SALVADOR JOÃO TOVELA
Retail Operations & Sales Manager
Gaza
Summary
Experienced Retail Operations & sales Manager with +5 years of proven experience leading multi-site retail operations, procurement, and commercial strategy in Mozambique. Currently managing 3 retail units across 2 districts (Manjacaze and Chibuto) with a combined annual revenue of 100M MZN and a team of 24 staff. Proven track record in inventory optimization, financial performance management, supplier negotiation, and people leadership. Proficient in SAP MM, Power BI, and Excel. HSE certified and fully authorized to work in Mozambique.
Overview
5
5
years of professional experience
5
5
Certification
Work History
Retail Operations & Sales Manager
Calcados Tovela
Gaza
02.2025 - Current
- Lead commercial and operational performance across 3 retail units in 2 districts (Manjacaze and Chibuto), generating combined annual revenue of 100M MZN
- Manage, coach, and develop a team of 24 staff across all locations, ensuring accountability and performance standards
- Drove +20% revenue growth through commercial strategy, merchandising, and pricing optimisation
- Achieved a single-day sales record of 500,000 MZN for 3 consecutive days during the festive season, surpassing the previous record by 43%
- Oversee stock replenishment, product availability, and inventory accuracy across all units
- Monitor competitor activity, local market pricing, and customer trends to support commercial decisions
- Enforce company policies, operational discipline, and compliance standards including HSE requirements
- Conduct regular store visits and performance reviews to ensure operational consistency across locations
- Analyse operational data using ERP synson and Excel to improve efficiency and profitability
Assistant Buyer
Calcados Tovela
Maputo
02.2021 - 02.2025
- Managed annual procurement operations of 60M MZN with local and international suppliers, ensuring cost optimisation and supply reliability
- Negotiated with local and international suppliers to improve pricing conditions and support business profitability
- Reduced stock-outs by 20% and improved inventory turnover by 15% within 12 months through demand forecasting and supply planning
- Reduced stock discrepancies by 30% through inventory control improvements
- Improved procurement accuracy by 25% through purchasing and forecasting report development
- Introduced new product lines that increased seasonal sales revenue by 18%
- Conducted market analysis and product evaluation to support new product introduction and commercial growth
- Collaborated with sales and operations teams to align procurement with customer demand and business objectives
Education
Chemical Engineering - undefined
Eduardo Mondlane University
01.2024
Skills
- Multi-site retail management
- Revenue growth & P&L oversight
- Stock & cash control
- Inventory management & forecasting
- Pricing strategy & margin optimisation
- Store audits & compliance
- Team leadership & people development
- Procurement & supplier negotiation
- SAP MM
- Microsoft Excel
- Market & competitor analysis
- Business reporting & data analysis
- HSE compliance
Certification
- Retail Management Certification, Alison, 2026
- Health, Safety and Environment (HSE), Field Ready, 2025
- Soft Skills Certification, Field Ready, 2025
- SAP Logistics and Maintenance, UNISTRA Academy, 2025
- Logistics Management Certification, Keylon Consultores, 2024
Accomplishments
- Broke company single-day sales record by 43%, achieving 500,000 MZN/day for 3 consecutive days during the festive season (previous record: 350,000 MZN)
- Drove +20% revenue growth across 3 retail units since assuming management role
- Reduced stock-outs by 20% and improved inventory turnover by 15% within 12 months through demand forecasting and supply planning
- Managed annual procurement of 60M MZN with local and international suppliers, achieving cost optimization and improved pricing conditions
- Reduced stock discrepancies by 30% through implementation of inventory control improvements
- Improved procurement accuracy by 25% through purchasing and forecasting reports
- Introduced new product lines that increased seasonal sales revenue by 18%
Skills
Multi-site retail management, Revenue growth & P&L oversight, Stock & cash control, Inventory management & forecasting, Pricing strategy & margin optimisation, Store audits & compliance, Team leadership & people development, Procurement & supplier negotiation, SAP MM & Microsoft Excel, Market & competitor analysis, Business reporting & data analysis, HSE compliance (certified)
Personal Information
Visa Status: Fully authorized to work in Mozambique
Timeline
Retail Operations & Sales Manager
Calcados Tovela
02.2025 - Current
Assistant Buyer
Calcados Tovela
02.2021 - 02.2025
Chemical Engineering - undefined
Eduardo Mondlane University