Economics
Carla Machambiça
Bank Assistant
Maputo,MPM
Summary
Dynamic office assistant with over 5 years of professional experience. Seeks to leverage top-notch managerial and organizational skills to boost efficiency. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Commercial Banking Assistant
Nedbank Mozambique
Maputo
11.2016 - Current
- Provide primary customer support to internal and external customers.
- Collected customer feedback and make process changes to exceed customer satisfaction goals.
- Conduct sales by recommending products and services to customers thoroughly explaining details
- Answer customer telephone calls promptly to avoid on -hold wait times.
- Assist customers with setting appointments special order requests in terms of trade.
- Liaise with customers , management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivate customer loyalty, promote repeat customers and improved sales.
- Adhere to operational controls to ensure safety and security of customers and banks assets including legal, corporate, and regulatory procedures and policies.
- Perform administrative functions for the department including typing memos, letters, answering and directing calls, report distribution, and file management.
- Open personal and business bank accounts.
- Reconciling bank deposits and payments.
- Responding to customer complaints and addressing transaction-related issues.
- Preparing and communicating daily banking activity reports.
- Assisting my supervisor with the bank branch 's treasury activities.
- Assisting with the physical counting of cash.
- Maintaining financial records, cash logs, and spreadsheets.
- Investigating and resolving discrepancies with cash transactions.
- Assist the bank account managers with customers needs.
- Ensure policies and procedures compliance while processing transactions and built customers confidence.
- Ensure banking center operations are in compliance with federal regulations.
- Assist teller associates in handling more complex transactions and issues.
- Manage and ensure all day-to-day operations are in compliance with internal established policies and procedures.
Excellence Training
NEDBANK MOZAMBIQUE
Maputo, MPM
11.2021 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Saved $[amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Improved operations through consistent hard work and dedication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cyber Security Training
- Used Microsoft Word and other software tools to create documents and other communications.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
Education
Bachelor of Commerce - Economics
University of South Africa
South Africa 01.2015 - Current
High School Diploma -
Colegio Kitabu
Mozambique 02.2005 - 11.2009
Skills
In-depth knowledge of banking policies, procedures, and systems
Superior oral and written communication skills
Excellent mathematical and accounting skills
Outstanding problem solving skills
Amazing ability to multi task and work in team environment
Uncommon ability to cross-sell products and services
Time management
Attention to detail
Microsoft Word, PowerPoint, and Excel
Adaptability
Organization
Prioritization
Interests
International relations
Career experience
Home decor
Travelling
Health food
Community Service
Cooking or Baking
Timeline
Excellence Training
NEDBANK MOZAMBIQUE
11.2021 - Current
Commercial Banking Assistant
Nedbank Mozambique
11.2016 - Current
Bachelor of Commerce - Economics
University of South Africa
01.2015 - Current
High School Diploma -
Colegio Kitabu
02.2005 - 11.2009