportunities for savings and cost reduction.
  • Created and maintained portfolio of qualified vendors to expand options.
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
  • Led sourcing process for new vendors to get quality products and services and mitigate risk.
  • Negotiated contracts with suppliers to obtain favorable terms and pricing.
  • Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
  • Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
  • Provided accurate and up-to-date records of leading procurement procedures.
  • Reduced production downtime by overseeing quality control and assembly.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Managed database of vendor details and pricing information to maintain organization.
  • Negotiated contracts with vendors, securing best prices and terms for materials, equipment and services.


  • Standardized procurement procedures across multiple departments, enhancing operational consistency and efficiency
  • Improved internal stakeholder satisfaction through effective communication of procurement goals, timelines, and expectations
  • Collaborated with stakeholders to establish procurement guidelines and policies, driving compliance across organization
  • Managed supplier relationships for improved contract terms and reduced lead times
  • Negotiated favorable contracts with suppliers, resulting in substantial cost savings
  • Enhanced procurement efficiency by streamlining processes and implementing cost-saving measures
  • Spearheaded vendor management programs to strengthen relationships with key partners while reducing dependency on single-source suppliers
  • Conducted comprehensive market research to identify potential suppliers and evaluate their capabilities
  • Developed risk management strategies to address potential disruptions in supply chain proactively.
  • Identified opportunities for process improvements by conducting regular audits of procurement practices
  • Streamlined procurement processes through automation, contributing to increased productivity and reduced cycle times
  • Implemented strategic sourcing initiatives, reducing overall purchasing costs and improving supplier performance
  • Mentored junior team members in best practices for successful negotiations, contract management, and supplier relationship building
  • Developed procurement strategies to support organizational goals and mitigate supply chain risks
  • Established performance metrics for suppliers, leading to continuous improvement in product quality and service delivery
  • Prioritized cost reduction efforts by analyzing spend data and identifying areas for negotiation or consolidation of purchases
  • Ensured timely delivery of products by closely monitoring order progress and addressing any logistical issues as they arose
  • Led cross-functional teams in evaluation and selection of new suppliers, ensuring quality products and services at competitive prices
  • Optimized inventory levels by implementing demand planning techniques and forecasting models
  • Utilized market intelligence to identify opportunities for savings and cost reduction
  • Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making
  • Created and maintained portfolio of qualified vendors to expand options
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations
  • Analyzed supplier contracts to confirm compliance with company policies and procedures
  • Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment
  • Negotiated contracts with suppliers to obtain favorable terms and pricing
  • Led sourcing process for new vendors to get quality products and services and mitigate risk
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts
  • Resolved invoice and payment issues to facilitate prompt payment to suppliers
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery
  • Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process
  • Conducted spend analysis to identify cost-saving opportunities
  • Monitored and managed procurement budget to control costs
  • Analyzed market conditions to make informed decisions on pricing and purchasing strategies
  • Managed database of vendor details and pricing information to maintain organization
  • Reduced production downtime by overseeing quality control and assembly
  • Negotiated contracts with vendors, securing best prices and terms for materials, equipment and services
  • Implemented policies and procedures for optimal purchasing methods and cost control
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills
  • Ordered, tracked and invoiced product shipments
  • Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception
  • Provided accurate and up-to-date records of leading procurement procedures

Senior Procurement Officer

ADPP Mozambique
12.2016 - 09.2018
  • Streamlined procurement processes through automation, contributing to increased productivity
  • Optimized inventory levels by implementing demand planning techniques and forecasting models.
  • Collaborated with stakeholders to establish procurement guidelines and policies, driving compliance across the organization.
  • Spearheaded vendor management programs to strengthen relationships with key partners while reducing dependency on single-source suppliers.
  • Established performance metrics for suppliers, leading to continuous improvement in product quality and service delivery.
  • Prioritized cost reduction efforts by analyzing spend data and identifying areas for negotiation or consolidation of purchases.
  • Ensured timely delivery of products by closely monitoring order progress and addressing any logistical issues as arose.
  • Enhanced procurement efficiency by streamlining processes and implementing cost-saving measures.
  • Managed over 300 supplier relationships for improved contract terms and reduced lead times.
  • Conducted comprehensive market research to identify potential suppliers and evaluate their capabilities.
  • Negotiated favorable contracts with suppliers, resulting in substantial cost savings.
  • Led cross-functional teams in evaluation and selection of new suppliers, ensuring quality products and services at competitive prices.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
  • Negotiated contracts with suppliers to obtain favorable terms and pricing.
  • Analyzed supplier contracts to confirm compliance with company policies and procedures.
  • Utilized market intelligence to identify opportunities for savings and cost reduction.
  • Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
  • Monitored and managed procurement budget to control costs.
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
  • Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
  • Created and maintained portfolio of qualified vendors to expand options.
  • Resolved invoice and payment issues to facilitate prompt payment to suppliers.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Conducted spend analysis to identify cost-saving opportunities.
  • Managed database of vendor details and pricing information to maintain organization.
  • Provided accurate and up-to-date records of leading procurement procedures.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
  • Led cross-functional teams in th evaluation and selection of new suppliers, ensuring quality products and services at competitive prices.
  • Ensured timely delivery of products by closely monitoring order progress and addressing any logistical issues as they arose
  • Streamlined procurement processes through automation, contributing to increased productivity and reduced cycle times
  • Enhanced procurement efficiency by streamlining processes and implementing cost-saving measures
  • Developed procurement strategies to support organizational goals and mitigate supply chain risks
  • Prioritized cost reduction efforts by analyzing spend data and identifying areas for negotiation or consolidation of purchases
  • Conducted comprehensive market research to identify potential suppliers and evaluate their capabilities
  • Established performance metrics for suppliers, leading to continuous improvement in product quality and service delivery
  • Improved internal stakeholder satisfaction through effective communication of procurement goals, timelines, and expectations
  • Negotiated favorable contracts with suppliers, resulting in substantial cost savings
  • Managed supplier relationships for improved contract terms and reduced lead times
  • Implemented strategic sourcing initiatives, reducing overall purchasing costs and improving supplier performance
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts
  • Utilized market intelligence to identify opportunities for savings and cost reduction
  • Conducted spend analysis to identify cost-saving opportunities
  • Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making
  • Analyzed market conditions to make informed decisions on pricing and purchasing strategies
  • Analyzed supplier contracts to confirm compliance with company policies and procedures
  • Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment
  • Monitored and managed procurement budget to control costs
  • Negotiated contracts with suppliers to obtain favorable terms and pricing
  • Created and maintained portfolio of qualified vendors to expand options
  • Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process
  • Resolved invoice and payment issues to facilitate prompt payment to suppliers
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills
  • Negotiated contracts with vendors, securing best prices and terms for materials, equipment and services
  • Managed database of vendor details and pricing information to maintain organization
  • Led cross-functional teams in the evaluation and selection of new suppliers, ensuring quality products and services at competitive prices
  • Spearheaded vendor management programs to strengthen relationships with key partners while reducing dependency on single-source suppliers


Project Administrative

World Bank
04.2013 - 11.2015
  • Monitored project progress using advanced tracking tools, enabling informed decision-making for management personnel.
  • Performed regular data analysis activities that contributed to identifying patterns or trends affecting overall project performance.
  • Improved invoice processing efficiency by verifying accuracy and promptly addressing any discrepancies found in vendor bills or other financial documents.
  • Contributed to continuous process improvement initiatives aimed at enhancing overall team productivity and effectiveness in handling various project tasks.
  • Managed vendor relationships, ensuring timely delivery of services and materials while adhering to quality standards.
  • Provided resource allocation processes through accurate timesheet management and workforce planning efforts.
  • Collaborated with cross-functional teams to ensure seamless coordination of tasks and resources.
  • Enhanced project efficiency by maintaining organized documentation and updating project schedules regularly.
  • Assisted Project Manager in tracking budget expenditures and identifying areas for cost optimization.
  • Contributed to successful project delivery by creating comprehensive meeting minutes and action item lists for prompt followup.
  • Provided valuable support during the project bidding process by preparing detailed proposals, contributing to winning contracts.
  • Facilitated effective team meetings by scheduling appointments, arranging conference rooms, and preparing agendas for discussion.
  • Implemented document control procedures, reducing errors and improving overall work accuracy across the team.
  • Assisted with contract administration tasks such as reviewing agreements, monitoring deadlines, and managing correspondence with clients or vendors as needed.
  • Ensured prompt resolution of issues by liaising with appropriate internal departments or external partners when required.
  • Streamlined communication between team members, resulting in smoother project execution and timely completion.
  • Optimized knowledge sharing within the team by maintaining a well-organized electronic filing system accessible to all relevant parties involved in a particular project endeavor.
  • Organized project documents to help administrative manager and boost team productivity.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Created and maintained databases to track and record customer data.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed department budgets and generated financial reports for management review.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Administrative Assistant

Joint Aid Management "For Afrika"
09.2011 - 03.2013
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress
  • Executed record filing system to improve document organization and management
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Assisted development and implementation of new administrative procedures
  • Created and maintained databases to track and record data
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services
  • Drafted correspondence and other documents for CEO and department heads in company's voice
  • Managed filing system, entered data and completed other clerical tasks
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Transcribed and organized information to assist in preparing speeches and presentations
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources
  • Established administrative work procedures to track staff's daily tasks
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
  • Supported leaders by managing budgets, scheduling appointments and organizing itinerary
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Liaised between clients and vendors and maintained effective lines of communication

Workshop Coordinator

European Union
11.2010 - 03.2011
  • Increased participant satisfaction through effective communication of workshop objectives and expectations.
  • Served as liaison between presenters, support staff, and participants to ensure seamless workshop experience for all involved.
  • Enhanced workshop efficiency by streamlining scheduling processes and coordinating logistics.
  • Secured high-quality guest speakers who added value to workshop content, enhancing participant experience.
  • Created visually appealing presentations that complemented workshop content while retaining audience engagement throughout event.
  • Maintained detailed records of all workshops , utilizing data analysis tools to track trends and inform future planning decisions.
  • Evaluated workshop success through participant feedback, making adjustments as necessary for continuous improvement.
  • Incorporated interactive elements such as group activities and breakout sessions into workshops to encourage networking among participants.
  • Established strong working relationships with vendors and suppliers, ensuring timely delivery of materials and equipment required for workshops.
  • Promoted positive learning environment by addressing any participant concerns or issues promptly and professionally.
  • Collaborated with subject matter experts to ensure workshops provided accurate, up-to-date information for participants.
  • Managed workshop budgets, ensuring resources were allocated effectively for optimal results.
  • Organized post-workshop follow-ups to gather additional feedback from participants and identify areas for further improvement or growth opportunities.
  • Conducted various workshops on good governance and organizational improvement topics.
  • Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating training environment.
  • Monitored field trips and special events to maintain safety and increase attendee retention.


Executive Secretary and Logistics Officer

Oxfam GB
04.2008 - 11.2009


  • Optimized time management for executives through skilled coordination of tasks and priorities.
  • Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
  • Streamlined office operations for optimal efficiency by implementing effective filing systems and organizational tools.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Served as liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
  • Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
  • Enhanced executive productivity by efficiently managing schedules and appointments.
  • Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
  • Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
  • Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Organized and updated schedules for executives.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Orchestrated successful conferences and associated travel for speakers and attendees.
  • Coordinated travel arrangements and bookings for executive staff.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Filed paperwork and organized computer-based information.
  • Created and managed office systems to efficiently deal with documentation.
  • Improved shipment tracking capabilities by implementing real-time visibility tools for accurate status updates from origin to destination.
  • Managed functional areas of logistics.
  • Organized unit training operations and managed details when unit move was required.
  • Managed logistics assets for timely and cost-effective delivery of cargoes.
  • Developed logistical checklists to guide activities support.
  • Generated payments for program-related activities to keep accurate records of financial expenditure.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Organized records of vehicles, schedules and completed orders.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Created and enforced detailed organization processes to increase quality and service standards.

Project Administrator and Logistician

Intermon Oxfam
03.2007 - 10.2007


  • Developed comprehensive project plans and timelines to facilitate on-time project delivery.
  • Established strong relationships with internal departments such as finance for smooth collaboration in meeting project requirements.
  • Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
  • Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
  • Monitored project progress closely, promptly addressing any deviations from plan or schedule.
  • Negotiated contracts with vendors, securing favorable terms to optimize project outcomes.
  • Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
  • Executed on-time, under-budget project management on complex financial issues
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Developed and maintained positive relationships with clients and other stakeholders.
  • Inspected equipment and tools used for safe operation.
  • Prepared and submitted reports on job progress and safety conditions
  • Monitored job progress and performance of contractors to complete projects prior to deadlines.
  • Sourced suppliers and purchased necessary materials for work.
  • Participated in budget planning activities, providing input on anticipated logistical expenses and resource needs for upcoming fiscal periods.
  • Addressed complex logistics challenges by collaborating closely with other department such as finance,for quality assurance.
  • Optimized supply chain efficiency by implementing strategic inventory management practices.
  • Improved warehouse operations through effective space utilization and implementation of lean principles.
  • Managed relationships with vendors and suppliers, resulting in improved service levels and cost savings.
  • Reduced transportation costs for organization by negotiating with carriers and optimizing routes.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Liaised with internal and external stakeholders to facilitate smooth operations.
  • Generated monthly performance reports to track and analyze shipping trends.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Updated and maintained databases to track shipments and inventory.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Created and managed budgets related to logistics and transportation.
  • Strategized best methods and tactics for efficient storage and handling of materials.
  • Negotiated contracts to secure favorable rates and terms.

Education

MBA - Business Management,Organizational Leadership

Guglielmo Marconi University
Italy
02.2024 - 02.2024

Honors Degree - Legal Studies

A-Politécnica University
Maputo, Mozambique
12.2021 - 12.2021

Skills

Risk Management

undefined

Certification

[Chartered Management Institute Membership

Timeline

MBA - Business Management,Organizational Leadership

Guglielmo Marconi University
02.2024 - 02.2024

[Chartered Management Institute Membership

08-2023

Senior Operations and Compliance Officer

IDE Mozambique
07.2022 - Current

Honors Degree - Legal Studies

A-Politécnica University
12.2021 - 12.2021

Office and Procurement Manager

SKM Engineering Lda
03.2021 - 06.2022

[Supply Chain Management] Certification

08-2020

Senior Procurement Officer

Creative Associates International, Inc.
10.2018 - 12.2020

Senior Procurement Officer

ADPP Mozambique
12.2016 - 09.2018

Project Administrative

World Bank
04.2013 - 11.2015

Administrative Assistant

Joint Aid Management "For Afrika"
09.2011 - 03.2013

Workshop Coordinator

European Union
11.2010 - 03.2011

Executive Secretary and Logistics Officer

Oxfam GB
04.2008 - 11.2009

[Logistics Education], [Oxfam GB] Training

05-2007

Project Administrator and Logistician

Intermon Oxfam
03.2007 - 10.2007

Similar Profiles

CREATE PROFILE
Serafina MeigosSenior Operations And Compliance Officer