Fernando Maita
IT Support Specialist
Maputo,Mozambique
Summary
Fernando Maita, Graduated in Electronic and Telecommunications Engineering with professional experience acquired over 4 years in ICT companies. Recognized throughout his career for professionalism, high level of commitment, excellent relationship with colleagues and customers, and positive results. Focus on objectives and goals to be achieved, innovation, commitment, quality in work to meet expectations, deadlines, and professional as well as personal development.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Infrastructure and O365 Engineer
BCX Mozambique
Maputo, Mozambique
02.2023 - Current
- Assigned to Vodacom Mozambique contract with the following main responsibilities: Be focal point for Vodacom Mozambique in communications with Vodafone; Guarantee that all the technical requirements to implement Vodafone Office IT projects in Mozambique are in place.
Service Desk Engineer
BCX Mozambique
Maputo
03.2021 - 02.2023
- Assigned to Vodacom Mozambique contract with the following main responsibilities:
- Provide first line support for all staff incident/service request.
- Install Hardware/Software.
- Respond to IT Service desk tickets and ensure that the incident/service request is resolved within the SLA.
- Perform troubleshooting and diagnostics of malfunctioning equipment and systems.
- Collaborate with other field technicians to resolve complex technical issues.
- Communicate with customers to provide updates, gather information and resolve issues.
- Communicate with supervisor to report progress, discuss issues and seek guidance.
IT Support Speciaist
IT.COM
Beira, Mozambique
07.2020 - 02.2021
- Assigned to Giz- Deutsche Gesellschaft für Internationale Zusammenarbeit contract, based in Beira with the following main responsibilities:
- Assisted end users in all projects in the central and northern regions.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Updated software to safeguard against security flaws.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed backup and recovery of data assets to safeguard system availability.
- Configured hardware and granted system permissions to new employees.
- Assigned system permissions and set up computers to assist with onboarding new employees.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
IT Support Specialist
IT.COM
Pemba, Mozambique
01.2020 - 06.2020
- Responsible for technical department of Pemba branch with the following main responsibilities:
- Configured Local Access Network devices such routers and access points.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
IT Support Specialist
IT.COM
Maputo, Mozambique
06.2019 - 12.2019
- Assigned to Moz Parks contract with the following main responsibilities:
- Assisted in the purchase of computer equipment.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Updated software to safeguard against security flaws.
- Managed backup and recovery of data assets to safeguard system availability.
- Configured hardware and granted system permissions to new employees.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
IT Technician Intern
IT.COM
Maputo, Mozambique
12.2018 - 01.2019
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Set up and maintained user accounts and client access.
- Recommended new and replacement hardware and software purchases.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
Education
Bachelor Degree - Electronic And Telecommunications Engineering
Escola Superior De Ciências Náuticas
Maputo, Mozambique 01.2015 - 02.2021
Skills
Understanding of the OSI Stack
Certification
Microsoft Certified: Azure Fundamentals
Timeline
ITIL 4 Foundation Certified
06-2023
Microsoft 365 Certified: Fundamentals
04-2023
Infrastructure and O365 Engineer
BCX Mozambique
02.2023 - Current
Microsoft Certified: Azure Fundamentals
11-2022
Service Desk Engineer
BCX Mozambique
03.2021 - 02.2023
IT Support Speciaist
IT.COM
07.2020 - 02.2021
IT Support Specialist
IT.COM
01.2020 - 06.2020
IT Support Specialist
IT.COM
06.2019 - 12.2019
IT Technician Intern
IT.COM
12.2018 - 01.2019
Bachelor Degree - Electronic And Telecommunications Engineering
Escola Superior De Ciências Náuticas
01.2015 - 02.2021
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