SYPRO
Rafael Cumbe
Operations Supervisor
Maputo
Summary
Excelled in staff supervision and customer relations, reducing employee turnover and stock discrepancies significantly. Skilled in utilizing operational insights to foster a positive work environment and maintain high inventory accuracy, demonstrating a results-driven approach with a blend of hard and soft skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Operations Supervisor
Heineken Moçambique
09.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Warehouse Supervisor
Cervejas De Moçambique
08.2019 - 04.2023
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
Inventory Clerk
Cervejas De Moçambique
08.2017 - 08.2019
- Completed physical inventory counts each month.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing shipments.
- Maintained inventory count, tracked usage, and documented variances.
Stock Controller
Cervejas De Moçambique
08.2014 - 08.2017
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
Education
No Degree - Engineering Mechanics
ISUTC - Instituto Superior De Transportes E Comuni
Mozambique, Mozambique 04.2001 -
High School Diploma -
Instituto De Formação Bancária De Moçambique
Mozambique, Mozambique 04.2001 -
High School Diploma -
Escola Secundária Jozina Machel
Mozambique, Mozambique 04.2001 -
Skills
- Operations Management
- Customer Relations
- Performance monitoring
- Staff Supervision
Software
FLOWCENTRIC
WNS
Certification
Timeline
Operations Supervisor
Heineken Moçambique
09.2023 - Current
Warehouse Supervisor
Cervejas De Moçambique
08.2019 - 04.2023
Inventory Clerk
Cervejas De Moçambique
08.2017 - 08.2019
Stock Controller
Cervejas De Moçambique
08.2014 - 08.2017
No Degree - Engineering Mechanics
ISUTC - Instituto Superior De Transportes E Comuni
04.2001 -
High School Diploma -
Instituto De Formação Bancária De Moçambique
04.2001 -
High School Diploma -
Escola Secundária Jozina Machel
04.2001 -
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