JavaScryp,Java,Php, Css, Html
Mohamad Aba-Mia Abdul
IT-INFORMATION TECHNOLOGY
Maputo
Summary
Proven Human Resources Manager with a track record of resolving conflicts and enhancing employee relations at Retrosaria Fakir, Lda. Skilled in staff management and leadership development, adept at aligning HR initiatives with business goals. Demonstrated success in improving operational efficiency through strategic recruitment and training.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Human Resources Manager
Retrosaria Fakir, Lda
01.2021 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Systems Analyst
Africa Musslim Agency
07.2019 - 12.2020
- Collaborated with administrators, systems analysts, and software engineers to assist in resolving issues with software products or company software systems.
- Developed, translated, and coded software programs and applications according to specifications.
- Created programming scripts to enhance functionality and/or performance of company applications as needed.
- Designed, executed, and monitored software performance tests on new and existing programs to correct errors, identify areas for improvement, and perform general debugging.
- Conducted critical analysis of test results and provided solutions to problem areas.
- Prepared reports for management and/or team members on the status of the programming process.
- Developed and maintained user manuals and guidelines.
- Trained users to operate new or modified programs.
Help Desk Assistant
Escola Islamica Machava- Bedene
03.2017 - 06.2019
- Assisted teachers, students, and administrative staff with hardware and software issues, ensuring effective resolution of technical problems.
- Offered basic training on the use of educational systems and applications, enhancing the efficiency of technological tools.
- Addressed network connectivity and equipment configuration problems, reducing downtime.
- Documented and tracked support tickets, ensuring proper resolution and follow-up on requests.
- Worked with the IT team to implement enhancements in systems and support procedures, contributing to a more efficient technological environment.
Education
Bachelor of Science - Information Technology, Mozambique
Instituto Superior De Comunicação E Imagem
Maputo, Mozambique 03.2017 - 01.2021
Skills
Staff Management
Recruitment
Leadership Development
End-user support
Diagnostic Tools
Application support
Software development life cycle
Escalation Handling
ITIL Knowledge
Technical Troubleshooting
Software Development
Agile development methodologies
Software
MicrosoftOffice: Word, Excel, Powerpoint
MySql
Languages
Portuguese
Native language
English
Upper intermediate
B2
French
Elementary
A2
Timeline
Human Resources Manager
Retrosaria Fakir, Lda
01.2021 - Current
Systems Analyst
Africa Musslim Agency
07.2019 - 12.2020
Help Desk Assistant
Escola Islamica Machava- Bedene
03.2017 - 06.2019
Bachelor of Science - Information Technology, Mozambique
Instituto Superior De Comunicação E Imagem
03.2017 - 01.2021