LALTHANG LIANA
DEPUTY MANAGER OPERATION
Aizawl
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in SALESFORCE POS software and customer service. Skilled at POS sales file checking with dedication to efficiency and accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Deputy Manager of Operations
Bajaj Finserv
06.2021 - Current
- Enhanced customer satisfaction by addressing issues promptly and implementing service improvements.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Agency Manager
Bharti-AXA Life Insurance
09.2020 - 05.2021
- Fostered strong relationships with community partners, participating in local events to increase brand awareness and promote the agency''s commitment to customer satisfaction.
- Managed a diverse portfolio of clients, ensuring personalized service and appropriate coverage based on individual needs.
- Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
AMAZON CRM CHAT REPRESENTATIVE
Concentrix
09.2018 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved lead conversion rates by implementing effective follow-up strategies based on customer insights gleaned from the CRM.
- Identified opportunities for process improvement by analyzing trends in customer service inquiries logged in the CRM.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Development Economics And International Development
PACHHUNGA UNIVERSITY COLLEGE
AIZAWL 04.2001 -
High School Diploma -
SYNOD HIGHER SECONDAR SCHOOL
MIZORAM 04.2001 -
Skills
Customer Engagement
undefinedTimeline
Deputy Manager of Operations
Bajaj Finserv
06.2021 - Current
Agency Manager
Bharti-AXA Life Insurance
09.2020 - 05.2021
AMAZON CRM CHAT REPRESENTATIVE
Concentrix
09.2018 - 10.2019
Bachelor of Arts - Development Economics And International Development
PACHHUNGA UNIVERSITY COLLEGE
04.2001 -
High School Diploma -
SYNOD HIGHER SECONDAR SCHOOL
04.2001 -
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