Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MAhomed Capatia

Barcelona

Summary

Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

29
29
years of professional experience

Work History

Assistant Manager

Hard Rock Cafe
11.2015 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Assistant Manager

Hard Rock Cafe
11.2012 - 12.2023
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

General Manager of Operations

Hard Rock Cafe
02.1995 - 01.2012
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Education

High School Diploma -

Indian High School
Diu
01-1996

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development

Languages

English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)

Timeline

Assistant Manager

Hard Rock Cafe
11.2015 - 12.2023

Assistant Manager

Hard Rock Cafe
11.2012 - 12.2023

General Manager of Operations

Hard Rock Cafe
02.1995 - 01.2012

High School Diploma -

Indian High School

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