Dário Bruno Ben Matsinhe
Maputo,MPM
Summary
A dynamic Branch Director at Nedbank Mozambique, I have a proven track record of driving sales performance and increasing customer satisfaction. With leadership and strategic planning skills, I excel at motivating teams and implementing effective solutions. I am recognized for achieving agency objectives and fostering a results-driven culture.
My over 17 years of experience in the Mozambican banking sector, having worked in various positions and sectors, allows me to add value to the organization and the team entrusted to me.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work History
Branch Director,
Nedbank Mozambique
Maputo, Maputo
06.2025 - Current
- Manage and monitor the branch’s commercial action plans
• Motivate and lead the sales force together with the Branch Manager
• Monitor the achievement of branch objectives
• Support the branch in maintaining the bank’s image in terms of speed and service quality;
• Ensure team alignment by encouraging staff rotation plans;
• Periodically evaluate overall team performance;
• Oversee the staff performance evaluation process;
• Visit at least 5 clients per week;
• Perform all activities inherent to the role.
Branch Manager
Nedbank Mozambique
Maputo , Matola
03.2019 - 12.2021
- Managed daily branch operations to ensure service excellence and compliance.
- Supervised and trained staff to enhance team performance and engagement.
- Developed and implemented strategies to improve customer satisfaction and retention.
Corporate Account Manager
Mozabanco
Maputo , Matola
06.2016 - 12.2018
- Managed client accounts to ensure satisfaction and retention.
- Developed strategic plans to meet client needs and objectives.
- Coordinated with internal teams to deliver effective solutions for clients.
Process Reengineering Technician
Mozabanco
Maputo , Maputo
01.2014 - 12.2015
- Operated and maintained banking equipment for efficient service delivery.
- Assisted customers with technical issues and provided troubleshooting support.
- Collaborated with team members to ensure smooth daily operations.
Monitoria de Processos
BCI-Banco Comercial de Investimentos
Maputo, Maputo
01.2012 - 12.2013
Private Client Manager
BCI- Banco Comercial de investimentos
Maputo , Maputo
01.2010 - 12.2011
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables with internal teams.
- Developed strategic account plans to meet client needs.
Commercial Assistant
BCI-Banco Comercial de Investimentos
Maputo , Maputo
03.2008 - 12.2009
Education
MBA - MBA in Management and Business Administration
IMF Business School
Spain , Spain 02.2020 - 10.2025
Bachelor of Science - Statistics
Eduardo Mondlane University
Maputo, Maputo 02.2008 - 05.2012
Skills
- Leadership
- Teamwork
- Conflict Resolution
- Good Presentation
- Communication
- Creativity
- Proactivity
- Results-Oriented
Timeline
Branch Director,
Nedbank Mozambique
06.2025 - Current
MBA - MBA in Management and Business Administration
IMF Business School
02.2020 - 10.2025
Branch Manager
Nedbank Mozambique
03.2019 - 12.2021
Corporate Account Manager
Mozabanco
06.2016 - 12.2018
Process Reengineering Technician
Mozabanco
01.2014 - 12.2015
Monitoria de Processos
BCI-Banco Comercial de Investimentos
01.2012 - 12.2013
Private Client Manager
BCI- Banco Comercial de investimentos
01.2010 - 12.2011
Commercial Assistant
BCI-Banco Comercial de Investimentos
03.2008 - 12.2009
Bachelor of Science - Statistics
Eduardo Mondlane University
02.2008 - 05.2012