Eutélio Damião
Beira
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Also well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network and Systems Administrator
Portos e Caminhos de Ferro de Moçambique (CFM)
02.2021 - Current
- Orchestrated integration and communication of software upgrades.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Kept software licenses current for computers and mobile devices.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Optimized system security and performance with proactive changes such as Active directory, vmware, kaspersky security center and sophos xg, etc.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Diagnosed and executed resolution for network and server issues.
Sr IT Help Desk
Universal Moçambique Leaf Tobacco Limitada
01.2016 - 02.2021
- Set up hardware and software in optimal configurations to meet network performance requirements
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Configured hardware, devices and software to set up work stations for employees
- Removed malware, ransomware and other threats from laptops and desktop systems
- Managed system-wide operating system and software deployments, as well as any related upgrade problems
- Identified stock imperfections of spares, assigned grades and noted spares concerns based on inspections
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Patched software and installed new versions to eliminate security problems and protect data
- Managed over 20 customer calls per day
Deputy Head of Corporate Department
Movitel SA
10.2014 - 12.2015
- Worked with Broadband customers to understand needs and provide Internet service
- Developed team communications and information for Operation meetings
- Handled dozens calls per day to address customer inquiries and concerns
- Resolved broadband problems, improved operations and provided exceptional client support
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Transported Service to customer locations timely
- Led Broadband team in delivery of Internet connections project, resulting in Customer and company satisfaction
- Managed over 15 customer calls per day
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Education
Master of Science - Network and System Administration
Zambeze University
Beira, Sofala, Mozambique2014
Bachelor of Science - Computer and Information Sciences
Zambeze University
Beira, Sofala, Mozambique2011
High School Diploma -
Samora Moise Machel High School
Beira, Sofala, Mozambique2008
Skills
- Hardware and software monitoring
- Network repairs and maintenance
- Network systems installation
- Infrastructure planning
- Vulnerability and risk assessment
- Helpdesk support
- Network development and administration
- Supervision
- Team Leadership
- Project Management
- Teamwork / Collaboration
Certification
- Cisco Networking Academy - IT Essentials: PC Hardware and Software;
- Cisco Networking Academy – CCNA;
- Claroline platform installation, configuration and management;
- Language Institute - Completed the 5th level of English;
Timeline
Network and Systems Administrator
Portos e Caminhos de Ferro de Moçambique (CFM)
02.2021 - Current
Sr IT Help Desk
Universal Moçambique Leaf Tobacco Limitada
01.2016 - 02.2021
Deputy Head of Corporate Department
Movitel SA
10.2014 - 12.2015
Master of Science - Network and System Administration
Zambeze University
Bachelor of Science - Computer and Information Sciences
Zambeze University
High School Diploma -
Samora Moise Machel High School
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