Ludmila Mucavele
Maputo
Summary
I'm a Computer Science and Engineering Graduate with skills in SQL, Python and Java. I'm working as Customer Value Management Graduate at Vodacom. I did Internship in South32's Mozal company, in the IT department. I also worked as a Help Desk Support for a university software system, offering assistance to the development team and end-users. I possess strong problem-solving skills. I have experience in monitoring the Database discipline and I've worked as a Learning facilitator for recently deployed systems. I've also completed a Data Analysis Nanodegree, showcasing my data analysis and visualization abilities. With certifications in Data Analysis and AI Programming with Python and Machine Learning, I'm well versed in Statistical Analysis and AI/Machine Learning. My project works reflects my skills in Data Analysis and Visualization, and Machine learning. I'm eager to further my experience in the data field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Graduate: Customer Value Management
Vodacom Moçambique
Maputo
10.2024 - Current
- Managed customer lifecycle journey for new subscribers across the network
- Designed and configured outbound campaigns targeting various customer segments
- Created, automated, and analyzed reports to drive data-backed decisions
Learning Facilitator
PRIME 360
Matola
07.2024 - 10.2024
Information Technology Intern
MOZAL, S.A.
Matola
03.2024 - 06.2024
- Conducted audits to ensure accurate tracking and delivery of IT assets to assigned end-users.
- Developed user-friendly tools using Microsoft Power Automate, Power Apps and Lists, to streamline processes.
- Analyzed service desk report to identify trends and insights related to end-user support.
- Provided on-site support and data entry tasks.
Help Desk Support
Eduardo Mondlane University
Maputo
08.2022 - 03.2024
- Gave assistance to the software development team, realizing specific tasks.
- Gave assistance to end-users of the system being implemented in the university.
Monitoring in Database discipline
Eduardo Mondlane University
Maputo
02.2022 - 07.2023
- Gave assistance and training to students in curricular projects, laboratories and discipline topics.
Education
Licentiate degree - Computer Science and Engineering
Universidade Eduardo Mondlane
Maputo, Cidade de Maputo, Mozambique02.2025
Skills
- Data analysis
- Machine learning
- Python programming
Certification
- Data Analysis Nanodegree
- AI Programming with Python Nanodegree
- AWS Machine Learning Fundamentals
- Java Foundations Certification
Languages
- English, Professional Working
- Portuguese, Native or Bilingual
Languages
Portuguese
First Language
English
Upper Intermediate
B2
Timeline
Graduate: Customer Value Management
Vodacom Moçambique
10.2024 - Current
Learning Facilitator
PRIME 360
07.2024 - 10.2024
Information Technology Intern
MOZAL, S.A.
03.2024 - 06.2024
Help Desk Support
Eduardo Mondlane University
08.2022 - 03.2024
Monitoring in Database discipline
Eduardo Mondlane University
02.2022 - 07.2023
Licentiate degree - Computer Science and Engineering
Universidade Eduardo Mondlane