Celso Guibunda
Project Manager
Maputo
Summary
Senior Project Manager with over four years of experience leading high-value projects exceeding $1.8 million. Successfully ensured company compliance with international standards and regulatory requirements. Implemented a customer-centric approach that significantly reduced instruction complexity and improved customer experience. Proven ability to build trusting relationships, foster effective communication, and navigate conflict resolution successfully.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Senior Project Manager
Standard Bank SA
2 2020 - Current
- Spearheaded the migration of Cross-Border Payments and Reporting (CBPR+), Southern African Development Community – Real-Time Gross Settlement (SADC-RTGS), and Local Real-Time Gross Settlement and Automated Clearing House (Domestic RTGS & ACH) modules as part of the SWIFT Modernization Program
- This successful initiative ensured the bank's adoption of the ISO 20022 standard, enabling future-proofed operations and uninterrupted customer service
- Led the implementation of mobile wallet (M-pesa & E-Mola) and biller (entity and reference payment) interoperability as part of the Euronet Program
- This initiatives facilitated seamless customer transactions through mobile wallets and streamlined bill payments with various billers, enhancing the bank's participation in the SIMOrede
- Led a geographic disperse and cross-functional team of over 50 members in a complex project to upgrade the core banking system (T24) to R20 and migrate the framework from TAFC to TAFJ
- This initiative established the bank's capability to implement high availability, enabling faster product deployment through APIs and ensuring continuous system uptime
- Successfully spearheaded the implementation of the Unique Bank Identification Number (NUIB), ensuring over 86% customer compliance with regulatory requirements
- Led the restructuring of the NETPLus (mobile app, Internet banking), optimizing response time by more than 90%, resulting in a customer satisfaction increase of over 23%
- Spearheaded the implementation of a streamlined workflow for cross-border payments, achieving a remarkable 65%+ improvement in turnaround time and a 75% reduction in manual intervention
- This initiative significantly improved customer satisfaction
- As a Scrum Master, spearheaded cash and collection journey, utilizing agile methodologies to achieve a delivery rate exceeding 90%.
Software Engineer
Standard Bank SA
07.2011 - 02.2020
- Led technical teams in the successful migration of the credit card platform to Base2000 and the implementation of the new NETPlus (Internet Banking) platform
- These initiatives resulted in a remarkable improvement in customer satisfaction, exceeding 95%
- Demonstrated software engineering expertise by developing end-to-end integrations between the Core Banking System (T24) and various platforms, including mobile wallets (M-pesa), tax payment (E-tax), real-time service recharges (EDM-Credelec, Movitel, Mcel, Vodacom), service payments (TvCabo, Multichoice, ISPU, ZAP) and Host to Host solution with MLT
- These initiatives resulted in a significant revenue increase exceeding 35%
- Demonstrated software development expertise by securing the revamp and implementation of new functionalities for the internet banking platform (Old NETPlus), ensuring a more robust and user-friendly experience while addressing bugs and optimizing existing functionalities, resulting in improved system performance and stability
- Promoted and secure the development and implementation of an IT service management solution
- This user-friendly platform enabled internal customers to register and track incidents, changes, services, and consumable stock, resulting in an impressive 18% increase in overall IT service efficiency.
Service Desk Technician
Barclays Bank Moçambique SA
06.2010 - 07.2011
- Provided first-line technical support for a wide range of issues, including core banking system (Flexcube), operating systems, networks, hardware, and other enterprise applications
- Diagnosed and resolved user inquiries related to various IT systems, escalating complex issues to the appropriate support provider while documenting them meticulously in the ticketing system for efficient tracking and resolution
- Effectively handled a high volume of incoming calls (approximately 50 daily) by actively listening to customer concerns, providing clear explanations, and collaborating with the IT team to deliver timely solutions.
Financial consultant
12.2007 - 06.2010
- Developed strong client relationships by actively listening to their financial goals and risk tolerance to recommend suitable bank products
- Spearheaded workshops and marketing campaigns to educate customers about the benefits of bank products, resulting in a significant increase in new customer acquisition and cross-selling opportunities.
Education
Honors degree in Computer Science -
Eduardo Mondlane University
Skills
Project Management best practices
Budget & Resource Management
Risk & change management
Agile Methodology
Scrum/Kanban
Cross-functional team leadership
Team Mentoring & Coaching
Facilitation of workshops
Data analysis
Root Cause Analysis & Problem-solving
Stakeholder Engagement
Java, C#, SQ & Jbase
HTML CSS & Java script
SQL Database administration
Certification
Project Management Professional (PMP), Project Management Institute
Affiliations
Project Management Institute, 08/2023, PRESENT
Languages
Portuguese
English
Timeline
Software Engineer
Standard Bank SA
07.2011 - 02.2020
Service Desk Technician
Barclays Bank Moçambique SA
06.2010 - 07.2011
Financial consultant
12.2007 - 06.2010
Senior Project Manager
Standard Bank SA
2 2020 - Current
Honors degree in Computer Science -
Eduardo Mondlane University
Project Management Professional (PMP), Project Management Institute
PMI Agile Certified Practitioner (PMI-ACP), Project Management Institute
Certified Lean six sigma White Belt, MF Treinamentos s
Profession Project Management Exam prep course, Torque IT adcorp
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