Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Michael Sande

Maputo,MPM

Summary

Accomplished General Manager with a proven track record at Companhia do Cafe de Maputo, specializing in branding and customer retention. Expert in crafting strategic business plans and leading teams to exceed revenue goals. Skilled in quality management and adept at enhancing customer engagement through exceptional verbal communication.

Overview

22
22
years of professional experience

Work History

General Manager

Companhia do Café de Maputo
Maputo, Maputo
02.2014 - Current
  • Monitored progress by establishing plans, budgets and measuring results.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Area Manager

Pep Mozambique Lda
Maputo, MPM
07.2003 - 12.2012
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
  • Developed service and sales strategies to improve retention and revenue.
  • Supervised employees through planning, assignments, and direction.
  • Reviewed financial statements, and sales or activity reports, to measure productivity or goal achievement.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.

Education

High School Diploma -

Gweru Teachers Collge
Gweru
01-1996

GED -

St Bernard's High School
Bulawayo
11-1992

A Level - A Level

Foundation College
Bulawayo
08-1992

Skills

  • Sales
  • Customer retention
  • Profit and loss
  • Quality management
  • Visionary leadership
  • Team leadership
  • Cost analysis and savings
  • Budgeting and cost control

Languages

English
First Language

References

References available upon request.

Timeline

General Manager

Companhia do Café de Maputo
02.2014 - Current

Area Manager

Pep Mozambique Lda
07.2003 - 12.2012

High School Diploma -

Gweru Teachers Collge

GED -

St Bernard's High School

A Level - A Level

Foundation College

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Michael Sande