Rute Simango
Inhambane
Summary
Adept at enhancing guest experiences and fostering positive environments, I significantly boosted customer loyalty at Kisawa Sanctuary through exceptional service and effective complaint handling. Skilled in team supervision and maintaining high standards of cleanliness, my approach combines meticulous attention to detail with adaptability, ensuring both guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Butler
Kisawa Sanctuary
10.2024 - Current
- Oversaw all aspects of services in residence assigned toincluding restocking amenities
- Provided comprehensive resort tours ensuring guest experience with professionalism
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Helped clients to maintain independence and quality of life.
Waitress Supervisor
Kisawa Sanctuary
10.2021 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Monitored dining area to ensure all guests received attentive service without delays.
- Boosted customer satisfaction with quick and accurate order processing.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
Masinga Professional School
Mozambique, Mozambique11-2016
Skills
- Complaint handling
- Team supervision
- Food and beverage service
- Discretion and confidentiality
- Guest relations
- Greeting and seating guests
- Table setting
- Opening and closing procedures
- Fine dining service
- Service arrangement
- Guest needs anticipation
- Housekeeping services management
- Work area inspection
- Personalized service
- Managing time
- Local activities recommendation
- Customer service
- Valid Driver's license
- Travel administration
- Time management
- Attention to detail
- Active listening
- Adaptability and flexibility
- Heavy lifting
Languages
Portuguese
Full Professional
English
Professional Working
Spanish
Elementary
Timeline
Butler
Kisawa Sanctuary
10.2024 - Current
Waitress Supervisor
Kisawa Sanctuary
10.2021 - Current
High School Diploma -
Masinga Professional School
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