Hercidio Muchate
Matola,Maputo
Summary
Results-driven Commercial Performance Manager with a proven track record at IGNITE ENERGY ACCESS Mozambique. Through data analysis and project management, I enhanced sales strategies and optimized commission structures, significantly boosting performance. Adept at team collaboration and communication, I improved forecasting accuracy and drove KPI monitoring for sustained growth.
Overview
11
11
years of professional experience
Work History
Commercial Performance Manager
IGNITE ENERGY ACCESS Mozambique (Former ENGIE ENERGY ACCESS Mozambique)
Maputo, Maputo
10.2023 - 12.2025
- Developed sales strategies and drove initiatives to enhance performance;
- Optimised sales commission structure to increase retention and drive performance;
- Performance monitoring and reporting: tracking and analysis of commercial KPIs (volume, revenue and portfolio management);
- Improved forecasting accuracy to prevent overstock and stockouts by analyzing sales trends.
- Portfolio and territory management: ensure agents drive collections and visit customers.
CRM Key User & Local Data Specialist
Heineken Mozambique
Maputo, Maputo
01.2018 - 09.2023
- Product owner and Key User of SEM (Sales Execution Mobile).
- Daily Sales Rep routine management;
- Coordinated cross-functional team meetings to align on trade opportunities, risks, quality, and execution updates;
- Power BI report maintenance
- Data trends analysis to support decision-making processes.
- Managed database systems for accurate data entry and retrieval.
- Train staff on data management tools and best practices.
IT Assistant
MultiChoice Mozambique
06.2016 - 12.2017
- Resolved production support issues to minimize downtime and enhance user experience;
- Managed ticketing system and provided call center support to facilitate efficient issue resolution;
- Maintained computers, IT network, and phone systems to ensure reliable operations;
- Install equipment and software according to policies and procedures in place;
- Executed monthly backups on critical systems to ensure data integrity.
Comercial Trainee
Coca-Cola Sabco (Moçambique)
Maputo, Maputo
06.2015 - 06.2016
- Optimise sales processes through technology (SFA) by training distributors and sales reps on effective technology usage;
- Streamlined market access for distributors
- Design route to market taking into consideration the distributor in the geographic area;
- Support the development of a scalable model for the implementation of the 'Right Execution Daily';
- Collaborate with Sales team to develop operational segmentation strategies, success metrics, and key performance indicators for each execution segment;
Education
Bachelor's Degree - Business Management and Leadership
Universidade Wutivi
BoaneCisco Certificate - Network Associate
Academia Cisco - Instituto Superior De Ciências E Tecnologias De Moçambique
MaputoSkills
- Data analysis
- Power BI
- Project management
- Analytical skills
- MS Office
- Network troubleshooting
- Equipment setup
- Team collaboration
- Communication
References
- Nijamudine Abasse: Co-Director & COO - Litup Energy (Mozambique): +258 86 11 20 000
- Antonio Nhacuonga: Key Account Manager - HEINEKEN Mozambique: +258 84 31 17 295
- Oluwademilade Fowowe: Head Commercial and Customer Experience (CX): +234 817 715 1050
Languages
- Portuguese
- English
Personal Information
Age: 33
Languages
Portuguese
Native
Native
English
Intermediate (B1)
B1
Timeline
Commercial Performance Manager
IGNITE ENERGY ACCESS Mozambique (Former ENGIE ENERGY ACCESS Mozambique)
10.2023 - 12.2025
CRM Key User & Local Data Specialist
Heineken Mozambique
01.2018 - 09.2023
IT Assistant
MultiChoice Mozambique
06.2016 - 12.2017
Comercial Trainee
Coca-Cola Sabco (Moçambique)
06.2015 - 06.2016
Bachelor's Degree - Business Management and Leadership
Universidade Wutivi
Cisco Certificate - Network Associate
Academia Cisco - Instituto Superior De Ciências E Tecnologias De Moçambique