IVETE JOANA FILIPE
Matola,Maputo- Mozambique
Summary
Administrative Professional experienced in health and life insurance sales authorisation management and call centre operations. Delivered impactful support in reception and trained in insurance sales and administrative processes, utilising strong written and verbal communication skills for effective customer service and documentation.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Commercial Manager / Administrative
Clínica Kiara
Maputo
01.2025 - Current
- Develop and implement commercial strategies aligned to business priorities.
- Negotiate and review business contracts and financial models for profitability goals.
- Negotiate successful business contracts, securing best terms and prices.
- Train, motivate, and evaluate the sales team to meet targets.
- Conduct market analysis and monitor trends to guide sales activity.
- Analyse sales reports and improve performance through regular follow-ups.
- Manage sales forecasts collaboratively with marketing to align strategies.
- Negotiate with suppliers and prepare proposals to secure new business opportunities.
- Maintain detailed sales activity records and compare trends for improvement areas.
- Maintain close client communication, solving problems to achieve event goals.
- Maintained close client communication, resolving issues to ensure service delivery met expectations.
- Managed agendas, workspaces, and resources to ensure efficient day-to-day operations.
- Coordinate meetings, conferences, and events across venues and schedules.
- Schedule consultations, meetings, and activities using organised calendars and reminders.
- Prepare correspondence, draft reports, and share information with relevant stakeholders.
- Provide technical support and help staff resolve day-to-day issues.
- Maintained close client communication, resolving issues to ensure service delivery met expectations.
Receptionist Intern
Hospital Privado de Maputo
Maputo
10.2023 - 11.2023
Receptionist & Call Center
AYAMED SOLUTION
Maputo
04.2021 - 07.2023
- Handled incoming telephone calls, accurately taking messages and relaying to personnel to ensure timely communication.
- Answered provider calls and handled account authorisation requests daily.
- Processed health plan authorisations, ensuring compliance with required checks and documentation.
- Managed billing and authorisation tasks for life and health care call centre, facilitating efficient operations.
- Greeted guests and clients at reception, ensuring a welcoming atmosphere.
- Completed monthly billing by preparing and submitting claims for payment.
Clerk
SS-Construções (Moçambique, Lda)
Maputo
07.2019 - 12.2019
- Conducted data entry tasks with a high degree of accuracy, updating databases and maintaining up-to-date records.
- Processed invoices, receipts, payments, and other financial transactions with accuracy to maintain financial records.
- Responded to incoming telephone calls, providing information and directing callers to appropriate departments. to offer information, direct callers and take messages.
- Managed client communication through phone and email to ensure timely information delivery and effective service.
- Monitored site operations to ensure safety compliance and maintain operational integrity.
Insurance Agent
MK Correctores
Mozambique -Maputo
05.2018 - 12.2018
- Analysed customer insurance needs to recommend tailored policies that optimise their coverage.
- Provided expert advice on life, health, property, and casualty insurance, guiding clients through complex choices.
- Acquired and managed clients by building relationships to align coverage with their specific needs.
- Presented and clearly explained insurance policy options based on clients needs and goals.
- Explained coverage options to potential policyholders, addressing questions and concerns to ensure informed decisions.
Executive Secretary & Receptionist
EXTIN Maputo, Lda
Maputo
03.2015 - 02.2017
- Managed phone calls and routed enquiries to appropriate contacts, enhancing communication flow.
- Assisted general director with daily administrative tasks, contributing to efficient office operations.
- Organised and minuted meetings, ensuring accurate record-keeping and follow-up on action points.
- Drafted letters and minutes using accurate formatting and document versions.
- Received and forwarded documents according to office filing standards, ensuring accurate record-keeping.
Education
Secondary Education -
Josina Machel Secundary School
Maputo01-2008
Skills
- Commercial strategy
- Contract negotiation
- Market analysis
- Business development
- Strategic thinking
- Time management
- Strong organizational skills
- Learning agility
- Self-motivated and proactive
- Adaptability
- Team collaboration
- Professional punctuality
Languages
Portuguese
Proficient
C2
English
Upper Intermediate
B2
Reference
- Arif Abdul Razac, General Director, Extin Maputo, 846400360
- Momed Chitara, Commercial & Sales Director, Ayamed Solution, 825508805
- Hermini Napunde, Insurance Manager, MK Correctores, 878570450, 846228531
Timeline
Commercial Manager / Administrative
Clínica Kiara
01.2025 - Current
Receptionist Intern
Hospital Privado de Maputo
10.2023 - 11.2023
Receptionist & Call Center
AYAMED SOLUTION
04.2021 - 07.2023
Clerk
SS-Construções (Moçambique, Lda)
07.2019 - 12.2019
Insurance Agent
MK Correctores
05.2018 - 12.2018
Executive Secretary & Receptionist
EXTIN Maputo, Lda
03.2015 - 02.2017
Secondary Education -
Josina Machel Secundary School