Cornelius Engelbrecht

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established foundational processes for business operations.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Handled record tonnage of 1 300 000.00mt per annum.

Oversee day-to-day operations, manage employee performance and output while meeting your overall deliverables

• Operational overview and management for Access World Maputo Mozambique

• Responsible for registering and monitoring vessels in order to provide input into financial forecasts

• Financial forecast and budget involvement, including analyzing and managing costs

• Operational management of all vessels

• Management of Maputo Mozambique vessel operations and sub-agents

• Overall responsibility of all sub-agents used around Maputo Mozambique

• Compiling and monitoring revenue reports, management reports.

• Responsible for collation and distribution of Access World commodity reports and general reporting requirements

• Overseeing the accuracy of port and commodity handbooks and port cost calculators

• Ensuring that all operational staff are compliant with Health, Safety & Environment requirements,

including provision and monitoring of PPE, and day to day safety activities

• Responsible for Quality Assurance procedures and processes i.e., creating, implementing and ensuring it is part of daily operations.

• Attending to customer enquiries and monitoring customer engagement and satisfaction across the offices

• Assist the Regional Director with commercial activities, business development and maintenance of existing business/clients

• Working closely with Liner customers and our branch offices handling our Liner business

• Account management of Key clients

• Employee development, training and mentoring

• Managing employee annual leave and absences for coverage and relief in ports as required

• Managing all port/employee inductions

• Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
• Provided exceptional customer service, addressing inquiries promptly and resolving issues efficiently to enhance client satisfaction levels.
• Enhanced warehouse safety by conducting regular inspections and enforcing compliance with company guidelines.
• Optimized space utilization in warehouse, reorganizing product layouts for better accessibility and flow.
• Implemented cost-saving measures by identifying areas of excess spending and recommending adjustments to budgets accordingly.
• Continuously reviewed operational processes to identify areas for improvement, implementing changes as necessary to drive continuous performance enhancements.
• Set schedules for 35 staff by planning and designating shifts and hours.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
• Continuously reviewed operational processes to identify areas for improvement, implementing changes as necessary to drive continuous performance enhancements.
• Reduced product waste by closely monitoring expiration dates and rotating stock accordingly.
• Optimized space utilization in warehouse, reorganizing product layouts for better accessibility and flow.
• Coordinated seamless collaboration among team members, fostering cohesive work environment that promoted productivity.
• Provided exceptional customer service, addressing inquiries promptly and resolving issues efficiently to enhance client satisfaction levels.
• Evaluated vendor performance regularly, holding them accountable for meeting expectations regarding product quality, pricing, and delivery timelines.
• Improved inventory management by implementing efficient bulk storage systems and monitoring strategies.
• Assisted with employee training initiatives as needed to develop highly skilled workforce capable of adapting quickly to evolving industry trends.
• Implemented cost-saving measures by identifying areas of excess spending and recommending adjustments to budgets accordingly.
• Streamlined order processing for faster turnaround time, ensuring timely delivery to customers.
• Conducted periodic risk assessments within warehouse facility to identify and mitigate potential hazards, ensuring safe working environment for all staff members.
• Established effective communication channels between departments to streamline operations and facilitate information sharing across teams.

• Responsible for planning and organizing all aspects of business, developing business opportunities, maintaining client relationships, ensuring profitability and operational standards.

• Managed all aspects of operations with staff of 47, maintained budget, liaised with clients, optimized resources, ensured compliance with ISO and NOSA standards.
• Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
• Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
• Fielded customer complaints and comments and rectified issues.
• Handled customer complaints and revised process to improve service, boosting customer service scores 96%.
• Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
• Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
• Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
• Directed and monitored tracking, routing and dispatching transportation vehicles.
• Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
• Enhanced safety standards by conducting regular audits and implementing corrective actions.

• Oversees daily and weekly activities of the operation to ensure optimum utilization of space, labour and equipment, staff development and welfare, operational responsibility of customer requirements.

• Control and supervision of client’s containers, supervision of packing and documentation, ensure stack dates are met.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Excellent communication skills, both verbal and written.