Belucha Machie
Vilankulo
Summary
Dynamic professional with a proven track record at SKYDDO Corretor De Seguros, excelling in client communication and conflict resolution. Enhanced customer loyalty through empathetic service and meticulous record-keeping. Skilled in office coordination and inventory purchasing, contributing to increased efficiency and positive client experiences.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Assistant Administrator
SKYDDO Corretor De Seguros
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Bar Tender
Massinga Beach Lodge
12.2017 - 03.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
High School Diploma -
SG Mafaesa Sec. School
Kagiso, Gauteng 04.2001 -
Skills
File maintenance
Office coordination
Inventory purchasing
Invoice preparation
Expense tracking
Policy implementation
Accounting
Client communication
Mail handling
Timeline
Assistant Administrator
SKYDDO Corretor De Seguros
06.2023 - Current
Bar Tender
Massinga Beach Lodge
12.2017 - 03.2019
High School Diploma -
SG Mafaesa Sec. School
04.2001 -