Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Sofia Alberto Jopela Mucavele

Maputo

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Romeo Comercial E.I
02.2022 - 04.2023
  • Assisted in daily operations, ensuring smooth workflow and adherence to company standards.
  • Provided support in team meetings, contributing ideas for process improvements and efficiency.
  • Managed inventory records using company software, maintaining accuracy and organization of supplies.
  • Coordinated schedules for staff, optimizing coverage and resource allocation across shifts.

Administrative Assistant

Vauda Comercial E.I
01.2020 - 03.2021
  • Managed scheduling and calendar coordination for multiple executives, ensuring efficient use of time.
  • Provided administrative support by preparing reports and presentations for team meetings.
  • Maintained organized filing systems, improving document retrieval efficiency and accuracy.
  • Assisted in onboarding new employees, facilitating training sessions and resource distribution.

Internship Trainer

Ace Global Mozambique
07.2017 - 03.2018
  • Cultivated strong client relationships through proactive communication and regular follow-ups.
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Managed client accounts, ensuring alignment with service delivery expectations and satisfaction levels.
  • Analyzed client feedback to identify improvement areas, driving service enhancements.
  • Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.

Photo Model

Ddb Mozambique
02.2011 - 09.2016
  • Executed fashion shoots, collaborating with photographers and stylists to achieve desired visual outcomes.
  • Adapted quickly to various styles and themes, showcasing versatility in diverse modeling assignments.
  • Assisted in promoting fashion collections through social media platforms, increasing audience engagement and brand visibility.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.

Photography Model

Vodacom
08.2013 - 02.2016
  • Collaborated with photographers to create appealing visual narratives for diverse projects.
  • Adapted quickly to varying themes and styles, enhancing versatility in modeling assignments.
  • Assisted in wardrobe selection and preparation for photoshoots to align with creative direction.
  • Maintained professional demeanor during high-pressure shoots, ensuring seamless production flow.

Education

Business Administration

Isctem- University
Maputo, Mozambique
01-2017

High School Diploma -

Katembe Secondary School
Maputo, Mozambique
12-2012

Basic Computer Skills

Foco Institute
Maputo, Mozambique
01-2010

English Language

Institute Of Language
Maputo, Mozambique
01-2010

Skills

  • Problem-solving
  • Team motivation
  • Goal setting
  • Conflict resolution
  • Customer relationship management (CRM)
  • Microsoft office expertise
  • Computer skills

Languages

Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working

Timeline

Assistant Manager

Romeo Comercial E.I
02.2022 - 04.2023

Administrative Assistant

Vauda Comercial E.I
01.2020 - 03.2021

Internship Trainer

Ace Global Mozambique
07.2017 - 03.2018

Photography Model

Vodacom
08.2013 - 02.2016

Photo Model

Ddb Mozambique
02.2011 - 09.2016

Business Administration

Isctem- University

High School Diploma -

Katembe Secondary School

Basic Computer Skills

Foco Institute

English Language

Institute Of Language
Jessica Sofia Alberto Jopela Mucavele