Michael Sande
Maputo,MPM
Summary
Accomplished General Manager with a proven track record at Companhia do Cafe de Maputo, specializing in branding and customer retention. Expert in crafting strategic business plans and leading teams to exceed revenue goals. Skilled in quality management and adept at enhancing customer engagement through exceptional verbal communication.
Overview
22
22
years of professional experience
Work History
General Manager
Companhia do Café de Maputo
Maputo, Maputo
02.2014 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Recruited, interviewed and hired qualified staff for open positions.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Area Manager
Pep Mozambique Lda
Maputo, MPM
07.2003 - 12.2012
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- Developed service and sales strategies to improve retention and revenue.
- Supervised employees through planning, assignments, and direction.
- Reviewed financial statements, and sales or activity reports, to measure productivity or goal achievement.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
Education
High School Diploma -
Gweru Teachers Collge
Gweru01-1996
GED -
St Bernard's High School
Bulawayo11-1992
A Level - A Level
Foundation College
Bulawayo 08-1992
Skills
- Sales
- Customer retention
- Profit and loss
- Quality management
- Visionary leadership
- Team leadership
- Cost analysis and savings
- Budgeting and cost control
Languages
English
First Language
References
References available upon request.
Timeline
General Manager
Companhia do Café de Maputo
02.2014 - Current
Area Manager
Pep Mozambique Lda
07.2003 - 12.2012
High School Diploma -
Gweru Teachers Collge
GED -
St Bernard's High School
A Level - A Level
Foundation College
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