Heidy Govene

• Scheduled office meetings and client appointments for staff teams.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Developed strategies to streamline and improve office procedures.
• Created and maintained databases to track and record customer data.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Coordinated schedules and timelines for events.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Coordinated florists, photographers, and musicians for events.
• Consulted with customers to determine objectives and requirements for events.
• Arranged availability of audio-visual equipment, transportation and displays for various types of events.
• Reviewed event bills to confirm accuracy and approve payment.
• Attended conferences and events to stay up-to-date with industry trends and planning standards.
• Hired, trained and supervised volunteers and support staff required for events.

• Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Organized records of vehicles, schedules and completed orders.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Minimized liability by consistently following road rules when driving.
• Cleaned vehicle regularly to maintain professional appearance.
• Coordinated with drivers to organize timely pickup and delivery.
• Implemented and supported company quality and safety improvement efforts.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Open accounts
• Dar finaciamento
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Developed and delivered engaging sales presentations to convey product benefits.
• Collaborated with cross-functional teams to identify and address customer needs.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Used customer insights to develop innovative sales strategies to increase sales.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and implemented sales strategies to increase profits.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Contacted potential customers to capitalize on sales opportunities.
• Quoted prices, credit terms and other bid specifications.
• Negotiated prices, terms of sales and service agreements.

• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Built customer loyalty and retention by delivering excellent experiences.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.

• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Tallied cash drawer at beginning and end of each work shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Built relationships with customers to encourage repeat business.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Transferencias entre contas
• Transferencias internacionais
• Constiruicao de depositos a prazo
• Requisicao de cheques
• Extratos e saldos da conta

Projecto de apoio a rapariga

• Atribuicao de bolsas de estudo
• acompanhamanto da rapariga bolseira
• Gestao de fundos de apoio a rapariga
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