Jordao Madzovo
Security And Risk Assessment Advisor
Maputo
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
2025
2025
years of professional experience
20
20
years of post-secondary education
4
4
Languages
Work History
CLN/CDN project Coordinator
Nacala Logistic
10.2020 - 11.2024
- Responsible for 649 security members
- Plan all security activities along the railway from Nacala to Malawi border at Niassa
- Handling all police related issues for the project
- Providing security advices to the client
- Responsible for all members allocated in all different parts of the province
- Fleet management;
- Human resources management, training and hiring;
- Salary adjustments and bonus payments control
- Client management and new business opportunities
- Issuing monthly reports to the Regional Director;
- Leading the weekly MSM meeting; -
- Ensuring monthly employee training; -
- Ensuring that employees take their holidays; -
- Ensure the maintenance and inspection of weapons; -
- Ensure the inventory of Company items; -
- Ensure constant communication with the PRM Provincial Command;
- Provide risk assessment of all sites before opening the post and update according to the levels of risk; -
- Ensure the allocation of post instructions that guide security activities;
- Ensure that workplace audits are carried out
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Security Project Manager
CMC-ACE
09.2019 - 07.2020
- Responsible for all security activities
- Security management and planning
- Security duty roster
- Security advisor to the client
- Safety and Security reports
- Investigation and reports
- Access control monitoring
- Reduced security risks by effectively coordinating and overseeing multiple security initiatives simultaneously.
- Presented regular updates on project status to senior leadership, maintaining transparency and facilitating informed decisionmaking.
- Developed customized security plans for diverse industries, addressing unique challenges and vulnerabilities.
- Oversaw incident reporting processes to ensure accurate documentation and facilitate continuous improvement efforts.
Security Coordinator
G4S
03.2018 - 06.2019
- Responsible for all security activities
- Security management and planning
- Security duty roster
- Security advisor to the client
- Safety and Security reports
- Investigation and reports
- Access control monitoring
- CCTV Survailiance
- Jorney management planning and monitoring
- Developed emergency response plans, minimizing the impact of potential crises on personnel and property.
- Conducted regular inspections and audits of security systems, facilities and personnel to facilitate ongoing operational improvement.
- Evaluated employee performance within the security team regularly, offering constructive feedback and opportunities for professional growth when warranted.
- Contributed consistently to the development and improvement of company-wide security policies, upholding best practices in all aspects of work.
- Coordinated with law enforcement agencies to resolve security breaches swiftly and effectively.
Provincial Manager
G4S Secure Solutions
01.2017 - 03.2018
- Acting Security Advisor to ENI Project at Palma
- Responsible for all members allocated in all different parts of the province
- Fleet management;
- Human resources management, training and hiring;
- Salary adjustments and bonus payments control
- Client management and new business opportunities
- Issuing monthly reports to the Regional Director;
- Leading the weekly MSM meeting; -
- Ensuring monthly employee training; -
- Ensuring that employees take their holidays; -
- Ensure the maintenance and inspection of weapons; -
- Ensure the inventory of Company items; -
- Ensure constant communication with the PRM Provincial Command;
- Provide risk assessment of all sites before opening the post and update according to the levels of risk; -
- Ensure the allocation of post instructions that guide security activities;
- Ensure that workplace audits are carried out
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Vale Project Manager
CDN
08.2015 - 12.2016
- Responsible for 450 security members
- Plan all security activities along the railway from Nacala to Malawi border at Niassa
- Handling all police related issues for the project
- Providing security advices to the client
- Responsible for all members allocated in all different parts of the railway
- Fleet management;
- Human resources management, training and hiring;
- Salary adjustments and bonus payments control
- Client management
- Issuing monthly reports to the Regional Director;
- Leading the weekly MSM meeting; -
- Ensuring monthly employee training; -
- Ensuring that employees take their holidays; -
- Ensure the maintenance and inspection of weapons; -
- Ensure the inventory of Company items; -
- Ensure constant communication with the PRM Provincial Command;
- Provide risk assessment of all sites before opening the post and update according to the levels of risk; -
- Ensure the allocation of post instructions that guide security activities;
- Ensure that workplace audits are carried out
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Provincial Operations Manager
G4S
02.2014 - 08.2015
- Responsible for all members allocated in all different parts of the province
- Security advisor to ICVL project
- Fleet management;
- Human resources management, training and hiring;
- Salary adjustments and bonus payments control
- Client management and new business opportunities
- Issuing monthly reports to the Regional Director;
- Leading the weekly MSM meeting; -
- Ensuring monthly employee training; -
- Ensuring that employees take their holidays; -
- Ensure the maintenance and inspection of weapons; -
- Ensure the inventory of Company items; -
- Ensure constant communication with the PRM Provincial Command;
- Provide risk assessment of all sites before opening the post and update according to the levels of risk; -
- Ensure the allocation of post instructions that guide security activities;
- Ensure that workplace audits are carried out
Operations Zone Manager
G4S
10.2010 - 01.2014
- Attending to all Maputo Province operations issues and client's management and assisting the Maputo, Gaza and Inhambane Regional Manager
- Responsible for all members allocated in all different parts of the province "Excluding Maputo City"
- Fleet management;
- Human resources management, training and hiring;
- Salary adjustments and bonus payments control
- Client management and new business opportunities
- Issuing monthly reports to the Regional Director;
- Leading the weekly MSM meeting; -
- Ensuring monthly employee training; -
- Ensuring that employees take their holidays; -
- Ensure the maintenance and inspection of weapons; -
- Ensure the inventory of Company items; -
- Ensure constant communication with the PRM Provincial Command;
- Provide risk assessment of all sites before opening the post and update according to the levels of risk; -
- Ensure the allocation of post instructions that guide security activities;
- Ensure that workplace audits are carried out
- Developed reports of zone performance and presented data to upper management.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Increased employee productivity through regular performance evaluations, coaching, and staff development opportunities.
Security Project Manager
G4S
08.2010 - 10.2010
- Responsible for all security activities
- Security management and planning
- Security duty roster
- Security advisor to the client
- Safety and Security reports
- Investigation and reports
- Access control monitoring
- Human resources management, training and hiring;
- Salary adjustments and bonus payments control
- Client management and new business opportunities
- Issuing monthly reports to the Regional Director;
- Leading the weekly MSM meeting; -
- Ensuring monthly employee training; -
- Ensuring that employees take their holidays; -
- Ensure the maintenance and inspection of weapons; -
- Ensure the inventory of Company items; -
- Ensure constant communication with the PRM Provincial Command;
- Provide risk assessment of all sites before opening the post and update according to the levels of risk; -
- Ensure the allocation of post instructions that guide security activities;
- Ensure that workplace audits are carried out
- Reduced security risks by effectively coordinating and overseeing multiple security initiatives simultaneously.
- Presented regular updates on project status to senior leadership, maintaining transparency and facilitating informed decisionmaking.
Security Supervisor
G4S
06.2010 - 08.2010
- Responsible for access control
- CCTV monitoring
- Access card provider and control
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Conducted regular patrols of facility to detect and deter security threats.
- Collaborated with management to develop security policies and procedures.
Security Shift Coordinator
Mozal
01.2005 - 01.2010
- CCTV Camera Monitoring
- Emergency Evacuation
- Customer Care
- Fire and Emergency and Paramedics Activation
- Access Control and Incident Report
- Incident Investigation
Control Room Inspector
Securicor
08.2001 - 09.2005
- Projects and Adm process
- Responsible for all security project communication
- Assist the administration issues related to the project
- Access control management
- Shift personnel control
Patrol man
Gray Security
06.2001 - 08.2001
- Grant security to the sites where allocated
- Access control and daily reports
- ensure the safety and security of the client and his belongings
- Identify hazards, risks, near misses and criate/take action plan
Team Leader
Complexo Palmeiras
1 1999 - 1 2000
- Grant security to the sites where allocated
- Access control and daily reports
- ensure the safety and security of the client and his belongings
- Identify hazards, risks, near misses and criate/take action plan
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Grade 12 New System -
01.1982 - 01.1986
Grade 5
Nhabanga Primary School
01.1982 - 01.1986
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Unidade 29 Primary School
01.1988 - 01.1990
GED -
Lhanguene Secondary School
04.1992 - 01.2002
Skills
Sober Person
Good Communication Skills
Team work skills
Good personality
Dynamism
Friendship
Team motivation
Safety
Safety processes and procedures
Leadership
Problem-solving abilities
Multitasking
Time management abilities
Key Performance Indicators
Filiation
Manuel R. Madzovo & Maria Nhabanga
Driverlicensenumber
10679027/1
Nuitnumber
105813694
Inssnumber
911205115
Contacts
+258 823871260, +258 843011839, jordao.madzovo@mz.g4s.com, madzovojordao@gmail.com
Personal Information
- ID Number: 100104577473N
- Place of Birth: Nhabanga
- Place of Birth: Gaza
- Date of Birth: 01/01/74
- Nationality: Mozambican
Watching crime investigation movies
It helps me to improve my investigation skills
Timeline
CLN/CDN project Coordinator
Nacala Logistic
10.2020 - 11.2024
Security Project Manager
CMC-ACE
09.2019 - 07.2020
Security Coordinator
G4S
03.2018 - 06.2019
Provincial Manager
G4S Secure Solutions
01.2017 - 03.2018
Vale Project Manager
CDN
08.2015 - 12.2016
Provincial Operations Manager
G4S
02.2014 - 08.2015
Operations Zone Manager
G4S
10.2010 - 01.2014
Security Project Manager
G4S
08.2010 - 10.2010
Security Supervisor
G4S
06.2010 - 08.2010
Security Shift Coordinator
Mozal
01.2005 - 01.2010
Control Room Inspector
Securicor
08.2001 - 09.2005
Patrol man
Gray Security
06.2001 - 08.2001
GED -
Lhanguene Secondary School
04.1992 - 01.2002
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Unidade 29 Primary School
01.1988 - 01.1990
Grade 12 New System -
01.1982 - 01.1986
Grade 5
Nhabanga Primary School
01.1982 - 01.1986
Team Leader
Complexo Palmeiras
1 1999 - 1 2000