Cleófas António Viagem
Communication And Project Management
Maputo
Summary
Focused on helping accountability to affected population by applying expertise in information management and communication strategies. Knowledgeable about implementing data tracking systems to gather snapshot or ongoing information. Good relationship-building, critical thinking and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Programme Policy Officer (Hotline Manager)
United Nations World Food Programme
6 2023 - Current
- Manage the Interagency Linha Verde da Resposta a Emergência 1458 with the involvement of the relevant stakeholders
- Liaise closely with focal points of other relevant clusters to ensure clarity of actions and up to date information is available for effective two-way communication
- Manage PSEA cases in accordance with the PSEA network SOPs ensuring sensitive handling of the report, effective capturing of data, and confidential referral of cases to relevant PSEA focal points via the PSEA network assuring compliance with data protection measures.
- Developed clear communication materials to convey complex policy concepts to diverse audiences.
- Provided detailed reports on program outcomes demonstrating the impact of implemented policies.
- Collaborated with stakeholders to gather valuable input, ensuring policies were well-informed and comprehensive.
- Facilitated communication and relationship development between different stakeholders.
- Managed contract with the call center service provider
- Managed the financial component of the hotline including fundraising and funds allocation.
- Coordinated regular trainings for the call center operators
PEPFAR Public-outreach Communication Assistant
Embassy of the United States of America in Mozambique
06.2020 - 06.2023
- Promote understanding about the U.S Government's role in the HIV/AIDS Response in Mozambique through PEPFAR using multiple media
- Develop and implement the PEPFAR Public Communication strategy in Mozambique
- Manage the U.S Mission website, especially the PEPFAR component.
- Designed visually appealing promotional materials using graphic design software that resulted in increased audience interest.
- Tasked with translating complex technical concepts into relatable language improving understanding among non-technical stakeholders.
- Managed social media accounts to increase PEPFAR´s role awareness and create engaging content.
- Enhanced team collaboration by organizing meetings, taking detailed minutes, and distributing relevant materials to all members.
- Coordinated company events such as webinars to promote knowledge-sharing among stakeholders particularly in the ambit of the World AIDS Day celebration.
- Contributed to team success by translating from English to Portuguese and proofreading presentations ensuring error-free communications materials were distributed internally and externally.
- Served as the primary contact point for external communication partners for PEPFAR, managing correspondences professionally with effective communication skills.
- Supported public relations efforts by drafting press releases and coordinating media outreach initiatives relevant to the office.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Took photographs and videos during special events for social media pages.
- Supported public relations managers with writing, researching and preparation of materials
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Senior Programme Associate
UN – World Food Programme
10.2019 - 06.2020
- Oversee the allocation of complaint and feedback mechanisms (CFM) such as complaint boxes and humanitarian hotline posters at distribution sites, working closely with Field Monitors and Cooperating Partners (CP)
- Record issues raised and take actions in CFM's central management system (SugarCRM), analyze and categorizing the data and identifying actions needed
- Sensitize communities on Accountability to Affected Population in the ambit of the humanitarian assistance
- Promote the Protection to the affected population
- Write success stories
- Create contents for social media
- Established strong relationships with stakeholders through consistent communication, driving engagement and support.
- Successfully managed competing priorities while maintaining focus on delivering exceptional results within deadlines.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Information and Communication Coordinator
Friends in Global Health - FGH
08.2016 - 09.2019
- Guide the Information and Communication Officers and Mobilizers of the Mobile Multimedia Unit in the planning execution and monitoring of communication activities for behavior change and to generate demand for health services, prevention, care and treatment of HIV, Tuberculosis and Gender Based Violence
- Support in the design of tools and techniques for the implementation of the organization's communication strategy
- Manage the link between communication activities with the other areas of the organization and with the counterpart of the Provincial Health Directorate.
- Write success stories
- Train the field teams on communications using existing media
- Manage the contract with community radios and theatre groups
- Manage the production, reproduction and distribution of printed, audiovisual information, education and communication materials
- Coordinate the organization of health campaigns
- Spearheaded public relations campaigns that generated favorable press coverage for the organization''s initiatives.
- Assisted in budget management for communications projects, ensuring cost-effective allocation of resources across initiatives.
- Established comprehensive metrics tracking systems to monitor success of various communication activities towards achieving overall objectives.
- Collaborated with cross-functional teams to develop effective communication materials that drove business growth.
- Mentored junior team members, fostering a collaborative environment that supported professional development goals.
- Coordinated high-impact events to promote company initiatives and strengthen stakeholder relationships.
- Produced internal communications to update the company´s employees on relevant activities taking place
- Writing reports to the donor on the communication component
- Enhanced brand awareness by developing and executing strategic communication plans.
Journalist, Presenter and Editor
STV/O País
11.2013 - 08.2016
- Ensure the dissemination in time, and with quality, of some of the main news services
- Participate in editorial meetings to support the definition of the news agenda of the group's organs (STV, STV Notícias and O País)
- Produce in-depth journalistic reports for the most important news spaces of the organ
- Make live coverage of the main events scheduled by the organ such as sessions of the Assembly of the Republic, National Commemorative Ceremonies, National and International Conferences, and others.
- Wrote, edited and produced stories for Internet and digital channels.
- Enhanced publication''s reputation by consistently delivering high-quality, well-researched articles on various topics.
- Cultivated strong relationships with sources and other contacts to support leads and story development.
- Researched and gathered information to develop accurate and credible stories.
- Edited and proofread articles to achieve peak accuracy and quality.
- Generated compelling story ideas by staying current on industry trends and leveraging professional networks.
- Covered high-profile events such as political elections and natural disasters, providing timely updates to readers.
- Adapted writing style for diverse audiences across print, online, and multimedia platforms.
- Mentored junior reporters, providing guidance on effective interviewing techniques and story development strategies.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Received journalism awards (CNN African Journalist Award 2016 and European Commission Journalism for Human Rights 2018) for in-depth reports production and publication.
- Reported from field locations and wrote stories under tight deadlines.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
Education
Master of Arts - Digital Communications And Media
Eduardo Mondlane University
Maputo, Mozambique 04.2001 -
Bachelor of Arts - Journalism
Eduardo Mondlane University – Maputo
Maputo, Mozambique 04.2001 -
High School Diploma -
Samora Moisés Machel Secondary School
Beira, Mozambique 04.2001 -
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Skills
Policy analysis
Influencing skills
Policy Implementation
Program Management
Cost-benefit analysis
Multitasking
Excellent Communication
Team Collaboration
Team building
Professionalism
Presentation abilities
Id
110100670806Q
Contacts - Phone
- +258 855 663 966
- +258 865 663 966
- +258 825 663 966
Usualaddress
Cidade de Maputo, Magoanine B, Quarteirão 20, casa Nr. 90
Personal Information
- Date of Birth: 02/07/90
- Nationality: Mozambican
- Marital Status: Married
Languages
Portuguese
Native language
Portuguese
Proficient
C2
English
Advanced
C1
Timeline
PEPFAR Public-outreach Communication Assistant
Embassy of the United States of America in Mozambique
06.2020 - 06.2023
Senior Programme Associate
UN – World Food Programme
10.2019 - 06.2020
Information and Communication Coordinator
Friends in Global Health - FGH
08.2016 - 09.2019
Journalist, Presenter and Editor
STV/O País
11.2013 - 08.2016
Master of Arts - Digital Communications And Media
Eduardo Mondlane University
04.2001 -
Bachelor of Arts - Journalism
Eduardo Mondlane University – Maputo
04.2001 -
High School Diploma -
Samora Moisés Machel Secondary School
04.2001 -
Programme Policy Officer (Hotline Manager)
United Nations World Food Programme
6 2023 - Current
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