Summary
Overview
Work History
Education
Skills
Timeline
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Benildo Inacio Nhatave

Teller
Matola

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. At BCI I attracted more than 200 new customers and carried around 20% of the agency's loans.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Banking Customer Service

BCI
05.2022 - Current
  • Provided support and promoted banking products to customers.
  • Understood customers' financial needs, built trust, and optimized sales opportunities, resulting in high-quality customer service.
  • Provided customer records, statements, and facilitated bank transfers.
  • Built and strengthened client relationships through excellent interpersonal and communication skills.
  • Tracked customer complaints and provided solutions to increase customer satisfaction.
  • Counted large volumes of money.

Human Resources Intern

Maputo Provincial Directorate Of Education And Human Development
10.2019 - 12.2019
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Worked with HR team to coordinate company events.
  • Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.

Education

Bachelor's - Human Resources Management

Wutivi University
Belo Horizonte, Maputo, Mozambique
01.2016 - 01.2020

Skills

    Customer Relationship Management

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Timeline

Banking Customer Service

BCI
05.2022 - Current

Human Resources Intern

Maputo Provincial Directorate Of Education And Human Development
10.2019 - 12.2019

Bachelor's - Human Resources Management

Wutivi University
01.2016 - 01.2020

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