Summary
Overview
Work History
Education
Skills
Read books, cook, listen good music, travel
Work Availability
Timeline
Paula Dengo

Paula Dengo

Psicologa Organizacional
Maputo
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Maputo, Mozambique Dedicated and innovative professional with successful experience within Human Resource & Administration for UN agencies, NGO’s, small medium and large-scale organizations. Excellent communicator and pragmatic problem-solver with robust approaches to developing high-performing, diverse workforces. Results-driven leader, ready to utilize in- depth all gained expertise to strengthen teams, with experience in conduct research and process information with strong analytical skills, initiate positive change, and drive business development. Understanding of legal implications and ability to provide senior level advice and guidance to senior level decision-makers. Outstanding technical and programmatic skills. Capacity to coordinate and report and recommend to messages for different target audiences. Effective working relations with multidisciplinary and multicultural teams. Able to perform during the emergency and regular phases. Proficient in English and Portuguese. Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs. Well-qualified HR professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Talented HR Manager with 8 years planning and coordinating Human Resources department operations and programs. Versatile professional with background managing areas such as company policy development, benefits, hiring procedures. Proudly maximized employee retention through first-class training and compensation management. Results-driven HR & Administration Management offering 10 + years in achieving positive human resources results for private companies, NGOs and UN agencies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in oil& gas industry compliance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across oil& gas company environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.

Overview

18
18
years of professional experience
1
1
Language

Work History

HR Manager

Mariee Eventos
Maputo
01.2022 - Current
  • Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement managing 4 surveys per year.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Managed employee disputes by employing conflict resolution techniques.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.

Human Resources Officer

World Food Program, WFP, Provinces
11.2019 - 11.2021
  • Talent Acquisition
  • Delivered quality assistance to employees and management teams to resolve HR queries and maintain consistency of
  • HR services in line with organization standards during emergency (after cyclone Idai and Kenneth), and regular phases
  • Facilitated training sessions to support staff development and expand knowledge of HR systems
  • Collaborate with cross-functional teams to ensure efficiency of contract negotiations, payroll review, entitlements including employee engagements and well-being
  • Maintained accurate HR databases on recruitment, screening candidates, conduct of panel meeting and elaborated interview notes of record for approval
  • Monitored performance through PACE, training requirements, and contractual obligations, and benefits packages
  • On boarded new staff to ensure understanding of organization policies and procedures
  • Monitored HR-related deadlines, escalated issues to senior management teams, and delivered administrative support in preparation of documentation, contracts, and reports
  • Collaborated with skilled team in overall Administration office and ensure implementation of range of services, including facilities, vehicles management, procurement of goods, MPO creation for field, NFI requester, production of reports and standard documents
  • Developed and collated process including dissemination to enable decision-making
  • Page 2 | 4 effective, and efficient use of resources
  • Collaborate with cross-functional units in implementation of activities including continued strengthening of SO (Sub office) in line with (CSP) 2017-2021 and national development priorities
  • Provided guidance in elaboration of annual HR Plan including manpower planning related to staffing head account and country office structure design
  • Delivered effective on boarding, induction program and staff orientation and safety new comer’s;
  • Ensured use of HR system for key functions such as probation period, performance, leave and timesheet
  • Key Achievements:
  • Collaborate with high-performing team to ensure success of humanitarian efforts;
  • Oversaw administrative duties to ensure maintenance and safeguarding of records;
  • Contribute to provision of safe comfortable working environment;
  • Spearheaded continuous employee development through coaching colleagues of same unit;
  • Participated in development of People Policy to define strategic direction of WFP future workforce.

Human Resources & Administration Manager

Engen, Maputo
06.2014 - 08.2018
  • Headed human resources (HR) operations for leading Petroleum Company with focus on optimizing performance to enable business development
  • Established performance contracts, talent management documents, and operational policies
  • Led creation of HR affiliate strategies, monitored success of strategies in action, and ensured effective post- implementation change management
  • Facilitated interviews with potential candidates to ensure successful recruitment processes
  • Implemented employee retention strategies, negotiated benefits & compensation packages, and introduced medical aid & life insurance coverage for all employees and their dependents
  • Collaborated with SMEs to ensure HR functions aligned with business needs
  • Coordinated all administrative functions including procuring office supplies, maintaining accurate records & reports, approving invoices in system (SAP), responding to queries, and implementing organizational process improvements
  • Key Achievements:
  • Spearheaded continuous employee development through introduction of individual development plan (IDP) and creating work culture of learning & improvement
  • Developed personal understanding of organizational culture and its effect on company success for over a 300 employees
  • Track audit reports supporting General Manager in follow up and implementation of any audit recommendations
  • Collaborated in good client orientation and business partnering process.

Human Resources & Administrative Officer

UN Habitat Mozambique
07.2012 - 06.2014
  • Collaborated with HR Manager to identify HR strategies and ensure implementation of procedures companywide
  • Evaluated HR-related problems and ensured compliance with legislative and organizational policies
  • Oversaw recruitment processes by conducting interviews, job profiling, and resume evaluations
  • Headed performance reviews, chaired talent management meetings, and continuously identified opportunities for process improvements
  • Determined annual forecasts, developed budget plans, and tracked monthly CAPEX/OPEX spend
  • Compiled reports on budgeting variances, authorized expenditure requests, and introduced cost control processes
  • Key Achievement:
  • Expanded personal knowledge of financial roles, reading reports, and reports analysis.

Human Resources Associate

United Nations Development Program (UNDP) Mozambique
08.2010 - 06.2012
  • Defined strategic direction of HR processes for individual contract (IC) management team
  • Identified key deliverables of assignment, established terms of reference (TOR), and prepared over 10 IC contracts per month
  • Conducted interviews to recruit project employees, managing over 30 candidates per month, negotiated contracts, and developed benefits & compensation packages
  • Controlled IC payments, implemented SOP, and headed performance management
  • Key Achievement:
  • Acted as member of HIV/AIDS UN agencies committee and managed to disseminate information and support people living with it, resulting in earning award for approach in supporting committee efforts.

Human Resources Analyst

Vale Moçambique
01.2008 - 07.2010
  • Collaborated with skilled teams to develop robust HR strategies to enable workforce growth and business development
  • Defined key deliverables, performance metrics, and change management strategies
  • Created clear lines of communication between HR, management, and employees to ensure effective collaboration
  • Implemented appraisal system to enable performance reviews
  • Introduced reward system to encourage individual growth and productivity
  • Facilitated training sessions to advance employee capabilities and HR management processes
  • Key Achievement:
  • Oversaw development of social inclusion policy with focus on diversity and equality including a wellness and well-being programme management.

Administrator

Link – NGOs Forum
01.2006 - 01.2007
  • Provided guidance and technical support to Program Staff, and as umbrella to other NGOs and partners on partnership, FLA management, CP invoicing and other related issues;
  • Assisted Head of Program Unit to develop SOPs, training materials and guidance notes related to partnerships and FLAs, including any other thematic areas, as necessary;
  • Acted as escalation point for complex query resolution for Heads of other ONGs and Activity partners, overcoming bottlenecks in business process flows and enabling effective and timely implementation of program activities;
  • Assisted in formulating, reviewing and adjusting partnership workflow processes and monitor efficiency of finalizing partnerships from initiation to approval including providing support during annual reviews of performance of partnerships by partners and other ONGs
  • Support development of tools to track payments and funds;
  • Oversee that partnerships and beneficiary data are regularly and correctly entered and validated in organization, to ensure reconciliation are fully achieved at end-year closure.

Education

Master of Business Administration (MBA) -

Universidade Politecnica - A Politecnica, Maputo, Mozambique
02.2007 - 11.2009

Bachelor Degree of Arts (Hons) - Organizational Psychology

Instituto Superior Politécnico E Universitário, Maputo, Mozambique
02.2023 - 11.2005

Training & Affiliations -

International Academy of Business Management IABFM, Maputo
01.2015 - 01.2016

Associate Member of International Academy of Business & Financial

  • Professional development completed in Finance

UNDP IPSAS Property Plant & Equipment Management -

UNDP , Maputo, Mozmbique
07.2011 - 07.2011

IPSAS Employee Benefits -

UNDP, Maputo Mozambique
07.2011 - 08.2011

UNDP IPSAS Revenue Management -

UNDP , Maputo, Mozambique
07.2011 - 07.2011

UN Program On Prevention of Harassment, Sexual Harassment, & Abuse of Authority -

UNDP, Maputo
05.2011 - 05.2011

UNDSS Training - Basic & Advanced Security -

UNDP, Maputo
05.2011 - 05.2011

Participant in “Sustainable Living – Non-violence & Human Security Policy”

Finance For Non-Financiers -

Strategimo - Global Connectios , Maputo, Mozambique
08.2015 - 08.2015

Certified International Change Manager -

International Academy of Business & Financial Mana, Maputo, Mozambique
09.2015 - 09.2015

HR Metrics & Analytics -

Nolwazi Africa Training , Maputo, Mozambique
04.2015 - 04.2016

Online Management Skill Courses -

Online Management Skill Courses, Maputo, Mozambique
04.2018 - 08.2018

First Aid Course -

CVM, Maputo, Mozambique
03.2011 - 04.2011

Fiscalidade E Normas Laborais

PriceWaterHouseECoppers , Maputo, Mozambique
04.2002 - 04.2002

Some College (No Degree) - Fundraising Skills

CL Lowveld Centre For Life Long Learning - C4L, Republic Of South Africa
01.2023 - 01.2023

Some College (No Degree) - Orientation On HIV/AIDS in The Workplace For UN

UN Cares , Maputo, Mozambique
08.2010 - 08.2010

Expense Management

UNDP, Maputo, Mozambique
07.2011 - 07.2011

Skills

HR Data analytics and reports

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Read books, cook, listen good music, travel

I do belong a group called "tribo de leitores" and we pick one book per month (selected from a pile at the very beginning of the year)  to read and discuss in the group at the end of the month. I consider it a good exercise, a relevant script can be posted in the group and call the attention of the other members. I literally changed my way of living with this group, I could meet and make more friends, For those who are interested join for a morning exercises, or other activity that likes.


Regarding the cooking I do like to experiment new recipes that I found in the internet or improve the ones I know.


Since early  I do like to listen to good music and travel as well. Know new places, cultures, people and food.  

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Instituto Superior Politécnico E Universitário - Bachelor Degree of Arts (Hons), Organizational Psychology
02.2023 - 11.2005
CL Lowveld Centre For Life Long Learning - C4L - Some College (No Degree), Fundraising Skills
01.2023 - 01.2023
HR Manager - Mariee Eventos
01.2022 - Current
Human Resources Officer - World Food Program, WFP, Provinces
11.2019 - 11.2021
Online Management Skill Courses - Online Management Skill Courses,
04.2018 - 08.2018
International Academy of Business & Financial Mana - Certified International Change Manager,
09.2015 - 09.2015
Strategimo - Global Connectios - Finance For Non-Financiers,
08.2015 - 08.2015
Nolwazi Africa Training - HR Metrics & Analytics,
04.2015 - 04.2016
International Academy of Business Management IABFM - Training & Affiliations,
01.2015 - 01.2016
Human Resources & Administration Manager - Engen, Maputo
06.2014 - 08.2018
Human Resources & Administrative Officer - UN Habitat Mozambique
07.2012 - 06.2014
UNDP - UNDP IPSAS Property Plant & Equipment Management,
07.2011 - 07.2011
UNDP - IPSAS Employee Benefits,
07.2011 - 08.2011
UNDP - UNDP IPSAS Revenue Management,
07.2011 - 07.2011
UNDP - , Expense Management
07.2011 - 07.2011
UNDP - UN Program On Prevention of Harassment, Sexual Harassment, & Abuse of Authority,
05.2011 - 05.2011
UNDP - UNDSS Training - Basic & Advanced Security,
05.2011 - 05.2011
CVM - First Aid Course,
03.2011 - 04.2011
UN Cares - Some College (No Degree), Orientation On HIV/AIDS in The Workplace For UN
08.2010 - 08.2010
Human Resources Associate - United Nations Development Program (UNDP) Mozambique
08.2010 - 06.2012
Human Resources Analyst - Vale Moçambique
01.2008 - 07.2010
Universidade Politecnica - A Politecnica - Master of Business Administration (MBA),
02.2007 - 11.2009
Administrator - Link – NGOs Forum
01.2006 - 01.2007
PriceWaterHouseECoppers - , Fiscalidade E Normas Laborais
04.2002 - 04.2002
Paula DengoPsicologa Organizacional