Bruno Mendes
Senior Technician
Maputo
Summary
Dynamic Insurance Underwriter with a proven track record at EMOSE, excelling in risk management and client acquisition. Expert in policy evaluation, I enhanced profitability through precise pricing strategies and fostered teamwork by mentoring junior staff. Committed to continuous improvement, I achieved high customer retention rates by delivering exceptional service and transparent practices.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Insurance Underwriter
EMOSE
10.2015 - Current
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
- Increased profitability by accurately assessing potential exposure levels and determining appropriate premium rates.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Provided expert guidance to sales teams regarding proper risk selection criteria for new business opportunities.
- Achieved high levels of customer retention through personalized service and attention to detail in policy creation.
- Mentored junior underwriters, fostering a positive team environment focused on achieving business objectives.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
- Successfully managed a diverse portfolio of clients across multiple industries while maintaining excellent loss ratios over time.
- Enhanced customer trust by ensuring transparent and fair underwriting practices.
Insurance Broker
CONCORSE- AGENTES DE SEGUROS
01.2012 - 01.2015
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
Call Agent
INTERCAMPOS
01.2010 - 01.2012
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
Education
Medium Software Information - Computer And Information Systems
Tecnicol
04.2001 -
Management License Degree - Management
Saint Thomas University-USTM
Maputo 04.2001 -
Language - English Language
INSTITUTE OF LANGUAGE-IL
Maputo, Mozambique 04.2001 -
High School Diploma -
Emilia Dausse Secondary School
Inhambane 04.2001 -
Skills
Policy evaluation
Sales support
Data interpretation
Industry trends awareness
Insurance policy expertise
Teamwork
Teamwork and collaboration
Policy renewal
Customer service
Problem-solving abilities
Excellent communication
Analyzing data
Adaptability and flexibility
Adaptability
Risk management
Client acquisition
Professionalism
Continuous improvement
Multitasking Abilities
Decision-making
Timeline
Insurance Underwriter
EMOSE
10.2015 - Current
Insurance Broker
CONCORSE- AGENTES DE SEGUROS
01.2012 - 01.2015
Call Agent
INTERCAMPOS
01.2010 - 01.2012
Medium Software Information - Computer And Information Systems
Tecnicol
04.2001 -
Management License Degree - Management
Saint Thomas University-USTM
04.2001 -
Language - English Language
INSTITUTE OF LANGUAGE-IL
04.2001 -
High School Diploma -
Emilia Dausse Secondary School
04.2001 -