Brenda Chaka Chibaya Nhone
Maputo,MPM
Summary
To contribute to efficient fleet operations by providing strong administrative, technical, and client support, ensuring smooth coordination between clients and technicians.To offer excellent customer and technical support in fleet management, ensuring timely service delivery, accurate reporting, and client satisfaction.
I have extensive experience managing both administrative and technical aspects of fleet operations. My ability to communicate effectively with clients, resolve software queries, and coordinate with technicians allows me to ensure seamless workflow and customer satisfaction. I am organized, proactive, and always ready to learn new systems to improve performance.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Fleet system support Client assistance
Control fleet Services
01.2019 - Current
- Data capturing - Job cards (Installs, de-installs, re-installs and repairs).
- Filing - All job cards and delivery notes.
- Archiving - de-install job cards filed and old install job cards sorted and archived.
- Client queries (Client support).
- Admin queries e.g. creating users, removing admin access, setting up reports, drawing reports, scheduling reports, software related queries (Mapping, etc.),etc.
- Training - Software training on system operations
- Stock lists - Monthly stock lists for invoicing
- Mozambique Support -
- Software query support.
- Unit Programming assistance
- Physical testing of units when needed.
- Client liaison
- SIM data top-ups (Monthly/ If and when required)
- Invoicing Clients
- Occasional Banking for Company
Assistant Restaurant Manager
Café Sol Restaurant
01.2015 - 01.2019
- Supervising staff (waiters, cleaners, kitchen helpers)
- Making sure customers are served well
- Handling problems or complaints
- Helping with staff schedules and shifts
- Checking stock (food, drinks, supplies)
- Training new employees
- Making sure the restaurant is clean and organized
- Opening or closing the restaurant when the manager is not there.
Secretary
Fonte da Vida
01.2012 - 01.2014
- Scheduling deliveries with the driver or warehouse team
- Confirming addresses and delivery times
- Recording deliveries completed
- Reporting problems like delays or stock shortages
- Answering phone calls, WhatsApp, emails, and customer enquiries
- Preparing documents, letters, and reports
- Filing invoices, delivery notes, and contracts
- Keeping records organized (orders, clients, suppliers)
Education
O level - Computers basics
Glenview High 1
Skills
- Fleet management support
- Job card processing
- Data capturing
- Record keeping
- Client service
- Team leadership & staff supervision
- Customer service excellence
- Stock and cost control
- Cash handling & reporting
- Food safety & hygiene compliance
- Communication
- Technician coordination
- Reporting
- Report scheduling
- Software support
- System support
- Mapping
- Tracking platforms
- User account management
- Stock control
- Inventory updates
- Invoicing
- Basic accounting
- Filing
- Document archiving
- SIM management
- Data top-ups
- Training
- Onboarding
- Problem-solving
- Multitasking
- Microsoft Office
Projects
Fleet System Optimization, Assisted in improving the company's fleet tracking system by managing user access, organizing data capture for all job cards, and providing training for new users on mapping and reporting tools.
Additional Information
I have extensive experience managing both administrative and technical aspects of fleet operations. My ability to communicate effectively with clients, resolve software queries, and coordinate with technicians allows me to ensure seamless workflow and customer satisfaction. I am organized, proactive, and always ready to learn new systems to improve performance., I would welcome the opportunity to bring my experience and dedication to your organization. I am confident that my strong background in fleet operations, client support, and administrative management would make me a valuable member of your team. Thank you for considering my application. I look forward to the possibility of an interview.
Languages
English
First Language
Portuguese
Beginner
A1
Timeline
Fleet system support Client assistance
Control fleet Services
01.2019 - Current
Assistant Restaurant Manager
Café Sol Restaurant
01.2015 - 01.2019
Secretary
Fonte da Vida
01.2012 - 01.2014
O level - Computers basics
Glenview High 1