IVAN SIMÃO MABESSA

• Respond to customer requests in the first instance using all systems provided by the company;
• Ensure customer satisfaction and quality service;
• Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
• Respond to customer needs through competent customer service and prompt problem-solving.
• Assist call-in customers with questions and orders.
• Credit card payments;
• Activation of digital channels (Internet Banking, Business Internet Banking, Absa Mobile);

I was a Senior Credit Agent in the Millennium bim credit recovery programme at Mabjaia Solution and I:

• Located and Contacted clients who were in debt with the bank, persuaded them, gathered financial information and got them to make their respective payments again in order to settle their debts in a way that was beneficial for them and the bank;
• Responded to client concerns and questions about credit scores and methods to improve numbers.
• Interviewed clients by telephone or in-person to gather financial information.
• Calculated clients' available monthly income to meet debt obligations.