Book Reviews
Eda Albertina Guambe Muinhá
Sales Manager
Matola City
Summary
Experienced with client relationship management, fostering long-term customer loyalty and satisfaction. Utilizes effective communication and negotiation skills to resolve conflicts and build trust. Track record of strategic planning and implementation to drive client success and business growth.
Developed skills in high-stakes financial services environment, focusing on client relationship management and strategic growth. Adept at solving complex problems and driving client satisfaction through targeted strategies. Seeking to leverage transferrable skills in new field for impactful business outcomes.
Overview
25
25
years of professional experience
14
14
years of post-secondary education
1
1
Language
Work History
Senior Relationship Manager - Trade and Distribution
Banco Société Générale Moçambique, S.A
08.2016
- Aim to maximize long-term revenue opportunities by becoming trusted advisers to clients and strengthening their loyalty;
- Apply all the knowledge of the industry to innovate according to the client's needs;
- Planning and analytical skills;
- Develop a deep understanding of the technical and business challenges that client and the industry face, by identify opportunities to increase sales of products and services that meet those needs;
- Design Account Plan by engaging with internal staff and explaining the needs of the client and motivate them to provide the highest standards of service;
- Identify and organize services, such as training or planned maintenance, that help the client make more productive use of the company's products;
- Design Account Plan by engaging with internal staff and explaining the needs of the client and motivate them to provide the highest standards of service;
- Set up processes, such as online ordering or payment systems, that simplify the commercial arrangements with clients
- Monitor and analyse competitive activities to assess any threat to important clients
- Business or sector: Commercial
Relatioship Officer - Business Banking
Mybucks Bank Mozambique( MBC)
10.2024 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Business Manager
Vodacom Business Manager - Cabo Delgado VM, SA (Vodacom Mozambique)
01.2020 - 08.2024
- Drive revenue growth and Customer acquisition and retention in mature and highly penetrated mobile and fixed Markets through data, voice, managed mobility services and converged communications solutions
- Achievement of revenue/margin targets, market penetration and customer acquisition/satisfaction/retention on the Cabo Delgado Province are primary deliverable
- Lead, motivate, attract and develop world class Account Managers team in Cabo Delgado Province;
- Build and maintain strong relationships with key Customers and internal stakeholder;
- Ensure a good customer experience as well as the resolution of issues in a timely manner and in accordance with the required standards;
- Personal involvement to win and retain large / complex accounts;
- Check the opportunities and threats in order to ensure that agreed targets are met;
- Develop a deep understanding of the technical and business challenges that client and the industry face, by identify opportunities to increase sales of products and services that meet those needs;
- Makes recommendations to EHOD on decisions that affect the operational effectiveness of the North Region
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw and improved deliveries through proactive coordination of daily operations.
Senior Relationship Manager
Bayport Mocambique SA
12.2017 - 12.2019
- Capture Clients for the Term Deposits and Loans
- Set up processes, such as online ordering or payment systems, that simplify the commercial arrangements with clients
- Design Strategies for retention of the clients and acquiring of new clients
- Business Sector: Commercial
Banks and National Chains Manager
VM, SA (Vodacom Mozambique)
02.2014 - 08.2016
- Managing sales, relations and support to Banks and National Chains (i.e
- PEP, Shoprite etc.)
- Oversee all the electronic vending (vouchers), in each channel available and acquire new channels
- Prospect, maintain, service and grow these relationships via the objectives set
- Implement strategies for the sales to grow by engaging with Marketing
- Business or sector: Commercial
Corporate Relationship Manager
Barclays Bank Mozambique
11.2011 - 01.2014
- Manage portfolio of clients from a business and risk perspective to ensure the banks risk is minimized;
- Research, read, network to keep abreast developments in the appropriate industry/sector to ensure adequate client service and to support potential risks or opportunities;
- Create pipeline of new business such as credit reviews, submitted tenders;
- Maintain client visitation plan to steer healthy and sustainable service;
- Attend regular meetings & ad hoc when required with new and target clients to monitor changing circumstances, client management plans and opportunities
- Business or sector: Commercial
Financial Controller
Africa Prepaid Services Mozambique (Oxigen)
07.2006 - 11.2011
- Ensure office has the necessary office supplies;
- Administer logistics and travelling of staff;
- Maintain, processing, analyse, summarize and general ledger accounts;
- Prepare or supervise preparation of management accounts;
- Coordinate and assist year end audits;
- Presents financial information to Financial Director;
- Maintains vendor and customer relations;
- Responsible for overseeing accounting procedures, internal controls (implementing, monitoring, enhancing);
- Randomly audits work flow to assure that all accounting transactions are appropriately authorized and properly posted in Pastel(accounting system);
- Substantiates and justified expenditures and expense reports;
- Supervises or prepares monthly journal entries;
- Prepares financial statements(in Management accounts);
- Supervises or prepares general ledger reconciliations;
- Training staff on internal control procedures;
- Reviews monthly closing process;
- Stock Printing (EVD`S) and Issue for the daily sales;
- Business or sector: Finance
Junior Product Manager
Banco Internacional De Moçambique
03.2002 - 07.2006
- Manage all line products such as payments via ATM, debit order and non-branch salary payments;
- Draw up strategies for best market the traditional bank products and develop new strategies to best fit the national market;
- Market analyses and propose strategies for developing new products according to the market needs and the technology available;
- Loan Prevention and Monitoring, which deals mainly with making sure that all the clients that are overdue with loans and overdrafts make their regulations;
- Help the clients on all the possible ways to manage their accounts when it comes to using the credit cards, so that they are not in overdraft
- Business or sector: Commercial
Economics II Tutor
Rhodes University
01.2001 - 12.2001
- This entailed the running of tutorial sessions, highlighted importance in the course, coordinating discussion sessions, marking of essays and tests, invigilating at tests, as well as liaising with lectures on the progress of the students;
- Business or sector: Education
Economics I Tutor (Academic Development Centre)
RHODES UNIVERSITY
01.2000 - 12.2000
- Each Tutor is responsible for 2 groups of ten to fifteen first year economics students
- The tutors objectives include: facilitation of discussion on the relevant economic topic;
- Business or sector: Education
Education
Bachelor of Business Science Degree - Honours in Economics, Honours in Strategic Management
Rhodes University
01.2003 - 12.2003
Matric Exemption C Aggregate - Honours in Economics, Honours in Strategic Management
St Andrew's School
01.1994 - 12.1997
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Josina Machel Secondary School
01.1992 - 12.1993
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Polana Secondary School
01.1990 - 12.1991
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Luta Continua Primary School
01.1985 - 12.1989
Skills
- Quality Control Processes
- Presentation Skills
- Time Management
- Pastel Accounting System
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Internet Searching
Public speaking
Sales management
Customer engagement
Strategic planning
Portfolio management
Customer interaction
Personal Information
- Date of Birth: 11/20/78
- Gender: Female
- Nationality: Mozambican
Additional Information
True, True
Interests
Timeline
Relatioship Officer - Business Banking
Mybucks Bank Mozambique( MBC)
10.2024 - Current
Business Manager
Vodacom Business Manager - Cabo Delgado VM, SA (Vodacom Mozambique)
01.2020 - 08.2024
Senior Relationship Manager
Bayport Mocambique SA
12.2017 - 12.2019
Senior Relationship Manager - Trade and Distribution
Banco Société Générale Moçambique, S.A
08.2016
Banks and National Chains Manager
VM, SA (Vodacom Mozambique)
02.2014 - 08.2016
Corporate Relationship Manager
Barclays Bank Mozambique
11.2011 - 01.2014
Financial Controller
Africa Prepaid Services Mozambique (Oxigen)
07.2006 - 11.2011
Bachelor of Business Science Degree - Honours in Economics, Honours in Strategic Management
Rhodes University
01.2003 - 12.2003
Junior Product Manager
Banco Internacional De Moçambique
03.2002 - 07.2006
Economics II Tutor
Rhodes University
01.2001 - 12.2001
Economics I Tutor (Academic Development Centre)
RHODES UNIVERSITY
01.2000 - 12.2000
Matric Exemption C Aggregate - Honours in Economics, Honours in Strategic Management
St Andrew's School
01.1994 - 12.1997
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Josina Machel Secondary School
01.1992 - 12.1993
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Polana Secondary School
01.1990 - 12.1991
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Luta Continua Primary School
01.1985 - 12.1989
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