Clausio Covane

Roles in this position:
Implement Business in Retail strategy and lead business countrywide to reach targets and Company Goals under SME segment.
Drive revenue growth and Customer acquisition and retention in WICCs and Dealers Shop for all VB Product and Services Portfolio.
Achievement of revenue/margin targets, market penetration and customer acquisition/satisfaction/retention.

Key accountabilities:
Lead, motivate, attract and develop Retail Team countrywide;
Jointly with Regions Managers set and agree targets for retail team and ensure adoption of sales strategy, articulate opportunities and threats in order to ensure that agreed targets are met;
Build and maintain strong relationships with Retail key Customers and internal stakeholders;
Ensure that Retail assistants are well trained and informed on VB Solutions Portfolio and jointly with Regions Sales Managers identify key training needs;
Compile reports for Retail activities countrywide and present on agreed periods and make recommendations to EHOD on decisions that affect operational effectiveness of Retail Segment and propose alternative solutions.

Other Tasks:

• Trained team members in successful strategies to meet operational and sales targets.
• Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Submitted reports to senior management to aid in business decision-making and planning.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Resolved problems, improved operations and provided exceptional service.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Managed over 40 key costumers.
• Leveraged strategic planning to penetrate key accounts.
• Elevated account management by predicting potential competitive threats and outlining proactive solutions.
• Successfully convinced clients to purchase instead of leasing to minimize losses to competitors and extend individual client investments.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Consistently achieved top ranking in revenue and profit growth.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Identified new targets, developed new business opportunities and presented product lines to customers.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Managed over 300 Small and Medium Enterprises.
• Served customers in friendly, efficient manner following outlined steps of service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Carried out day-day-day duties accurately and efficiently.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Managed over 200 retail costumers.
• Ensured company products sales.
• Managed entire flow of information related to individual client portfolio.
• Creation of proposals for new customers using SAP application.
• Follow up on supplies plus after-sales visits to customers.
• Credit/debit notes processing.
• Invoice validation.
• Completed all job reports and logs immediately following service calls.
• Maintained quality assurance in order to meet customer satisfaction objectives.

• Managed over 20 business partners.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
• Provided pricing information to customers regarding specific products.
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
• Responded to telephone and in-person requests for information.
• Drove new business by acquiring new clients and expanding new and existing relationships.
• Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
• Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
• Maximized customer retention by resolving issues quickly.
• Supported clients with business analysis, documentation and data modeling.