Dércio Joaquim Marcos ZANDAMELA

• Responsible for leading and directing team of Country AR and Collections Specialist towards achieving timely and end to end AR ownership in terms of outstanding and overdue for each cluster under his/her management in conjunction with team based in organization;
• Ensure compliance of IFRS 15-Revenue from Contracts with Customers analyzing changes that may occur in financial statements specifically on customer revenues;
• Assume responsibility over group of countries within his/her scope with view to improving overall working capital position through sound management of overdue accounts and proactive engagement with stakeholders to ensure continuous improvement of collections on cluster and global level;
• Role involvement in high levels of stakeholder engagement & direct responsibility over outcomes achieved (DSO/BPDSO, OD% & ADL) by clusters under management, and involves working closely with working with the Global Process Lead and cluster managers to direct and control operational activities in line with CMA CGM collections processes, strategies and methodologies;
• Work in partnership with local (cluster specific) stakeholders and AR Leads to ensure collections activities are occurring in line with agreed KPI’s and SLA’s for each cluster with emphasis on driving and implementing standardization of processes across clusters and processes within greater Team Reporting to Cluster AR Lead responsible for specific Clusters and end to end analytics for Region;
• Maintain responsibility for all process-based activity as well as driving accountability through to Collections teams based in countries;
• Ensure effective and efficient collections for assigned clusters, such that DSO, ADL, DSO/BPDSO measurements show continuous improvement whilst aligning processes to global standard;
• Ensures the integrity of revenue reporting & correct financial records by making accurate and timely entries into the Accounts Receivables & related systems (credits, write-offs, cash applications, refunds) All actions are following financial policies and procedures as well as the customer's specific contractual terms;
• Keep track of assigned accounts to identify outstanding debts and plan course of action to recover outstanding payments;
• Create trust relationships with debtors when possible to avoid future issues;
• Reviews and evaluates accounts for assigned Customer queries, seeking guidance on new or exception situations, to accurately determine the validity of the query & required actions;
• Evaluation takes account of multiple factors (Policies and Procedures that impacts the transaction, terms & conditions of shipping & route cause of error). Initiates & co-ordinates actions through to a final resolution working within established financial parameters. May involve other functions (i.e. Sales) when required;
• Manage accounting periods opening and closing in accordance with agency closing calendar;
• Ensure coordination with GL Manager and guarantee appropriate information sharing;
• Experienced with ERP and Request Tools;
• Responsible to prepare Cash/Collection Forecast in weekly basis;
• Proactively manage debt collection on assigned portfolio of accounts;
• Maintain corporate credit policy;
• Recommend changes in credit policy to HO Credit management.
• Collaborated with team members to achieve target results

• Apply group rules, processes and working programs issued from Order to Cash procedure.
• Define Receivable invoices coding and booking.
• Reviewing open accounts for collection efforts, by making outbound collection calls in professional manner while keeping and improving customer relations.
• Realize accurate and reliable bookings in accounting system.
• Perform collection actions in accordance with CMA-CGM rules and with working program defined by AR Manager. Lease and communicate with internal departments as required to maintain accurate position with costumer accounts.
• Prioritize and manage challenging workload whilst maintaining high level of customer service and satisfaction.
• Negotiate payoff deadlines or payment plans.
• Be interface (at his level) with different agency services and departments regarding customer invoicing, payment and credit control.
• Apply action plan as defined by AR Manager for accounting closing activities.

Roles regarding business processes:

• Participate to weekly progress meeting managed by AR Manager.
• Identify issues attributing to account delinquency and discuss them with management.
• Enter invoices, debit/credit notes by using batches and control accuracy of bookings on daily basis.
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify invoices with unapproved status and inform AR Manager in case of issues.
• Identify invoices in disputes and inform AR Manager on weekly basis and perform required adjustments.
• Comply with requirements when legal action is unavoidable.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Run key Ocean and SAP reports allowing to perform AR activities and Prepare weekly reports.
• Assisted debtors in setting up payment plans to recover overdue balances

• Release of all bank operations and respective Bank Reconciliations;
• Manage Financial Accounting and Cash Flow Control.
• Collect of data for subsequent improve of obligations and effective fiscal Rights in Mozambique through accounting program Primavera 6.20.
• Perform legal declarations and statements for local authorities regarding VAT, Income Tax, Local Tax, Payroll Tax.
• Elaboration of monthly Trials and too much accountant maps; Analyze and reconciliation of bills;
• Analysis of Trials for subsequent Auditing and capacity of accompanying Auditors in acting of their functions;
• To contribute for procedures and strategies inside of department;
• To elaborate monthly financial reports;

• Revise organization processes by auditing client checks and cash receipts.
• Documented fiscal budget and established procedures for tracking expenses.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Applied mathematical abilities to calculate and check figures in accounting systems.

• Balanced and submitted financial reports for review and approval.
• Interacted with clients and obtained cost and budget information to draft and manage accounts.
• Analyzed and verified employee expense reports for accuracy.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Reconciled balance sheet figures in Primavera and sought assistance to reduce errors.
• Extracted and manipulated data using Primavera system.