Edmilson Manjate
Digital Channels Specialist
Maputo
Summary
Motivated and dynamic professional with a proven track record in data analysis, business intelligence, and digital banking. Possesses strong problem-solving skills, proficiency in a wide range of data analysis tools, and a passion for driving actionable insights. Excels in working both independently and collaboratively, with a demonstrated ability to thrive in high-pressure environments.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Electronic Channels Technician
ACCESS Bank Mozambique
Maputo
02.2023 - Current
- Responsible for the management of pre-paid card services.
- Oversee the management of USSD, Internet, and Mobile Banking.
- Lead the development of new functionalities and improvements in e-banking.
- Architect the migration process of cards from the Bizfirst system to Euronet.
- Generate reports illustrating the performance of electronic channels (ATMs, Cards, POS).
- Develop dashboards showcasing activation performance, channel performance, etc.
- Provide support to operational and technical areas, leading migrations related to endpoints.
- Conduct training for various departments on the bank's digital products, with special focus on sales and support teams.
Data Analyst
ACCESS Bank Mozambique
Maputo
03.2022 - 02.2023
- Proficiently manage business intelligence tools such as Report Server for rapid data access and analysis.
- Create comprehensive reports for various banking departments using Eclipse, JasperSoft Studio, Oracle PLSQL Developer, Heidi SQL developer, and Microsoft SQL Server.
- Develop and maintain report templates in Microsoft Excel for short- and long-term use.
- Contribute to the development of an application that generates and extracts BSA reports for the central bank, ensuring compliance with required formats.
- Lead the management of the RCNI converter script, extracting and converting payment order information as per the central bank's specifications.
- Produce reports for international payments and bank guarantees using HeidiSQL, ensuring accurate reporting for GiFiM.
- Successfully migrated, analyzed, and corrected reports from BancABC to Access Bank's systems.
- Created interactive Dashboards using Power BI for various bank departments.
- Automated processes using Visual Studio.
Intern (MIS and E-channels Support)
BancABC part of Atlasmara
Maputo
03.2021 - 03.2022
- Produced and automated reports for analysis and decision-making across the Digital Banking unit.
- Developed reports that significantly contributed to business insights and strategies.
- Produced regular regulatory reports for the central bank.
- Administered and managed the OMNI channel platform for Internet and Mobile banking.
- Managed Nano Loans service accounts, popularly known as Txuna m-pesa.
- Devised and implemented strategies to enhance stability and reliability of electronic channels.
- Swiftly resolved ad-hoc e-banking issues, ensuring seamless customer experience.
- Led and mentored team members, ensuring timely and efficient task execution.
- Generated comprehensive reports to monitor electronic channel uptime and reduce operational failures.
- Initiated proactive security and monitoring plans for electronic channels.
Electronic Security Technician
BASSE Lda.
Maputo
03.2018 - 02.2021
- Educated customers on effective use of security systems.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Actively participated in meetings and significantly contributed to the creation and implementation of new practices.
- Managed customer complaints with integrity and empathy, ensuring timely resolutions.
- Prepared payment requests, coordinated, and monitored processes to guarantee timely completion.
- Compiled and presented monthly control records for IT material acquisitions, service contracts, and transportation expenses.
- Responsible for procuring services and goods for company projects.
- Provided support to other departments (transportation and finance).
- Ensured optimal office functionality, leading and managing the administrative and technical team's motivation, development, and management.
Education
Bachelor of Science - Bachelor's Degree in Computer Engineering And Tele
Instituto Superior De Transportes E Comunicaçoes
Maputo, Mozambique 03.2016 - 08.2021
Skills
Issue Analysis
Design principles
Strong analytical and problem-solving abilities
Excellent teamwork, communication, and interpersonal skills
Proficient in tools such as Microsoft Excel, Report Server, Eclipse, JasperSoft Studio, Oracle PLSQL Developer, Heidi SQL, Microsoft SQL Server, Power BI, Visual Studio, Tableau, C# programming language
Statistical Analysis and Data Interpretation
Critical Thinking
Timeline
Electronic Channels Technician
ACCESS Bank Mozambique
02.2023 - Current
Data Analyst
ACCESS Bank Mozambique
03.2022 - 02.2023
Intern (MIS and E-channels Support)
BancABC part of Atlasmara
03.2021 - 03.2022
Electronic Security Technician
BASSE Lda.
03.2018 - 02.2021
Bachelor of Science - Bachelor's Degree in Computer Engineering And Tele
Instituto Superior De Transportes E Comunicaçoes
03.2016 - 08.2021