Edmilson Manjate
Digital Channels Specialist
Maputo
Summary
Motivated and dynamic professional with a proven track record in data analysis, business intelligence, and digital banking. Possesses strong problem-solving skills, proficiency in a wide range of data analysis tools, and a passion for driving actionable insights. Excels in working both independently and collaboratively, with a demonstrated ability to thrive in high-pressure environments.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Electronic Channels Technician
ACCESS Bank Mozambique
Maputo
02.2023 - Current
- Responsible for the management of pre-paid card services.
- Oversee the management of USSD, Internet, and Mobile Banking.
- Lead the development of new functionalities and improvements in e-banking.
- Architect the migration process of cards from the Bizfirst system to Euronet.
- Generate reports illustrating the performance of electronic channels (ATMs, Cards, POS).
- Develop dashboards showcasing activation performance, channel performance, etc.
- Provide support to operational and technical areas, leading migrations related to endpoints.
- Conduct training for various departments on the bank's digital products, with special focus on sales and support teams.
Data Analyst
ACCESS Bank Mozambique
Maputo
03.2022 - 02.2023
- Proficiently manage business intelligence tools such as Report Server for rapid data access and analysis.
- Create comprehensive reports for various banking departments using Eclipse, JasperSoft Studio, Oracle PLSQL Developer, Heidi SQL developer, and Microsoft SQL Server.
- Develop and maintain report templates in Microsoft Excel for short- and long-term use.
- Contribute to the development of an application that generates and extracts BSA reports for the central bank, ensuring compliance with required formats.
- Lead the management of the RCNI converter script, extracting and converting payment order information as per the central bank's specifications.
- Produce reports for international payments and bank guarantees using HeidiSQL, ensuring accurate reporting for GiFiM.
- Successfully migrated, analyzed, and corrected reports from BancABC to Access Bank's systems.
- Created interactive Dashboards using Power BI for various bank departments.
- Automated processes using Visual Studio.
Intern (MIS and E-channels Support)
BancABC part of Atlasmara
Maputo
03.2021 - 03.2022
- Produced and automated reports for analysis and decision-making across the Digital Banking unit.
- Developed reports that significantly contributed to business insights and strategies.
- Produced regular regulatory reports for the central bank.
- Administered and managed the OMNI channel platform for Internet and Mobile banking.
- Managed Nano Loans service accounts, popularly known as Txuna m-pesa.
- Devised and implemented strategies to enhance stability and reliability of electronic channels.
- Swiftly resolved ad-hoc e-banking issues, ensuring seamless customer experience.
- Led and mentored team members, ensuring timely and efficient task execution.
- Generated comprehensive reports to monitor electronic channel uptime and reduce operational failures.
- Initiated proactive security and monitoring plans for electronic channels.
Electronic Security Technician
BASSE Lda.
Maputo
03.2018 - 02.2021
- Educated customers on effective use of security systems.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Actively participated in meetings and significantly contributed to the creation and implementation of new practices.
- Managed customer complaints with integrity and empathy, ensuring timely resolutions.
- Prepared payment requests, coordinated, and monitored processes to guarantee timely completion.
- Compiled and presented monthly control records for IT material acquisitions, service contracts, and transportation expenses.
- Responsible for procuring services and goods for company projects.
- Provided support to other departments (transportation and finance).
- Ensured optimal office functionality, leading and managing the administrative and technical team's motivation, development, and management.
Education
Bachelor of Science - Bachelor's Degree in Computer Engineering And Tele
Instituto Superior De Transportes E Comunicaçoes
Maputo, Mozambique 03.2016 - 08.2021
Skills
Issue Analysis
Timeline
Electronic Channels Technician
ACCESS Bank Mozambique
02.2023 - Current
Data Analyst
ACCESS Bank Mozambique
03.2022 - 02.2023
Intern (MIS and E-channels Support)
BancABC part of Atlasmara
03.2021 - 03.2022
Electronic Security Technician
BASSE Lda.
03.2018 - 02.2021
Bachelor of Science - Bachelor's Degree in Computer Engineering And Tele
Instituto Superior De Transportes E Comunicaçoes
03.2016 - 08.2021
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