Ivo Faife
Roaming And Interconnection Coordinator
Maputo,L
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Roaming and Interconnection Coordinator
TMCEL – MOÇAMBIQUE TELECOM
Maputo
01.2020 - Current
- Identify and negotiate agreements with roaming and interconnection partners in coordination with Marketing department and prepare addenda;
- Analyze new business proposals that can add value to company;
- Collect technical billing data and schedule, reconcile and approve invoices from suppliers and providers, analyze and propose new
- Roaming and Interconnection tariffs and propose routing of international traffic;
- Billing and credit control of Roaming and Interconnection service suppliers and providers;
- Analyze traffic data, approve invoices, debit and credit notes, reconcile and approve invoices with partners;
- Coordinate and carry out routine and service quality tests inside and outside country;
Logistics Manager
CCMA|Centro Cultural Moçambique, Alemanha
Maputo
01.2019 - 02.2020
- Individual productivity in terms of agent call quality, and analyze it;
- To ensure professional service, keep eye on performance while taking into account agent's personality, physical health, and mental state
- Activities: All domestic and international air ticket bookings, as well as foreigner accommodation arrangements, must be coordinated with Administrative and Operations Assistant;
- Supervise and support all logistics and administrative personnel;
- Report on all logistics activities for submission to superiors.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Quality Analyst
MCEL|TMCEL – MOZAMBIQUE TELECOM
Maputo
01.2015 - 01.2019
- Activities: Evaluate service quality and inform relevant departments;
- Researching customer satisfaction, listening to complaints and suggesting recycling agent;
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Developed training materials, SOPs and work instructions to supplement new team member on boarding.
- Updated inspection journals and daily summary logs with quality-related data.
- Collected and analyzed data and initiated improvements to increase security and performance.
Sales Representative | Manager
InvoiceXpress Lda
Maputo
01.2016 - 05.2018
- Account management, business relationship management, process management.
- Commercial proposal presentation and negotiation, project management.
- Worked with customers to understand needs and provide excellent service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
- Used coordination and planning skills to achieve results according to schedule.
Call Center Agent | Trainer
KPMG|MCEL
01.2010 - 01.2015
- Technical support, complaint management, sales, retention, control and supervision of agent teams, monthly reports, team building, and service protocol development are all part of job.
Trainer | Researcher | Database
ONG Nkululu | CCBAQ | CPD | INSS | GSC Research
Maputo
01.2006 - 01.2009
- Nkululu: Creating disadvantaged communities for self-sufficiency
- CCBAQ: Crime Market Research.
- CPD-INSS: Supervision and Database.
- GSC Research: Training, Reporting for Government Projects.
Production Events Manager
Self Employee
Maputo
01.2007 - 01.2019
- Event Production | Event Promotion | Event Management and Logistics
- Event Quality | Technical Requirements List | Event organization and logistics | Sales and Account Control | Contracts with Artists, Deejays,
- Suppliers and Partners | Define and control all sources of income | Event
- Access Control | Bar requisition, control and exit | Ensure security at event | Dissemination and promotion of event.
Education
Diploma - Oil And Natural Gas
LATEORKE International
Maputo 01.2022 - 09.2022
Business Management
ISGECOF
Maputo 04.2001 -
No Degree - Business Administration And Management
Pedagogical University
Maputo 04.2001 -
No Degree - Business
University Superior Institute (ISPU)
Maputo 04.2001 -
High School Diploma -
Josina Machel
Maputo 01.2000 - 11.2004
Skills
Entrepreneurial spirit, self-motivated and autonomic;Good time and resource management;Computer skills in user and hardware; availability;Excellent public relations and ability to work in teams;High sense of responsibility;Nice presentation;Good learning ability and willingness to learnProgram LevelMS Office Good
Carrier negotiations
Route optimization
Backup and recovery
Testing and troubleshooting
Account and revenue tracking
Sales communications
Sales management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diploma - Oil And Natural Gas
LATEORKE International
01.2022 - 09.2022
Roaming and Interconnection Coordinator
TMCEL – MOÇAMBIQUE TELECOM
01.2020 - Current
Logistics Manager
CCMA|Centro Cultural Moçambique, Alemanha
01.2019 - 02.2020
Sales Representative | Manager
InvoiceXpress Lda
01.2016 - 05.2018
Quality Analyst
MCEL|TMCEL – MOZAMBIQUE TELECOM
01.2015 - 01.2019
Call Center Agent | Trainer
KPMG|MCEL
01.2010 - 01.2015
Production Events Manager
Self Employee
01.2007 - 01.2019
Trainer | Researcher | Database
ONG Nkululu | CCBAQ | CPD | INSS | GSC Research
01.2006 - 01.2009
Business Management
ISGECOF
04.2001 -
No Degree - Business Administration And Management
Pedagogical University
04.2001 -
No Degree - Business
University Superior Institute (ISPU)
04.2001 -
High School Diploma -
Josina Machel
01.2000 - 11.2004