Neeraj Kumar
Ghaziabad, Uttar Pardesh
Summary
Highly energetic hotel manager with over 23 years of experience in the hospitality industry, specializing in reputed hotels & Resorts. Skilled in team guidance, project management, and strategic goal achievement. Known for developing efficient processes and maintaining high standards. Guest-oriented professional with a strong commitment to excellence in hospitality and tourism sectors. Adept at providing valuable service to clients and tourists at reputable hotels and resorts.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Hotel General Manager
Hotel Milenio, Nampula, Mozambique, S.A.
Nampula, Mozambique
09.2012 - Current
- Company Overview: The hotel stands elegant well-furnished 121-rooms, with conference Halls, a Restaurant, a Coffee Shop, a Swimming Pool, Gymnasium Facility Also
- Looking after & managing the hotel's Financial Snapshot daily.
- Assist and guide with Events and promotions to promote and increase foot traffic.
- Maintain & guide the related department for cuisine quality, consistency & presentation as per the standard.
- Different departments report on a day-to-day basis.
- Maintaining Profit & loss records & maintaining statistical and financial records, as well as controlling expenditure.
- Handling daily smooth operation, staffing, and client relationships with all organization-related responsibilities.
- Follow the different compliances for process improvement.
- Learning and Development records time to time for all concerned departments
- Promoting and marketing the business;
- Maintaining statistical and financial records;
- Analyzing sales figures and devising marketing and revenue management strategies;
- Recruiting, training, and monitoring staff;
- Addressing problems and troubleshooting;
- Ensuring events and conferences run smoothly;
- Supervising maintenance, supplies, renovations, and furnishings;
- Dealing with contractors and suppliers;
- Ensuring security is effective;
- Carrying out inspections of property and services;
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Helping in the procurement of operating supplies and equipment & Contracting with third party vendors for essential equipment and services.
Food & Beverage Executive
Hotel Fortune Park Dj Avenue, New Delhi (A Subsidiary of ITC group Hotels) India.
New Delhi, India
06.2011 - 09.2012
- Assisting in F&B sales, Customer care, and all related areas.
- Handlings F&B sales records on a daily/monthly basis as per Fortune standards.
- For casting Company F&B sales, Budget, and Revenue Records.
- Menu planning for Buffet Lunch, Dinner, and theme cocktail party.
- Handling daily smooth operation, staffing, and client relationships with all organization-related responsibilities.
- Handling Guest relations, dealing with the guests directly for the banquet.
- Responsible for staff training sessions and daily briefing.
Residence Manager
Hotel Monte Carlo, Maputo, Mozambique, South Africa
Maputo, Mozambique
02.2010 - 04.2011
Sr. Guest Service Coordinator
Fortune Select Dasve, Lavasa, Pune, (A subsidiary of ITC WELCOM Group) India.
Pune, India
02.2009 - 01.2010
Sr. Captain
Fortune Inn Jukaso, Pune, (A subsidiary of ITC WELCOM Group) India.
Pune, India
01.2008 - 10.2008
Bar Manager
Kati Kati Africa ltd, Uganda, East Africa.
Uganda
04.2006 - 07.2007
Bar Supervisor
The Heritage Village, Manesar Gurgaon, India (Select Hotels Formally known as SITA HOLIDAY RESORTS Ltd.)
Manesar Gurgaon, India
01.2002 - 03.2006
Industrial Training
The Heritage Village, Manesar Gurgaon, India (Select Hotels Formally known as SITA HOLIDAY RESORTS Ltd.)
Manesar Gurgaon, India
12.2000 - 06.2001
Education
B.COM -
William Carey University
Shillong, Meghalaya01.2009
10+2 -
C.B.S.E. BOARD
01.1999
SSC -
C.B.S.E. BOARD
01.1997
Skills
- Strategic planning and analysis
- Operations management
- Hospitality management
- Marketing management
- Food and beverage operations
- Guest relations management
- Account administration
- Employee performance reviews
- Reservations management
- Hotel marketing
- Housekeeping oversight
- Revenue optimization
- Front desk management
Certification
- Diploma in Hotel Management from DIMS Institute of Management Studies,New Delhi -Year -1999-2001 (Grade-A)
- Bar Management Course from Institute of Bar Operations & Management, New Delhi-Operated by Sandeep Verma.(Sandy's Hospitality Pvt Ltd )
LANGUAGES
Hindi,English,Portuguse
Timeline
Hotel General Manager
Hotel Milenio, Nampula, Mozambique, S.A.
09.2012 - Current
Food & Beverage Executive
Hotel Fortune Park Dj Avenue, New Delhi (A Subsidiary of ITC group Hotels) India.
06.2011 - 09.2012
Residence Manager
Hotel Monte Carlo, Maputo, Mozambique, South Africa
02.2010 - 04.2011
Sr. Guest Service Coordinator
Fortune Select Dasve, Lavasa, Pune, (A subsidiary of ITC WELCOM Group) India.
02.2009 - 01.2010
Sr. Captain
Fortune Inn Jukaso, Pune, (A subsidiary of ITC WELCOM Group) India.
01.2008 - 10.2008
Bar Manager
Kati Kati Africa ltd, Uganda, East Africa.
04.2006 - 07.2007
Bar Supervisor
The Heritage Village, Manesar Gurgaon, India (Select Hotels Formally known as SITA HOLIDAY RESORTS Ltd.)
01.2002 - 03.2006
Industrial Training
The Heritage Village, Manesar Gurgaon, India (Select Hotels Formally known as SITA HOLIDAY RESORTS Ltd.)
12.2000 - 06.2001
B.COM -
William Carey University
10+2 -
C.B.S.E. BOARD
SSC -
C.B.S.E. BOARD
PERSONAL DETAILS
- Name as appears in passport: Neeraj Kumar
- Nationality: Indian
- Travel readiness-Visa status: Mozambique Work Permit
- Contact details: +258-842904958
- Present Address: C-146 (B), Lajpat Nagar Sahibabad, Ghaziabad, UP-201005, India
- Personal Email ids: neeraj.thakur021@gmail.com
- Time to join / relocate: Immediate
- Open for relocation: Yes
- Date of Birth: 1982-08-19
- Management Experience in Hotel, Bar & Restaurant: 23 Years
- F&B Controller Experience: 1 Year
- Type of job looking for: Temporary / Permanent
- Expected Salary: Negotiable
Disclaimer
I Hereby declared that all the above information is true to the best of my knowledge. Date Place Neeraj Kumar