Hi, I’m
Marlen Razaque
Maputo,MPM
Summary
Experienced civil engineer with a diverse range of knowledge and expertise in various areas. Dedicated and detail-oriented team player with exceptional organizational skills. Skilled in effectively managing multiple projects simultaneously with a high level of accuracy. Seeking an entry-level Deputy Production Director position to contribute as a hardworking and passionate professional. Committed to supporting the team in achieving company goals.
Motivating Manager and analytical problem-solver with a talent for team building, leadership, and motivation. Possesses excellent customer relations aptitude and strong relationship-building skills. Demonstrates proficiency in making independent decisions and exercising sound judgment to positively impact company success. Dedicated to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvements. Collaborative leader dedicated to fostering an engaged and empowering work culture by partnering with colleagues. Well-versed in building and maintaining relationships with a diverse range of stakeholders in dynamic and fast-paced environments.
Results-driven Procurement Officer with exceptional research abilities, sound judgment, and meticulous organizational skills. Consistently meets internal supply needs while effectively managing budgets and operational goals.
Overview
11
years of professional experience
1
Certification
Work History
Elecnor Servicios y Proyectos, S.A.
Deputy Production Director
01.2023 - Current
Job overview
- Plan, organize, and supervise the activities of the construction site according to established quality specifications and standards to ensure the achievement of project and company objectives.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Ensure the fulfillment of production targets within the established standards of quality, cost, and schedule.
- Supervise the development of the annual production goals plan to optimize available production resources.
- Oversee the preparation of activity schedules to ensure the best allocation of labor, equipment, and materials.
- Control project general expenses to contribute to cost reduction, analyze and evaluate economic aspects related to labor and material consumption to identify opportunities or alternatives for cost reduction.
- Analyze and approve budgets and subcontracting proposals.
- Develop procedures and establish guidelines.
- Control and monitor the overall project budget.
Elecnor Servicios y Proyectos, S.A.
Procurement Manager
06.2021 - 12.2022
Job overview
- Coordinated and supervised procurement activities for goods and services in the national and international market, adhering to engineering standards and regulations.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Executed procurement activities in line with approved procurement plans for ongoing projects.
- Monitored the implementation of procurement plans to fulfill project needs within budgetary limits.
- Prepared and updated procurement plans based on project requirements and dynamics.
- Supported inventory management, ensuring accurate documentation, inventory lists, physical inventory checks, and preparation of inventory reports.
- Maintained well-organized electronic and physical files and databases of all acquired goods and services contracts, ensuring compliance with government procurement laws.
- Reviewed proposal evaluation reports for consistency and accuracy.
- Facilitated timely payment to selected providers after completion, contract review, performance evaluation, and adherence to contractual commitments.
- Conducted supervision visits to project sites at the provincial level, identifying implementation constraints and recommending necessary improvements.
- Assisted in enhancing the organization, workflow, and decision-making processes related to procurement activities and projects.
- Verified the conformity of received goods and services with contract or order specifications and prepared quarterly activity reports.
- Managed the warehouse of materials and consumables, ensuring up-to-date inventory records and audit readiness.
- Familiarized suppliers with mechanisms for VAT exemption for funded projects and proposed relevant processes.
- Oversaw the logistics system for transportation of acquired goods to the final destination.
- Controlled and managed imported cargoes.
- Conducted regular site visits to supervise and monitor work progress.
- Prepared production reports for projects and managed project billing processes.
Incomati Engineering and Services Ltd.
Work Director
08.2019 - 05.2021
Job overview
- Directing and managing construction projects.
- Controlling and preparing cost estimates for the project.
- Received and answered correspondence and other communication from board.
- Developed membership and stakeholder confidence to add value to membership program.
- Preparing and managing reports, activity schedules, and financial reports.
- Preparation, control, and management of budget and measurement.
- Ensuring safety, hygiene, and quality control at work.
- Team and equipment management.
- Controlling and preparing quantity surveys and respective technical specifications.
- Controlling and managing subcontracting.
- Procurement of materials and supplies for the construction projects.
- Planning, coordinating, and analyzing pre-conceived projects.
- Site supervision and guidance for corrective measures.
Remane Engineer and Services
Coordinator and Project Manager
06.2017 - 06.2019
Job overview
- Coordinated and managed teams working on construction sites.
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Administered and controlled the financial aspects of construction projects.
- Oversaw and managed subcontractors.
- Communicated with inspectors and project owners.
- Prepared and coordinated production activities on construction sites.
- Managed and monitored construction contracts.
- Controlled and prepared quantity schedules and specifications.
- Proactively disseminated project information to stakeholders.
- Ensured quality control of executed works.
TVCABO
Customer Service Operator
02.2014 - 12.2016
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using the call center's CRM database.
- Provided customer service and resolved inquiries from TVCABO customers.
- Made phone calls for technical support, consultations, and sales of TVCABO products according to defined scripts.
- Recorded customer-reported issues using SAP-CRM.
- Scheduled new subscriptions.
- Clarified customer doubts regarding TVCABO billing.
- Managed electronic correspondence, including clarifications, issuing and sending of invoices, receipts, and billing forecasts, analysis of current accounts, and service reconnection's, among others.
ROFAM-Transport & Tourism
Administrative Assistant
01.2012 - 12.2013
Job overview
- Provided comprehensive administrative support to executives and teams, managing calendars, scheduling meetings, and making travel arrangements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared and edited correspondence, reports, presentations, and other documents.
- Maintained and organized electronic and physical files, ensuring easy access and retrieval of information.
- Managed office supplies and inventory, coordinating orders and restocking as needed.
- Assisted in the coordination and execution of company events and meetings.
- Executed record filing system to improve document organization and management.
- Handled incoming and outgoing communications, including phone calls, emails, and mail, ensuring timely and accurate responses.
- Managed confidential and sensitive information with the utmost professionalism and discretion.
- Conducted research and gathered information to support decision-making processes.
- Provided exceptional customer service to internal and external stakeholders, addressing inquiries and resolving issues promptly and effectively.
- Collaborated with cross-functional teams, fostering effective communication and cooperation.
Education
Polytechnic University, Maputo, Moçambique
Bachelor of Degree from Civil Engineering
10.2020
Communication Academy, Maputo, Mozambique
No Degree from Measurement And Cost Estimation in Civil Construct
10.2017
Skills
- Production Supervision
- Customer Care
- Company Inventory Oversight
- Teller Training
- Executive Calendars
- Administrative and Office Support
- Invoice Preparation and Processing
- Productivity Management
- Researching Merchandise
Certification
- Advanced Excel, ABOVE;
- Construction Diagnostics and Pathologies, Maria Mendonça;
- Advanced English, British Council.
Languages
Portuguese
Native language
English
Intermediate
B1
Spanish
Intermediate
B1
Timeline
Deputy Production Director
Elecnor Servicios y Proyectos, S.A.
01.2023 - Current
Procurement Manager
Elecnor Servicios y Proyectos, S.A.
06.2021 - 12.2022
Work Director
Incomati Engineering and Services Ltd.
08.2019 - 05.2021
Coordinator and Project Manager
Remane Engineer and Services
06.2017 - 06.2019
Customer Service Operator
TVCABO
02.2014 - 12.2016
Administrative Assistant
ROFAM-Transport & Tourism
01.2012 - 12.2013
Polytechnic University
Bachelor of Degree from Civil Engineering
Communication Academy
No Degree from Measurement And Cost Estimation in Civil Construct
- Advanced Excel, ABOVE;
- Construction Diagnostics and Pathologies, Maria Mendonça;
- Advanced English, British Council.
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