RAJAT RAKSHIT
Tete
Summary
Administrative professional with experience in managing office operations, coordinating schedules, and overseeing administrative staff. Adept at streamlining processes, ensuring compliance, and maintaining high standards of organisational efficiency. Strong communication skills and ability to handle multiple tasks simultaneously.
Overview
29
29
years of professional experience
Work History
Warehouse and Administration Manager
GTD
Tete
06.2025 - Current
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
- Partnered with senior operations leadership on budgetary and financial management decisions.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Handled customer and employee finance queries, complaints and concerns, resolving with balanced solutions.
- Analysed account performance data, identifying trends and implementing actions to drive growth.
- Identified prospective customers and evaluated market potential.
- Controlled expenditure, oversaw recordkeeping and monitored compliance with standards.
- Improved organisation's financial health and operation viability.
- Monitored debtors and creditors accounts, implementing measures to improve cash flow and reduce bad debt.
Operational Manager
Hotel Amirana
Chimoio
03.2024 - 05.2025
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to reach budget goals.
- Built successful business culture focused on performance optimisation and goal attainment.
- Selected and mentored senior staff, creating successful leadership team.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Analysed market trends and adjusted business strategies to capitalise on new opportunities for growth.
- Oversaw day-to-day functioning of operation.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Streamlined inventory management processes, reducing waste and optimising stock levels for operational efficiency.
- Tracked organizational performance against objectives and revamped strategies to better meet targets.
- Set ambitious expectations for operations and established pathways to accomplishing goals.
- Negotiated contracts with suppliers, securing favourable terms that resulted in a 20% reduction in supply costs.
- Developed and implemented strategic plans that increased company revenue by 35% within two years.
- Authorised use of teams and materials for specific departments and projects.
- Enhanced customer service standards, leading to a 30% improvement in client retention and satisfaction scores.
- Advised senior management on facilities needs and delivered ongoing operational support.
General Manager
Hotel Zambeze
Tete
02.2011 - 02.2024
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to reach budget goals.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Oversaw day-to-day functioning of operation.
- Streamlined inventory management processes, reducing waste and optimising stock levels for operational efficiency.
- Cultivated strong relationships with stakeholders, including investors, partners, and regulatory bodies.
- Analysed and determined courses of action to align operations and revenue performance with organisational goals.
- Enhanced customer satisfaction ratings by 40% through the introduction of comprehensive service improvement programmes.
General Manager
Cogef Multi Negocios, LDA
Nova Mambone
02.2008 - 02.2011
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Built successful business culture focused on performance optimisation and goal attainment.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Kept organisation in compliance with regulations and internal requirements.
- Negotiated and managed high-value contracts, ensuring optimal service provision and cost-efficiency.
General Manager
Motel Garuso
Chimoio
02.2006 - 02.2008
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to reach budget goals.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Oversaw day-to-day functioning of operation.
- Streamlined inventory management processes, reducing waste and optimising stock levels for operational efficiency.
- Cultivated strong relationships with stakeholders, including investors, partners, and regulatory bodies.
- Analysed and determined courses of action to align operations and revenue performance with organisational goals.
- Enhanced customer satisfaction ratings by 40% through the introduction of comprehensive service improvement programmes.
General Manager
Hotel Tofo Mar
Inhambane
02.2004 - 02.2006
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Controlled expenses and allocated financial resources to reach budget goals.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Oversaw day-to-day functioning of operation.
- Streamlined inventory management processes, reducing waste and optimising stock levels for operational efficiency.
- Cultivated strong relationships with stakeholders, including investors, partners, and regulatory bodies.
- Analysed and determined courses of action to align operations and revenue performance with organisational goals.
- Enhanced customer satisfaction ratings by 40% through the introduction of comprehensive service improvement programmes.
Executive Housekeeper
Hotel Mozambique
Beira
02.2002 - 02.2004
- Conducted regular inspections of guest rooms and public areas to uphold quality and hygiene standards.
- Provided comprehensive training to new employees on proper cleaning techniques and the use of cleaning equipment.
- Managed team of housekeepers, delegating tasks and overseeing daily operations to maintain high standards of cleanliness.
- Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
- Briefed housekeepers on daily duties, maintaining smooth team operations.
- Reported maintenance issues to management, minimising potential safety risks.
- Supervised and supported all new personnel to maximise quality of service and performance.
- Examined rooms, lounge areas and stairways to determine cleaning requirements and maintain safe and aesthetically appealing appearance and standards.
- Trained and guided housekeepers to use brooms, mops and disinfectant products, performing proper cleaning and maintenance tasks.
- Analysed guest feedback to identify areas for improvement, implementing changes to boost satisfaction scores.
- Managed inventory of cleaning supplies and equipment, placing orders before depletion to avoid workflow disruption.
- Collaborated with front desk teams to respond promptly to all guest requests.
- Organised shifts to manage schedule of housekeepers, achieve consistency and fairness and manage smooth operations.
- Enhanced room preparation process for VIP guests, tailoring amenities to individual preferences for superior service.
- Conducted thorough inspections of guest rooms and public areas to guarantee adherence to hygiene standards.
- Responded promptly to guest complaints related to housekeeping, resolving issues swiftly to maintain satisfaction.
Housekeeping Supervisor
The Orchid
Mumbai
01.1998 - 01.2001
- Briefed housekeepers on daily duties, maintaining smooth team operations.
- Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
- Reported maintenance issues to management, minimising potential safety risks.
- Examined rooms, lounge areas and stairways to determine cleaning requirements and maintain safe and aesthetically appealing appearance and standards.
- Managed inventory of cleaning supplies and equipment, placing orders before depletion to avoid workflow disruption.
- Responded to queries and resolved issues to maintain smooth communications and professional track record.
- Facilitated communication between housekeeping and front desk staff to enhance guest experience.
- Compiled reports on housekeeping activities, presenting findings to management in weekly meetings.
- Submitted repair requests to maintenance teams for prompt remedy.
- Conducted thorough inspections of guest rooms and public areas to guarantee adherence to hygiene standards.
Housekeeping Supervisor
The Retreat
Mumbai
01.1997 - 01.1998
- Briefed housekeepers on daily duties, maintaining smooth team operations.
- Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
- Reported maintenance issues to management, minimising potential safety risks.
- Examined rooms, lounge areas and stairways to determine cleaning requirements and maintain safe and aesthetically appealing appearance and standards.
- Managed inventory of cleaning supplies and equipment, placing orders before depletion to avoid workflow disruption.
- Responded to queries and resolved issues to maintain smooth communications and professional track record.
- Facilitated communication between housekeeping and front desk staff to enhance guest experience.
- Compiled reports on housekeeping activities, presenting findings to management in weekly meetings.
- Submitted repair requests to maintenance teams for prompt remedy.
- Conducted thorough inspections of guest rooms and public areas to guarantee adherence to hygiene standards.
Education
Diploma of Higher Education - HOTEL MANAGEMENT
I.I.H.M
Kolkata01.1997
Diploma of Higher Education - INTERIOR DESIGN
AUXILIER SCHOOL OF INTERIOR DESIGN
Chennai01.1995
Bachelor of Science - BOTANY ( HONS )
SAMBALPUR UNIVERSITY
Rourkela01.1994
PREDEGREE IN SCIENCE -
ISPAT COLLEGE
Rourkela01.1990
A-Levels - SCHOOLING
S.T PAULS SCHOOL
Rourkela01.1988
Skills
- Client relationship management
- Financial reporting
- Market analysis
- Leadership development
- Customer service
- Leadership skills
- Staff management
- Time-management
- Decision making
- Team Leadership
- Multitasking efficiency
- Effective communication
Languages
English
Proficient (C2)
C2
Portuguese
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Warehouse and Administration Manager
GTD
06.2025 - Current
Operational Manager
Hotel Amirana
03.2024 - 05.2025
General Manager
Hotel Zambeze
02.2011 - 02.2024
General Manager
Cogef Multi Negocios, LDA
02.2008 - 02.2011
General Manager
Motel Garuso
02.2006 - 02.2008
General Manager
Hotel Tofo Mar
02.2004 - 02.2006
Executive Housekeeper
Hotel Mozambique
02.2002 - 02.2004
Housekeeping Supervisor
The Orchid
01.1998 - 01.2001
Housekeeping Supervisor
The Retreat
01.1997 - 01.1998
Diploma of Higher Education - HOTEL MANAGEMENT
I.I.H.M
Diploma of Higher Education - INTERIOR DESIGN
AUXILIER SCHOOL OF INTERIOR DESIGN
Bachelor of Science - BOTANY ( HONS )
SAMBALPUR UNIVERSITY
PREDEGREE IN SCIENCE -
ISPAT COLLEGE
A-Levels - SCHOOLING
S.T PAULS SCHOOL