Jessica Sofia Alberto Jopela Mucavele
Maputo
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Romeo Comercial E.I
02.2022 - 04.2023
- Assisted in daily operations, ensuring smooth workflow and adherence to company standards.
- Provided support in team meetings, contributing ideas for process improvements and efficiency.
- Managed inventory records using company software, maintaining accuracy and organization of supplies.
- Coordinated schedules for staff, optimizing coverage and resource allocation across shifts.
Administrative Assistant
Vauda Comercial E.I
01.2020 - 03.2021
- Managed scheduling and calendar coordination for multiple executives, ensuring efficient use of time.
- Provided administrative support by preparing reports and presentations for team meetings.
- Maintained organized filing systems, improving document retrieval efficiency and accuracy.
- Assisted in onboarding new employees, facilitating training sessions and resource distribution.
Internship Trainer
Ace Global Mozambique
07.2017 - 03.2018
- Cultivated strong client relationships through proactive communication and regular follow-ups.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Managed client accounts, ensuring alignment with service delivery expectations and satisfaction levels.
- Analyzed client feedback to identify improvement areas, driving service enhancements.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
Photo Model
Ddb Mozambique
02.2011 - 09.2016
- Executed fashion shoots, collaborating with photographers and stylists to achieve desired visual outcomes.
- Adapted quickly to various styles and themes, showcasing versatility in diverse modeling assignments.
- Assisted in promoting fashion collections through social media platforms, increasing audience engagement and brand visibility.
- Remained focused, motivated and professional throughout long shoots and events.
- Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
Photography Model
Vodacom
08.2013 - 02.2016
- Collaborated with photographers to create appealing visual narratives for diverse projects.
- Adapted quickly to varying themes and styles, enhancing versatility in modeling assignments.
- Assisted in wardrobe selection and preparation for photoshoots to align with creative direction.
- Maintained professional demeanor during high-pressure shoots, ensuring seamless production flow.
Education
Business Administration
Isctem- University
Maputo, Mozambique 01-2017
High School Diploma -
Katembe Secondary School
Maputo, Mozambique12-2012
Basic Computer Skills
Foco Institute
Maputo, Mozambique01-2010
English Language
Institute Of Language
Maputo, Mozambique01-2010
Skills
- Problem-solving
- Team motivation
- Goal setting
- Conflict resolution
- Customer relationship management (CRM)
- Microsoft office expertise
- Computer skills
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working
Timeline
Assistant Manager
Romeo Comercial E.I
02.2022 - 04.2023
Administrative Assistant
Vauda Comercial E.I
01.2020 - 03.2021
Internship Trainer
Ace Global Mozambique
07.2017 - 03.2018
Photography Model
Vodacom
08.2013 - 02.2016
Photo Model
Ddb Mozambique
02.2011 - 09.2016
Business Administration
Isctem- University
High School Diploma -
Katembe Secondary School
Basic Computer Skills
Foco Institute
English Language
Institute Of Language