Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Carla Machambiça

Bank Assistant
Maputo,MPM

Summary

Dynamic office assistant with over 5 years of professional experience. Seeks to leverage top-notch managerial and organizational skills to boost efficiency. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience
12
12
years of post-secondary education
2
2
Languages

Work History

Commercial Banking Assistant

Nedbank Mozambique
Maputo
11.2016 - Current
  • Provide primary customer support to internal and external customers.
  • Collected customer feedback and make process changes to exceed customer satisfaction goals.
  • Conduct sales by recommending products and services to customers thoroughly explaining details
  • Answer customer telephone calls promptly to avoid on -hold wait times.
  • Assist customers with setting appointments special order requests in terms of trade.
  • Liaise with customers , management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivate customer loyalty, promote repeat customers and improved sales.
  • Adhere to operational controls to ensure safety and security of customers and banks assets including legal, corporate, and regulatory procedures and policies.
  • Perform administrative functions for the department including typing memos, letters, answering and directing calls, report distribution, and file management.
  • Open personal and business bank accounts.
  • Reconciling bank deposits and payments.
  • Responding to customer complaints and addressing transaction-related issues.
  • Preparing and communicating daily banking activity reports.
  • Assisting my supervisor with the bank branch 's treasury activities.
  • Assisting with the physical counting of cash.
  • Maintaining financial records, cash logs, and spreadsheets.
  • Investigating and resolving discrepancies with cash transactions.
  • Assist the bank account managers with customers needs.
  • Ensure policies and procedures compliance while processing transactions and built customers confidence.
  • Ensure banking center operations are in compliance with federal regulations.
  • Assist teller associates in handling more complex transactions and issues.
  • Manage and ensure all day-to-day operations are in compliance with internal established policies and procedures.

Excellence Training

NEDBANK MOZAMBIQUE
Maputo, MPM
11.2021 - Current
  • Maintained energy and enthusiasm in fast-paced environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Saved $[amount] by implementing cost-saving initiatives that addressed long-standing problems.
  • Improved operations through consistent hard work and dedication.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cyber Security Training

  • Used Microsoft Word and other software tools to create documents and other communications.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team-building activities to enhance working relationships.
  • Improved operations through consistent hard work and dedication.

Education

Bachelor of Commerce - Economics

University of South Africa
South Africa
01.2015 - Current

High School Diploma -

Colegio Kitabu
Mozambique
02.2005 - 11.2009

Skills

    In-depth knowledge of banking policies, procedures, and systems

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Interests

Economics

International relations

Career experience

Home decor

Travelling

Health food

Community Service

Cooking or Baking

Timeline

Excellence Training

NEDBANK MOZAMBIQUE
11.2021 - Current

Commercial Banking Assistant

Nedbank Mozambique
11.2016 - Current

Bachelor of Commerce - Economics

University of South Africa
01.2015 - Current

High School Diploma -

Colegio Kitabu
02.2005 - 11.2009

Cyber Security Training

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Carla MachambiçaBank Assistant