Economics
Carla Machambiça
Bank Assistant
Maputo,MPM
Summary
Dynamic office assistant with over 5 years of professional experience. Seeks to leverage top-notch managerial and organizational skills to boost efficiency. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Commercial Banking Assistant
Nedbank Mozambique
Maputo
11.2016 - Current
- Provide primary customer support to internal and external customers.
- Collected customer feedback and make process changes to exceed customer satisfaction goals.
- Conduct sales by recommending products and services to customers thoroughly explaining details
- Answer customer telephone calls promptly to avoid on -hold wait times.
- Assist customers with setting appointments special order requests in terms of trade.
- Liaise with customers , management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivate customer loyalty, promote repeat customers and improved sales.
- Adhere to operational controls to ensure safety and security of customers and banks assets including legal, corporate, and regulatory procedures and policies.
- Perform administrative functions for the department including typing memos, letters, answering and directing calls, report distribution, and file management.
- Open personal and business bank accounts.
- Reconciling bank deposits and payments.
- Responding to customer complaints and addressing transaction-related issues.
- Preparing and communicating daily banking activity reports.
- Assisting my supervisor with the bank branch 's treasury activities.
- Assisting with the physical counting of cash.
- Maintaining financial records, cash logs, and spreadsheets.
- Investigating and resolving discrepancies with cash transactions.
- Assist the bank account managers with customers needs.
- Ensure policies and procedures compliance while processing transactions and built customers confidence.
- Ensure banking center operations are in compliance with federal regulations.
- Assist teller associates in handling more complex transactions and issues.
- Manage and ensure all day-to-day operations are in compliance with internal established policies and procedures.
Excellence Training
NEDBANK MOZAMBIQUE
Maputo, MPM
11.2021 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Saved $[amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Improved operations through consistent hard work and dedication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cyber Security Training
- Used Microsoft Word and other software tools to create documents and other communications.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
Education
Bachelor of Commerce - Economics
University of South Africa
South Africa 01.2015 - Current
High School Diploma -
Colegio Kitabu
Mozambique 02.2005 - 11.2009
Skills
In-depth knowledge of banking policies, procedures, and systems
Interests
International relations
Career experience
Home decor
Travelling
Health food
Community Service
Cooking or Baking
Timeline
Excellence Training
NEDBANK MOZAMBIQUE
11.2021 - Current
Commercial Banking Assistant
Nedbank Mozambique
11.2016 - Current
Bachelor of Commerce - Economics
University of South Africa
01.2015 - Current
High School Diploma -
Colegio Kitabu
02.2005 - 11.2009