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Joel Guesela Sousa
Junior Operations Manager
Maputo,Maputo
Summary
Assistant Operations Manager with considerable administrative and human resource experience. Strong capabilities for promptly addressing operational issues and concerns. Forward-thinking in approaching current and expected business demands.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Junior Operations Manager
Smart Casual
Maputo, India
06.2021 - Current
- Recruiting, selecting, training, assigning, arranging, mentoring, consulting and disciplining staff
- Communicate job expectations; plan, monitor, evaluate and review job contributions
- Plan and review compensation actions; implement policies and procedures
- Monitor employee productivity and optimized procedures to reduce costs.
- Forecast requirements; prepare monthly budget; plan expenditures; analyze differences; initiate corrective measures
- Communicate customer issues with the operations team and design methods to improve customer experience, including problem solving and complaints
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
Associate Global Relations - Intern
PAIGAM – People Association In Grassroots Action and Movement
New Delhi, Delhi
02.2021 - Current
- Handling global communications with the organization's partners and associates.
- Contributed to content creation for company website.
- Developed creative content for the organization and planned campaigns.
- Identified advertising needs with skilled analysis of current strategies and market gaps.
Assistant Teacher
Woodrose International School
Matola, Mozambique, Mozambique
07.2014 - 11.2016
- Supported student learning objectives through personalized and small group assistance
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Created lesson materials, visuals and digital presentations to supplement lesson plans
- Administered quizzes and tests and documented grades.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
- Coordinated with lead teacher to create age- appropriate lesson plans for students with special needs.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Education
Bachelor of Arts - Political Science
Parul University
Vadorara, Gujarat - India 06.2018 - 05.2021
CGCCI Entrepreneurship Development Institute - Entrepreneurial Studies
CGCCI Entrepreneurship Development Institute
Vadodara, Gujarat - India 12.2018 - 03.2019
Bachelor of Architecture - Architecture AndInterior Design
Parul University
Vadodara, Gujarat - India 08.2017 - 05.2018
A Level -
Woodrose International School
Boane, Matola - Mozambique 02.2016 - 04.2017
Skills
Staff training/development
Project Management
Purchasing and planning
Software
Spreadsheets
Graphic Design
Interests
Writing music
Reading
Playing Keyboard
Exercise and healthcare
Timeline
Junior Operations Manager
Smart Casual
06.2021 - Current
Associate Global Relations - Intern
PAIGAM – People Association In Grassroots Action and Movement
02.2021 - Current
CGCCI Entrepreneurship Development Institute - Entrepreneurial Studies
CGCCI Entrepreneurship Development Institute
12.2018 - 03.2019
Bachelor of Arts - Political Science
Parul University
06.2018 - 05.2021
Bachelor of Architecture - Architecture AndInterior Design
Parul University
08.2017 - 05.2018
A Level -
Woodrose International School
02.2016 - 04.2017
Assistant Teacher
Woodrose International School
07.2014 - 11.2016