Languages
Summary
Work History
Education
Skills
Certification
Personal Information
Overview
Generic

Marco Paulo Samuel De Oliveira

Maputo

Languages

Português
Proficient
C2
Inglês
Advanced
C1
Francês
Advanced
C1

Summary

Adept IT Technician and Operations Controller with a proven track record at Gigawatt Moçambique, SA, enhancing operational efficiency and IT infrastructure. Excelled in document management and technical support, streamlining processes and improving system reliability. Demonstrates strong analytical skills and a commitment to quality management, significantly boosting productivity and operational excellence.

Work History

IT Technician

Gigawatt Moçambique, SA
01.2023 - Current
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and cameras.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.

Operations Controller

Gigawatt Moçambique, SA
01.2023 - Current
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Facilitated interdepartmental collaboration projects through regular meetings, status updates, and shared documentation platforms.
  • Created custom reports and visualizations to support decision-making processes.
  • Assessed operational performance to identify areas for improvement.
  • Analyzed trend data to forecast operational needs and plan next course of action.
  • Created and managed operational databases to store and track data and maintain accurate information.
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Generated standard and custom reports to provide insights into business performance.

Document Controller

Gigawatt Moçambique, SA
01.2023 - Current
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
  • Provided support for document controls and worked with contract documents.
  • Managed the secure storage and retrieval of sensitive documents, safeguarding vital company information from unauthorized access.
  • Assisted in preparing for external audits by maintaining thorough documentation records, leading to successful audit outcomes with minimal findings.
  • Trained new employees on document control procedures, fostering a culture of quality assurance across the organization.
  • Worked with internal staff to process documents and sent for closing.
  • Established, improved and reinforced document management systems to handle current and expected requirements.
  • Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Safeguarded sensitive information through stringent adherence to company confidentiality policies and procedures.
  • Transmitted documents, organized revisions and tracked changes.

Professional Internship

Gigawatt Moçambique, SA
05.2022 - 12.2022
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

IT Technician

Ano Service
01.2022 - 05.2022
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Monitored systems in operation and quickly troubleshot errors.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.

Education

Master’s Degree in Industrial Electronics - Electrical Engineering

University Mouloud Mammeri Tizi-Ouzou
Algeria
01.2020

Bachelor’s degree in Electrical Engineering - Electrical Engineering

University Saad Dahlab Blida 1,
Algeria
01.2018

Skills

  • Desktop Technical Support
  • Quality Management
  • Technical Support
  • Software configuration
  • Application installations
  • IT Asset Management
  • Document Management
  • Document organization
  • Records Management
  • Data Visualization and Presentations
  • Data Analysis
  • Excel Functions

Certification

MS Excel 2019 Data Analysis - Level 2, Impactful - 27-28 February 2024

  • MS Excel 2019 Advanced Formulas - Level 3, Impactful - 29 Feb - 1 March 2024
  • 2016 - Excel Programming in Visual Basic, Impactful - 11-15 March 2024
  • Power BI Level - 1, Impactful - 18 March 2024
  • Train The Trainer, Flowgroup - 2023
  • First Aid, Bureau Veritas - 2023
  • Firefighting, Bureau Veritas - 2023
  • Regulations for Medium/High Voltage Systems, Devoltage Training Centre - 24th August 2023 - 24th August 2026

Personal Information

  • Date of Birth: 10/21/1996
  • Nationality: Mozambican
  • Marital Status: Single

Overview

2
2
years of professional experience
1
1
Certificate

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Marco Paulo Samuel De Oliveira