Fabio De Assunção Machava
Maputo,MPM
Summary
Dedicated professional with extensive experience in general administration services, safe vehicle operation, maintenance programming, and logistics. Recognized for fostering collaboration and adaptability, enhancing team operations and ensuring timely results. Committed to continuous improvement in service delivery processes while effectively liaising with various departments to facilitate smooth workflow execution, monitoring, and reporting. A reliable worker consistently providing exceptional customer service, focused on achieving impactful outcomes in dynamic environments.
Overview
18
18
years of professional experience
Work History
General Administration Services and Procurement Assistant
USAID - United States Agency for International Development
06.2022 - 05.2024
- Schedules office and residential maintenance and provides progress report to the occupants;
- Supports service providers in managing all routine and preventive maintenance programs, including planning, execution, monitoring, evaluation and reporting in residences and offices;
- Continued assessment of contract services (cleaning, landscaping, general maintenance service providers, suppliers.) to measure compliance of service level and identifying areas for improvement or recommendation for replacement of the service provider;
- Serve as the point of contact for the guest house logistics and maintenance related matters;
- Serve as the mission non-expendable and expendable custodian;
- Monitors carefully the movement of PREEMPT and other type of equipment into and within the area of responsibility, implementing an equipment management and accounting mechanism for all equipment and properties managed by EXO office, following US Government equipment policy;
- Manages the receipt of goods and equipment for the office, inspection and report preparation;
- Supports inventory control by conducting regular counts on stock levels and implementing a consistent tracking system;
- Supports on preparing the quarterly and annual inventory to USAID Washington;
- Provided exceptional customer service by resolving issues related to product availability or delivery in a timely manner;
- Drives USAID and Embassy motorpool vehicles safely for the transport of authorized personnel, colleagues and materials or equipment for services, collections and delivery of mails, goods and other items as needed;
- Ensures proper use of USAID vehicles through checking regularly the vehicle conditions or status (oil, water, battery, tires, cleanliness, etc); performs minor repairs and arranging for major repairs if need be;
- Guarantees availability of all the required vehicle documents (vehicle insurance, radio-tax, municipal vehicle tax, logbooks, city or country maps, first aid kits, spare wheel and other necessary spare parts);
- Sub-Cashier for the USAID Executive Office (EXO) – ensuring the request of funds from the Embassy hub cashier for needed expenses and settle the accounts within stipulated time frame.
Works Control Clerk for Facilities Maintenance Section
Embassy of the United States of America
02.2015 - 06.2022
- Receive, review and approve work orders for 700 customers in residences and offices across Maputo, ensuring timely service delivery;
- Point of contact for all routine, emergency, and other service calls, addressing all requests to appropriate shop for tech’s action;
- Supports and schedule 40 Facilities Maintenance technicians and assistants to meet customer demand;
- Provided exceptional customer service, addressing inquiries and resolving issues promptly, communicating with personnel of various levels throughout the Mission;
- Evaluated job feedback from customers and technicians and made recommendations to improve future planned work;
- Managed high-volume data entry tasks while maintaining strict attention to detail and accuracy standards;
- Developed comprehensive reports on control operations, assisting management in making informed decisions;
- Supported process improvements by participating in meetings, providing valuable input based on experience and expertise;
- Drives Embassy motorpool vehicles safely for the transport of authorized personnel, colleagues and materials or equipment transportation, collections and delivery of mails, goods and other items as needed;
- Timekeeper and Sub-Cashier for the Facilities department – ensuring the request of funds from the Embassy hub cashier for the needed expenses and settle the accounts within stipulated time frame.
Vessel Operations Assistant
Maersk Line
11.2013 - 02.2015
- Schedule arrival, unloading, Loading and departure of all Maersk vessels to berth Beira port;
- Liaise with vessel masters, clients, port captain, container Terminal, and Maersk operational desks for assuring accuracy on the marine operations and procedures for all line vessels transiting Beira;
- Inventory management and coordination of regular stock counts;
- Manage Contracts for extra equipment and its maintenance services;
- Forecast supply and demand required for ongoing operations;
- Regular Travel to Maputo Maersk’s office to coordinate local operations when needed;
- Compile vessel performance and tracking reports;
- Oversee 4 port stuff doing daily containers inventory, reception, and dispatch;
- Resolve operational discrepancies in agreed time frame, and Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in- person interactions.
Logistics Coordinator
JAM - Joint Aid Management (ForAfrika)
09.2011 - 11.2013
- Track shipments since its origin (USA) in coordination with Beira Port authorities for all marine operations;
- Coordinate customs clearance process, working side by side with clearing agent to ensure an effective and timely service;
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation;
- Enhanced supply chain efficiency by optimizing shipping schedules and routes, encouraging timely delivery of goods to minimize stock outs;
- Oversee warehousing (storage) processes from national to province warehouses;
- Forecast demand and supply to avoid running out-of-stock and overstocking to prevent losses;
- Trained new employees on logistics procedures, promoting a consistent approach across the team;
- Managed cross-functional teams for efficient project execution and timely completion;
- Improved order accuracy through meticulous data entry and verification processes;
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing losses;
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions;
- Oversaw maintenance, servicing and repair of vehicles, warehouses, logistics equipment, generators, minimizing downtime and disruptions;
- Drove safely JAM’s vehicles for short and long distances for work related tasks, observing JAM vehicles policy;
- Monitored performance of logistics operations to identify areas for improvement.
Field Monitor and National United Nations Volunteer – UNDP
WFP - World Food Programme
10.2006 - 10.2010
- Represent WFP project at district level and attend local Government meetings, forums, events, advocating for project objectives;
- Build healthy relations with district local Governments entities to ensure project objectives achievement;
- Liaise with district local health department for monthly collecting, analyzing and reporting data of beneficiaries under TARV (HIV) treatment;
- Support partners in managing all aspects of the project in the district, including planning, implementation, monitoring, evaluation and reporting, according to WFP recommendations;
- Facilitate training for partners on key areas of program implementation, particularly on real beneficiaries’ identification and selection, in coordination with local government and traditional authorities;
- Build long lasting relationship with NGO’s operating in the district aiming long-term collaboration, experience and knowledge sharing;
- Oversee all storage of goods in district warehouses, stock control and its distribution process as well as reporting to WFP head office;
- Ensure that partners are managing and utilizing project financial resources and assets according to WFP policies;
- Contribute, as UNV Volunteer, for the cause of peace and development in the communities;
- Conducted detailed site assessments for accurate data collection, resulting in more informed decision-making processes;
- Prepared comprehensive reports based on collected data, facilitating informed decision-making;
- Monitored maintenance, servicing and repair of WFP-Partner’s vehicles, warehouses, logistics equipment, minimizing downtime and disruptions of operations;
- Assisted with special events and programs.
Education
Professional Course - Supply Chain Management
Atlantic International University (AIU) – Distance Learning
Hawaii, USA10.2026
Bachelor of Arts - Philosophy
Catholic High Seminary of Sacred Heart of Jesus
Angola12.2002
Skills
- Team collaboration skills
- Proficient in managing disputes
- Consistent and honest employee
- Effective verbal communication
- Consistent data management
- Effective written communication
- Customer support
- Organized task scheduling
- Effective time management
- Proficient in task management
Languages
English
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
French
Beginner (A1)
Training Courses
- The 7Habits of Highly Effective People, 2023-05 | USAID - United States Agency for International Development - Maputo | Training
- Leadership Academy, 2022-12 | US Embassy Maputo - Maputo | Training
PERSONAL IDENTIFICATION DOCUMENTS
- ID Card
- Passport
- Driving License
Timeline
General Administration Services and Procurement Assistant
USAID - United States Agency for International Development
06.2022 - 05.2024
Works Control Clerk for Facilities Maintenance Section
Embassy of the United States of America
02.2015 - 06.2022
Vessel Operations Assistant
Maersk Line
11.2013 - 02.2015
Logistics Coordinator
JAM - Joint Aid Management (ForAfrika)
09.2011 - 11.2013
Field Monitor and National United Nations Volunteer – UNDP
WFP - World Food Programme
10.2006 - 10.2010
Professional Course - Supply Chain Management
Atlantic International University (AIU) – Distance Learning
Bachelor of Arts - Philosophy
Catholic High Seminary of Sacred Heart of Jesus